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Fire & Water - Cleanup & Restoration

Archived Blog Posts

What Can I Do to Prevent Ice Dams From Forming on My Roof in Free Union?

1/16/2024 (Permalink)

A person removes snow from a roof to prevent ice dams from forming. We restore storm damage 24 hours a day in Albemarle County.

SERVPRO® of Charlottesville is a trusted leader in storm damage restoration services in Free Union. Preventing ice dams from forming on a roof is crucial to avoid potential damage to your home. Here are three effective ways to prevent ice dams:

Proper Insulation

Ensure that your attic or roof space is well-insulated to maintain a consistent temperature on your roof's surface. Proper insulation helps prevent warm air from escaping through the roof, which can melt snow and ice, leading to ice dams. Insulate the attic floor to keep the heat inside your living spaces. Adequate insulation reduces the temperature differential between your attic and the roof, minimizing the risk of snowmelt.

Adequate Ventilation

Proper attic ventilation is essential to regulate the temperature of your roof and prevent ice dams. Ensure that your attic has sufficient intake and exhaust vents to allow cold air to circulate under the roof deck. This helps keep the roof's surface cooler and reduces the likelihood of snow melting and refreezing at the eaves, where ice dams typically form.

Roof Snow Removal

After heavy snowfall, consider using a roof rake to safely remove excess snow from the lower portion of your roof. Do this from the ground to avoid damaging your roof or causing injury. By removing snow before it has a chance to melt and refreeze, you can significantly reduce the risk of ice dams forming.

Call Us!

When your Free Union home or business has storm damage, our Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Scottsville Home Sustains Fire Damage from Faulty Electrical Wiring?

1/9/2024 (Permalink)

A firefighter extinguishes a fire in a home. We are leaders in fire damage restoration services in Albemarle County.

Our local Charlottesville team responds to fire damage emergencies throughout the year in Albermarle County. Scottsville residents know they can count on us to perform all phases of the restoration, from the initial cleanup phase to supervising the final reconstruction phase of the job.

According to the United States Fire Administration, there were 24,000 electrical fires in homes in 2021. Electrical fires can occur for a number of reasons, including:

Overheating: Faulty wiring can result in excessive heat buildup due to resistance or short circuits. Overheated wires can ignite nearby combustible materials, such as insulation or wood, leading to a fire.

Arcing and Sparks: Damaged or frayed wires can arc or produce sparks when electricity jumps across gaps or breaks in the circuit. These sparks can easily ignite flammable materials in the vicinity.

Overloaded Circuits: Overloading circuits by connecting too many appliances or devices to a single circuit can cause wires to heat up beyond their capacity. The excessive load can lead to overheating and potential fires.

Outdated Wiring: Aging or outdated electrical systems may not meet modern safety standards, making them more prone to wear and deterioration, which can increase the risk of electrical fires.

Poor Installation: Incorrectly installed wiring or the use of substandard materials can compromise the integrity of the electrical system, increasing the likelihood of electrical faults and fires.

Call Us Today!

When your Scottsville home or commercial business has fire damage, our local Charlottesville team is Here to Help. ® We’ll restore your fire damage “Like it never even happened.” Call us today at 434-977-5850.

SERVPRO® franchise is independently owned and operated.

Ice Dams Cause Damage to Homes in Charlottesville?

1/3/2024 (Permalink)

An ice dam has formed on a roof. We restore water damage 24 hours a day in Albemarle County.

Our local Charlottesville team is a top choice for water damage restoration services. During the winter ice dams can form and cause significant damage to homes and businesses.

An ice dam is a phenomenon that occurs during cold winter weather when snow accumulates on a roof and then melts due to heat escaping from the interior of a building. As the melted water flows down the roof, it can refreeze at the eaves or along the edges where the roof is colder. This frozen ice forms a barrier, or "dam," that prevents additional melted snow from draining properly off the roof.

The trapped water can then seep under shingles or roofing materials, finding its way into the interior of the property. This can lead to various forms of property damage, including water leaks, structural damage, and even mold growth. The weight of the ice dam itself can also put stress on the roof's structure, potentially causing it to weaken or even collapse in extreme cases.

To prevent ice dams and the resulting property damage, homeowners often employ strategies like adding insulation and ventilation to their attics, keeping their roofs clear of snow and ice, or using heated cables to melt the ice. Timely maintenance and proper insulation are crucial in protecting properties from the potentially costly consequences of ice dams during the winter months.

Call Us Today!

