What our Customers say...

Why SERVPRO Testimonials

Thank you for being so responsive and professional!

So you know, everyone who helped with our situation was wonderful, particularly Larry. Larry was such a pleasure and is an asset to your team.

Very satisfied...wonderful personnel.  Thank you!

From start to finish they were uber professional. The tablet contract was very easy to use! The initial call, inspection, and team were top notch!

We especially appreciate how promptly the company responded to our situation ...within an hour of our phone call.

Evan and Ryan were very quick to respond and immediately began water restoration. Communication was excellent and I will certainly use their services as needed in the future.

Office personnel were very accommodating and responsive. Ryan was extremely helpful and accommodating, addressed my concerns and follow up needs fully.  Which left me feeling very happy with the service.

From my first call to SERVPRO, I was impressed by their kindness and efficiency.  Everyone that was onsite was more than helpful.

Ryan and his team were fabulous.  They made our wishes their goals.

SERVPRO is our number one resource for clean up .  They come just about immediately.  They do an excellent job.   This response has saved us from major damage after a water issue as mold has no chance to grow.  5 stars.

Having a fire is devastating but what smoke does to your home breaks your heart. Everything looks filthy with no hope of saving anything. Depressing beyond belief until Chris came in and said, don’t worry. We can fix everything! Then came Joe and Larry and in just a few days everything was back to normal and almost better than before. It was unbelievable and we are beyond grateful. We are still shaking our heads at the Before and after! Love Chris and Joe for all they did to get us back to normal!

I have used them twice now and both times they were wonderful. They are prompt, pleasant and wonderful to work with. I would highly recommend them! One less thing to have to worrying about when you are in a emergency situation.

We have only good things to say about SERVPRO of Charlottesville. We had a major water leak with mold abatement over labor day 2017. Serve pro came immediately when called. There staff was always responsive and professional. It took 4 months to complete the restoration process and they went above and beyond to make sure everything was done properly. Chris and all his crew are to be commended.


We had a major water emergency at 6 o'clock on a Friday evening. The entire ceiling of our living room crashed down along with A LOT of water. We have hardwood floors in the room and I panicked. A friend recommended I call SERVPRO. They answered immediately and a local representative called me right back. They were at my house within an hour. Ryan was very professional and kind. He immediately began to get things cleaned up and was super informative about the whole procedure to start getting my floors dried out. He and another associate worked until after midnight cutting out drywall and pulling down wet insulation. The basement required a lot of work too as the water damage continued throughout the basement. They set up dryers and dehumidifiers and let me know exactly why and what they were doing. Ryan was back for the next four or five days and made sure the job was done and kept me very informed about the progress. He was in touch with our insurance company as well. I can't say enough about how SERVPRO made an incredibly stressful situation much easier to handle. Highly recommend this company. Lacy