When your Charlottesville home or commercial business has ice dam damage, our local Charlottesville team is Here to Help. ® We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

SERVPRO® franchise is independently owned and operated.

Frozen Pipes Cause Water Damage in Charlottesville Home?

12/27/2023 (Permalink)

A burst frozen pipe is shown with water dripping out of it. We respond to water damage emergencies 24 hours a day in Albemarle County.

Our Charlottesville team has the training, experience, and equipment to mitigate and restore water damage quickly. Water is invasive and will seep into any porous surface in its path. For this reason, it is imperative to remove the standing water rapidly to minimize the chances of secondary damage and more time-consuming and costly repairs.

We follow the one-four-eight-hour rule, meaning:

One hour: we will respond to your call within one hour or less

Four hours: we will be onsite within four hours of your call

Eight hours: we will contact your insurance adjuster within eight hours of your call

Frozen pipe damage can be stressful for you and your family. Our teams arrive quickly and immediately begin the water extraction and drying process. We offer a full range of cleaning and restoration services and can manage any restoration from start to finish, giving you one qualified company handling the entire restoration. We can also assist with the insurance process and paperwork.

Why are we a top choice for water damage restoration services?

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Call Us Today!

When your Charlottesville home or commercial business has water damage from frozen pipes, our local Charlottesville team is Here to Help. ® We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

SERVPRO® franchise is independently owned and operated.

Wintergreen Relies On Us For Fast Emergency Storm Damage Restoration Services?

12/19/2023 (Permalink)

Heavy snow covers trees and cars in a parking lot. We are leaders in storm damage restoration services in Nelson County.

Our local Charlottesville team is a trusted leader in storm damage restoration services in Wintergreen, Virginia. The area experiences a variety of weather conditions throughout the year, including several types of storms. The climate in Wintergreen is characterized by distinct seasons, with cold winters and mild summers. Here are the types of storms and weather events you can expect in Wintergreen in the winter months:

Winter Storms

As the name suggests, Wintergreen experiences winter storms during the colder months. These storms can bring heavy snowfall, sleet, and freezing rain. Snow accumulation can be significant, leading to winter weather advisories and the need for snow removal and road maintenance.

Nor'easters

These powerful coastal storms can bring heavy snow, strong winds, and coastal flooding. Nor'easters are most common during the winter and early spring months.

Severe Weather Alerts

Like many areas, residents can experience severe weather events that prompt alerts from the National Weather Service. These alerts may include warnings for severe thunderstorms, flash floods, or winter weather advisories. It's important for residents and visitors to stay informed about these alerts and take appropriate precautions.

Why are we a top choice for storm damage restoration services?

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Call Us Today!

When your home or commercial business in Wintergreen has a storm damage emergency, our local Charlottesville team is Here to Help. ® We’ll restore your property damage “Like it never even happened.” Call us today at 434-977-5850.

SERVPRO® franchise is independently owned and operated.

Fast Emergency Response and Highly Trained Water Damage Restoration Team in Scottsville?

12/12/2023 (Permalink)

A person with a water leak holds a pot to catch the water while calling for help. We are leaders in water damage restoration services in Albemarle County.

When you discover water damage from a broken pipe in your Scottsville home, you can count on our local Charlottesville team to respond quickly to your emergency. Our technicians are on call and ready to respond to water damage emergencies 24 hours a day, 365 days a year. When you call us, we will ask you a series of questions to help us understand the nature of the damage and to inform us of the types of equipment and staff resources to bring.

Here are the questions we will ask:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Water Damage Restoration Process

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Why are we a top choice for water damage restoration services?

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Call Us Today!

When your Scottsville home or commercial business has a broken pipe and needs water damage restoration services, our local Charlottesville team is Here to Help. ® We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

SERVPRO® franchise is independently owned and operated.

Charlottesville Businesses Rely On Us for Commercial Property Damage Emergencies?

12/5/2023 (Permalink)

A building is flooded by stormwaters. We are trained and certified to restore commercial property damage in Albemarle County.

Our Charlottesville team is a trusted leader in commercial property damage restoration services. Here are some examples of property damage that commercial properties may face:

Fire Damage: Fires can result from various sources, including electrical faults, cooking accidents, arson, or natural disasters like wildfires. They can cause extensive damage to commercial properties, including structural damage and the loss of valuable assets.

Water Damage: Water damage can occur due to plumbing issues, leaks, floods, or storms. It can lead to structural damage, mold growth, and damage to inventory or equipment.

Storm and Weather-Related Damage: Severe weather events such as hurricanes, tornadoes, hailstorms, and heavy snowfall can cause significant damage to commercial properties, including roof damage, broken windows, and flooding.

Mold Damage: Mold outbreaks in commercial properties can result from excess moisture issues and can cause damage to the building's structure and contents.

Theft and Vandalism: Burglaries, thefts, and acts of vandalism can result in property damage, loss of inventory, and disruptions to business operations.

Natural Disasters: Wildfires and floods can cause widespread and catastrophic damage to commercial properties, leading to both physical and financial losses.

Call Us Today!

When your commercial business or home in Charlottesville needs property damage restoration services, our local Charlottesville team is Here to Help. ® We have the training, equipment, and experience to restore your property to preloss conditions “Like it never even happened.” Call us today at 434-977-5850.

SERVPRO® franchise is independently owned and operated.

Water Hammer Found as Cause of Broken Pipes in Esmont Home?

11/27/2023 (Permalink)

A broken pipe is rapidly leaking water. We are leaders in water damage restoration services in Albemarle County.

Our local Charlottesville team responds to water damage emergencies every year in Esmont. A water hammer is a hydraulic phenomenon that occurs in plumbing systems when there is a sudden change in water flow or pressure. It results in a loud, banging, or hammering noise, often resembling a hammer striking a pipe, hence the name "water hammer." This noise is typically caused by the rapid deceleration or stoppage of water flow within a pipe system. Here's how a water hammer happens:

Fast Changes in Water Flow: Water flowing through a pipe has momentum. When a valve is suddenly closed, a faucet is quickly turned off, or a water-using appliance like a washing machine or dishwasher abruptly stops using water, the flow of water is abruptly halted or changed.

Pressure Spike: As the water flow is suddenly stopped or changed, the kinetic energy of the flowing water is converted into pressure energy. This results in a sharp increase in pressure within the pipe.

Noise and Vibration: The increased pressure travels through the pipe as a shock wave, causing the pipes to vibrate, producing the characteristic loud noise known as a water hammer. This noise can be particularly pronounced if the plumbing system has rigid pipes.

Water hammers can potentially lead to problems in a plumbing system. They can cause damage to pipes, fittings, and fixtures over time, potentially leading to leaks or other issues, and may cause pipes to burst.

To prevent water hammers, plumbing systems often incorporate devices like air chambers, water hammer arrestors, or water pressure regulators. These devices help absorb the excess pressure and prevent it from causing vibrations and noise in the pipes. Regular maintenance of plumbing systems and addressing any water hammer issues promptly can help prevent damage and prolong the life of the plumbing components.

Call Us Today!

When your Esmont home or commercial business needs water damage restoration services, our local Charlottesville team is Here to Help. ® We typically arrive onsite within four hours of your call for help. Call us today at 434-977-5850.

SERVPRO® franchises are independently owned and operated.

Frozen Pipes Burst and Flood North Garden Home During Thanksgiving Vacation?

11/20/2023 (Permalink)

A frozen exterior pipe is shown. We are a “one-stop shop” for water damage restoration services in Albemarle County.

Our local Charlottesville team has been responding to water damage emergencies in North Garden for many years. One common form of water damage we see during the winter months is caused by frozen pipes. Preventing your pipes from freezing while you're on vacation is essential to avoid potential water damage and plumbing issues. Here are some steps you can take to protect your pipes:

Insulate Your Pipes

Insulate exposed pipes in unheated areas of your home, such as the basement, crawlspaces, and attic. This can be done using foam pipe insulation or heat tape.

Seal Leaks and Cracks

Seal any gaps, cracks, or openings in your home's walls, foundation, and around windows and doors. Cold air infiltration can lead to freezing pipes.

Set the Thermostat

Keep your thermostat set to a temperature that is warm enough to prevent freezing. A recommended temperature is around 55°F or higher.

Use a Programmable Thermostat

If you have a programmable thermostat, set it to maintain a higher temperature during the coldest parts of the day and lower it when you don't need as much warmth. This can help save energy while keeping your home adequately heated.

Open Cabinet Doors

In areas where pipes are located inside cabinets (like under sinks), open the cabinet doors to allow warm air to circulate around the pipes.

Let Faucets Drip

Allow a small amount of water to drip from faucets on exterior walls. Moving water is less likely to freeze, so this can help prevent ice blockages in the pipes.

Drain Your Plumbing System

If you plan to be away for an extended period, consider draining your plumbing system. Turn off the main water supply and open all faucets and drain valves to remove water from the pipes. Be sure to consult a professional plumber for guidance on this method.

Shut Off the Water Supply

Locate and shut off the main water supply to your home before leaving for vacation. This ensures that even if a pipe does freeze and burst, the water supply will be limited, reducing potential damage.

Ask a Neighbor or Friend for Help

If you have a trusted neighbor or friend nearby, ask them to check on your home periodically. They can ensure the heat is still on and address any issues promptly.

Call Us Today!

When your North Garden home or commercial business needs water damage restoration services, our local Charlottesville team is Here to Help. ® We are qualified to perform all phases of water damage restorations. Call us today at 434-977-5850.

SERVPRO of Charlottesville is independently owned and operated.

Decorations Catch Fire at Charlottesville Area Home

11/14/2023 (Permalink)

A candle is shown We are trained and certified to restore fire damage in Charlottesville.

Do you know that decorations are the first thing to catch fire in about 800 reported home fires each year? Our local SERVPRO of Charlottesville team has been restoring fire damage for Charlottesville area residents and business owners for over many years, and we want everyone to have a safe and fire-free year.

We are sharing these safety tips from the National Fire Protection Association:

  • Do not leave any candles unattended while lit and make sure the area surrounding candles is clear of any possible hazards
  • Choose fire-resistant decorations to reduce the risk of fire. Avoid highly flammable materials in your decor.
  • Keep decorations away from heat sources like candles, fireplaces, and heaters, maintaining a safe distance to prevent accidental ignition.
  • Remember to turn off decorative lights when not in use to prevent overheating and electrical fires.

Call Us Today!

When your home or commercial business in Charlottesville needs fire damage restoration services, SERVPRO of Charlottesville is Here to Help. ® We’ll restore your fire damage “Like it never even happened.”

Franchises are independently owned and operated.

Floodwaters Cause Commercial Property Damage in Charlottesville?

11/7/2023 (Permalink)

A flooded street is shown. We are leaders in commercial water damage services in Albemarle County.

Our local Charlottesville team responds to commercial property damage emergencies throughout the year. Flood damage can wreak havoc on commercial properties, especially those located in flood-prone areas or vulnerable to severe weather events. Flood damage occurs when excessive water enters a building, which can lead to structural damage, destruction of contents, and mold and mildew outbreaks.

Floodwater can also carry infectious bacteria, contaminants, and sewage, making the cleanup process hazardous. This type of damage is commonly caused by heavy rain, hurricanes, storm surges, or burst water pipes within the facility.

Our technicians are highly trained and certified to perform every aspect of a flood damage restoration, from the initial mitigation through to the final phases of restoration. This gives our customers peace of mind, knowing they have one qualified company managing the entire restoration from start to finish.

Why are we a top choice for commercial property damage restoration services?

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Call Us Today!

When your commercial business or home in Charlottesville needs water damage restoration services, our local Charlottesville team is Here to Help. ® We’ll restore your commercial property damage “Like it never even happened.” Call us today at 434-977-5850.

SERVPRO® of Charlottesville is independently owned and operated.

Tips for Preventing Frozen Pipes in Charlottesville Homes?

10/24/2023 (Permalink)

A person is insulating a pipe to prevent it from freezing. We respond to water damage emergencies 24 hours a day in Albemarle County.

Preventing frozen pipes in your house before winter sets in is essential to avoid potential damage and costly repairs. Here are some steps you can take to prevent frozen pipes from our local Charlottesville team:

Insulate Pipes: Insulate exposed pipes, especially those located in unheated areas like basements, attics, crawl spaces, and outside walls. Use pipe insulation sleeves, foam pipe wraps, or heat tape to provide an extra layer of protection against cold temperatures.

Seal Cracks and Openings: Seal any gaps, cracks, or openings in your home's exterior walls, foundation, and windows to prevent cold air drafts from reaching the pipes.

Keep the Heat On: Maintain a consistent indoor temperature, even when you're away from home. Set your thermostat to a temperature above freezing, and avoid drastic temperature fluctuations.

Open Cabinet Doors: During extremely cold weather, open the cabinet doors under sinks in your kitchen and bathroom. This allows warmer air to circulate around the pipes and can help prevent freezing.
Let Faucets Drip: Allow faucets connected to exposed pipes to drip slightly. Running water, even at a trickle, can help prevent pipes from freezing by relieving pressure buildup caused by freezing water.

By taking these preventive measures, you can significantly reduce the risk of frozen pipes and the potential for water damage and expensive repairs in your Charlottesville home.

Call Us Today!

When your home or commercial business has a water damage emergency, our Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Scottsville Apartment Complex Damaged in Recent Storm?

10/17/2023 (Permalink)

Water pools on a damaged flat top roof of a commercial property. We restore commercial property damage 24 hours a day in Albemarle County.

For years, commercial businesses in Albemarle County have relied on us to restore property damage. Our Charlottesville team is trained and certified to restore all forms of commercial damage caused by fire, water, storms, and environmental factors like water intrusion, pest infestations, and mold outbreaks. We have the training, equipment, and experience to restore commercial businesses to preloss conditions in Scottsville “Like it never even happened.”

Training and Certifications

  • Water Damage Restoration Technician
  • Applied Structural Drying Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician

We also offer a full range of building and reconstruction services when required to complete a restoration, including:

Building and Reconstruction Services

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • Heating, Ventilation, and Air Conditioning Services
  • Linoleum Floor Repair
  • Marble Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

Call Us Today!

Commercial property damage can happen for a number of reasons, whether caused by natural disasters, human-induced events, infrastructure failures, or environmental factors. When your Scottsville commercial business or home sustains property damage and you need professional assistance, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Broken Pipe Causes Flooding and Water Damage in Charlottesville Home?

10/10/2023 (Permalink)

A hardwood floor is flooded. We restore water damage 24 hours a day in Albemarle County.

Our Charlottesville team responds to water damage emergencies 365 days a year, 24 hours a day. Why are we a trusted leader in water damage restoration services?

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Technicians
  • A Trusted Leader in the Restoration Industry
  • Independently Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Water will seep into any porous surface and can cause significant damage in as little as one hour. Here are examples of the kinds of damage water can do to a structure in as little as one day:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

Hours 1 to 24

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

Call Us Today!

When your Charlottesville home or commercial business has a broken pipe and you need water damage restoration services, our local Charlottesville team is Here to Help. ® We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Are the Leading Causes of Residential Fires in Scottsville?

10/3/2023 (Permalink)

Smoke rises towards a smoke alarm. We are leaders in fire damage restoration services in Albemarle County.

October marks Residential Fire Awareness Month, a month dedicated to raising awareness about residential fires and ensuring your home and family are protected. According to the National Fire Protection Association (NFPA), more home fires and fire casualties result from five sources: cooking, heating, electrical distribution, lighting equipment, intentional fire setting, and smoking materials.

For years, our local Charlottesville team has been restoring fire damage in Scottsville, and offer these statistics from the NFPA related to fire damage:

  • More than one-quarter (26 percent) of reported fires in 2015-2019 occurred in homes. Even worse, three-quarters (75 percent) of civilian fire deaths and almost three-quarters (72 percent) of all reported injuries were caused by home fires.
  • During these five years, United States fire departments responded to an estimated average of 346,800 home structure fires per year. These fires caused an annual average of 2,620 civilian deaths, 11,070 civilian fire injuries, and $7.3 billion in direct property damage.
  • Over the five years of 2015–2019, cooking was the leading cause of home fires and home fire injuries, while smoking was the leading cause of home fire deaths.

Call Us Today!

When your home or commercial business in Scottsville has fire damage and you need fire damage restoration services;  our local Charlottesville team is Here to Help. ® We’ll restore your fire damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Can I Expect When I Call for Fire Damage Restoration Services in Ivy?

9/26/2023 (Permalink)

The top story of a house shows fire damage. We are highly trained and certified to restore fire damage in Albemarle County.

If you have ever been in a residential fire, you know how chaotic and stressful the experience can be. Our local Charlottesville team is highly trained and certified to perform all phases of restoration, from boarding and tarping the structure to minimize the chances for secondary damage, to safely cleaning and repairing your home. Ivy residents can rely on our fast emergency response and our use of advanced technology and cleaning protocols to safely clean and repair fire damage, no matter how big the job is.

Our Fire Damage Restoration Process

Every fire damage situation is a little different and requires a unique solution, but the general process stays the same. When materials burn, they leave behind a unique signature of soot that varies greatly depending on what fueled the fire and requires a specific cleaning procedure. The steps listed below reflect the steps we take for a “typical” fire loss:

  1. Emergency Contact
  2. Inspection and Fire Damage Assessment
  3. Immediate Board-Up and Roof-Tarp Service (if needed)
  4. Water Removal and Drying (if water damage is present)
  5. Removal of Smoke and Soot from All Surfaces
  6. Cleaning and Repair
  7. Restoration

Call Us Today!

When your home or commercial business in Ivy has fire damage and you need cleanup and restoration services, our local Charlottesville team is Here to Help. ® We’ll restore your fire damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Air Conditioner Unit Catches Fire and Causes Soot and Smoke Damage in Charlottesville Home?

9/19/2023 (Permalink)

Flames are coming out of a wall-mounted air conditioning unit. We are highly trained and certified to restore fire damage in Albemarle County.

It’s pretty rare for an air conditioning unit to catch fire, but it can happen. Our local Charlottesville team restores fire damage in Charlottesville every year. To minimize the risk of an air conditioning unit catching fire, homeowners can take the following precautions from the National Fire Protection Association:

  • Have the unit installed by a professional technician according to manufacturer guidelines and local building codes
  • Schedule regular maintenance and inspections by qualified HVAC professionals
  • Keep the area around the air conditioning unit clean and free of flammable materials
  • Replace worn-out or damaged power cords, wires, and electrical components
  • Ensure proper ventilation and airflow around the unit
  • Install smoke detectors and fire extinguishers in the vicinity of the air conditioning unit
  • In case of any unusual sounds, odors, or performance issues with the unit, immediately turn it off and have it inspected by a professional

While the risk of an indoor air conditioning unit catching fire is relatively low, it's essential to prioritize safety and take appropriate measures to prevent any potential hazards. Regular maintenance and professional inspections can help identify and address any potential issues before they turn into dangerous situations.

Call Us Today!

When your home or commercial business sustains fire damage and you need fire damage restoration services, our local Charlottesville team is Here to Help. ® We’ll restore your fire, smoke, and soot damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Scottsville Home Suffers Property Damage During Summer Storm?

9/12/2023 (Permalink)

Dark, menacing, storm clouds fill the sky. We are leaders in storm damage restoration services in Albemarle County.

Our local Charlottesville team is trained and certified to mitigate and restore storm damage quickly and efficiently. Storms can cause flash flooding and property damage with little or no early warning, so making sure you are prepared for any eventuality is key to protecting your home from damage. One of the top causes of storm damage is a malfunctioning or improperly installed sump pump. Here are some tips from the Insurance Institute for Business and Home Safety to keep your sump pump working correctly:

  • Open the lid and remove debris that may be blocking the water inlet screen
  • Pour about five gallons of water into the pump and watch the float valve rise
  • As the float valve rises, the pump should turn on, and the water should discharge through the outlet pipe
  • Go outside and inspect the outlet pipe
  • Water should be flowing from the pipe and away from the home
  • Contact a plumbing professional if the sump pump fails to operate during this inspection
  • Install a battery backup system
  • Choose a system with a battery replacement warning
  • Replace batteries every two to three years

Call Us Today!

When your home or commercial business in Scottsville has storm damage and you need emergency storm damage mitigation and restoration services, our local Charlottesville team is Here to Help. ® We’ll restore your property damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Charlottesville Prepares Elderly Communities for Disasters?

9/5/2023 (Permalink)

Emergency supplies and a checklist sit on a countertop. We restore storm damage 24 hours a day in Albemarle County.

Our local Charlottesville team responds to storm damage emergencies throughout the year in Albermarle County. We know that our training, experience, and use of powerful, industrial-grade equipment saves our customers time and money in many cases.

National Preparedness Month

During September each year, the Federal Emergency Management Agency (FEMA) creates awareness about the importance of being prepared for emergencies and disasters. This year’s theme focuses on addressing the needs of elderly populations and providing resources and materials to ensure inclusivity in emergency planning and response.

Elderly individuals are often more susceptible to the impacts of disasters. They may have physical limitations, chronic health conditions, or reduced mobility, limiting their ability to respond quickly or evacuate if necessary. Preparing them in advance ensures they have the support and resources required to overcome these challenges. Older adults may face increased risks during disasters because they may require regular medications, medical equipment, or specialized care, which can be disrupted during emergencies. Adequate preparation ensures their unique needs are addressed and reduces the potential for adverse outcomes.

Call Us!

When your home or commercial business in Charlottesville has a storm damage emergency and you need storm damage mitigation and restoration services, our local Charlottesville team is Here to Help. ® We’ll restore your damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Outdoor Electrical Lighting Fire in Crozet Backyard?

8/29/2023 (Permalink)

Outdoor party lights are lit on a summer night. We restore fire damage 24 hours a day in Albemarle County.

Our local Charlottesville team is a trusted leader in fire damage restoration services. Crozet residents have relied on us to restore fire damage for many years. One leading cause of fire damage is electrical fires. Here are some tips from the National Fire Protection Association for staying safe around electrical equipment and powerlines.

Powerlines

Have a professional tree cutting service trim branches that might fall on electric wiring. Use a wooden or fiberglass ladder outside. Keep the ladder at least 10 feet away from power lines. Never touch anyone or anything in contact with a downed wire. Power lines may be live; stay a safe distance away. Report downed wires to authorities right away.

Equipment Safety

  • Have a qualified electrician do all the electrical work
  • To prevent an electric shock, make sure all your outside electrical receptacles are ground-fault circuit interrupter (GFCI) protected
  • Use lighting and power tools that are listed by a qualified test laboratory and make sure they are made for outdoor use
  • Store your electric tools indoors
  • Keep electric tools away from children
  • Check all lighting and extension cords for damage before using. Replace damaged cords right away.
  • Use extension cords that are listed by a qualified test laboratory and are marked for outdoor use. Extension cords are not meant for long-term use.


Call Us Today!

When your home or commercial business in Crozet has fire damage and you need fire damage restoration services, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

North Garden Home Flooding Caused by a Cracked Dishwasher Water Seal?

8/22/2023 (Permalink)

A person is loading a dishwasher. We are leaders in water damage restoration services in Albemarle County.

According to the United States Energy Information Administration, 80 million households have a dishwasher in our country. Our local Charlottesville team responds to water damage emergencies every week and some of them involve flooding from failed dishwashers.

There are things you can do to minimize the potential for a dishwasher disaster. Dishwashers handle significant amounts of water, and if it manages to leak out of the appliance, it can lead to flooding disasters. That's why it's crucial to regularly inspect and maintain the door seals of your dishwasher, which are usually made from a rubbery plastic material.

How can I tell if I need to replace my dishwasher door seal?

It's easy. Keep an eye out for a few telltale signs: cracks, loosening, brittleness, or a worn-out appearance. Also, if you notice excessive steam escaping through the seal while the dishwasher is running, that's another red flag. Any of these indicators should alert you that it's time to replace the seal right away. By doing so, you'll be effectively preventing more severe issues like leaks and potential floods from occurring.

Call Us Today!

When your home or commercial business in North Garden has a water damage emergency, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Keswick Residents Prepare to Evacuate Ahead of Hurricane Warning?

8/14/2023 (Permalink)

A satellite view of an enormous hurricane over the Atlantic Ocean is shown. We restore hurricane damage “Like it never even happened” in Albemarle County.

Our Charlottesville team wants everyone to be prepared for hurricane season in Keswick. Although we are not located on the coast, hurricanes do impact us, so having an evacuation plan in place can ensure that you are ready if and when an evacuation order is issued.

The National Centers for Disease Control and Prevention offer this helpful information for creating an evacuation plan as follows:

  • Write down emergency phone numbers and keep them on the refrigerator or near every phone in your house. Program them into your cell phone too.
  • Prepare an emergency supply kit
  • Locate the nearest shelter and different routes you can take to get there from your home. If shelter locations in your area have not been identified, learn how to find them in the event of a storm.
  • Pet owners: Pre-identify shelters, a pet-friendly hotel, or an out-of-town friend or relative where you can take your pets in an evacuation



Call Us Today!

In 2011, hurricane Irene affected the Mid Atlantic Region bringing storm surge flooding. Hurricanes have caused wind damage, flooding damage, and significant damage to homes and businesses. When your home or commercial building in Keswick is damaged by a hurricane, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Summer Storms Cause Property Damage in Charlottesville?

8/7/2023 (Permalink)

Storm clouds fill the sky. We respond to storm damage emergencies 24 hours a day in Albemarle County.

Our Charlottesville team has seen its share of storm damage. Here are some examples of the kinds of storm systems that may affect Albermarle County during the summer from the National Oceanic and Atmospheric Administration:

Thunderstorms: Thunderstorms are a frequent occurrence in Charlottesville during the summer. These storms are often accompanied by heavy rain, thunder, lightning, and gusty winds. They can develop quickly and bring localized downpours, lightning strikes, and occasional hail.

Tropical Storms and Hurricanes: Although Charlottesville is not located on the coast, it can still be impacted by the remnants of tropical systems that move inland from the Atlantic Ocean or Gulf of Mexico. These systems can bring heavy rainfall, strong winds, and the potential for localized flooding. While the intensity of these systems diminishes as they move inland, they can still produce significant rainfall.

Mesoscale Convective Systems (MCS): MCS refers to large clusters or complexes of thunderstorms that can persist for several hours. These systems often form during the evening or overnight hours and can produce heavy rain, frequent lightning, and strong winds. MCS events can occasionally lead to flash flooding and damaging wind gusts.

Severe Thunderstorms: Severe thunderstorms are characterized by strong winds, large hail, and the potential for tornadoes. These storms can cause significant damage to property and pose a risk to public safety.

Call Us Today!

When your home or commercial building is damaged by a storm, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Overnight Water Damage Emergency in Charlottesville Commercial Property?

8/1/2023 (Permalink)

A commercial property is being sanitized. We restore commercial water damage 24 hours a day in Albemarle County.

When the commercial water heating system failed in our multi-unit salon complex, we needed emergency services immediately. The supply line to the heating equipment had disconnected and thousands of gallons of water flooded the hallways and was starting to enter some of the salons. We called the local Charlottesville team and they came out right away and immediately began the water extraction process. Their water extraction equipment pulled thousands of gallons of water up quickly, saving the floors and carpeted areas from more severe damage.

The building opened on time with minimal disruption to customers and salon owners. The drying process was monitored and documented and after the damaged areas were dried completely, the entire floor was cleaned and sanitized. Now you would never know the building had flooded!

Water Damage Restoration Process

Although every water damage loss varies in scope, we follow the same process as follows:

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration


Call Us Today!

You never know when an appliance will fail and cause water damage to your commercial property or home in Charlottesville, but when you need us, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Propane Grill Gas Leak Cause of Fire in Charlottesville Backyard?

7/25/2023 (Permalink)

A propane grill is shown. We respond to fire damage emergencies 24 hours a day in Albemarle County.

July is the peak month for grilling fires in the United States. Our local Charlottesville team responds to fire damage emergencies every summer and offers these helpful tips for propane grill safety from the National Fire Protection Association:

Propane Grills

  • Check the gas tank hose for leaks before using it for the first time each year
  • Apply a light soap and water solution to the hose
  • A propane leak will release bubbles

If your grill has a gas leak, by smell or the soapy bubble test, and there is no flame, turn off both the gas tank and the grill.

  • If the leak stops, get the grill serviced by a professional before using it again
  • If the leak does not stop, call the fire department
  • If you smell gas while cooking, immediately get away from the grill and call the fire department. Do not move the grill.

If the flame goes out, turn off the grill and gas and wait at least five minutes before re-lighting it.

Call Us Today!

You never know when a fire will break out and cause property damage, but when your home or commercial business in Charlottesville has a fire damage emergency, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Free Union Home Flooded by Corroded Water Heater?

7/18/2023 (Permalink)

A water heater shows corrosion at the welding joint with the water pipe. We respond to water damage emergencies 24 hours a day in Albemarle County.

Our local Charlottesville team responds to water damage emergencies in Free Union every year. When water heaters are not maintained properly, they can fail and cause water damage. Here are some tips for the professional maintenance of your water heater from the National Board of Boiler and Pressure Vessel Inspectors:

Use a qualified service professional for:

  • Burners should be cleaned once a year for gas- and oil-fired water heaters. Have the service professional inspect flues and vents for cracks or loose connections that could leak deadly exhaust gases.
     
  • Have a qualified plumber replace your anode rod once every two to five years
     
  • The service life of a temperature and pressure (T & P) valve is usually three years. Even if a T & P valve looks fine from the outside, manufacturers recommend they be removed and visually inspected for accumulations of corrosion deposits
  • Call a qualified plumber if your water tank is leaking.
    • If the T & P valve is discharging water or steam, the ONLY safe intervention is to remove the heat source by cutting off its fuel, if you can. For an electric heater, trip the circuit breaker; for a gas heater, shut off the gas.
    • If your water heater overheats, call a qualified plumber and allow the water heater to cool naturally. Never try to relieve the pressure yourself. Never add cool water to the tank, and never try to cool it by spraying it with a hose. 

Call Us Today!

When your home or business in Free Union has a water damage emergency, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Can I Prepare My Home for a Hurricane in Charlottesville?

7/11/2023 (Permalink)

A large tree has fallen across a street. We are leaders in storm damage restoration services in Albemarle County.

Our local Charlottesville team is a trusted leader in storm damage restoration services. It’s Atlantic hurricane season until November 30, and if you haven’t already, now is a good time to prepare your home. Here are some tips from the National Centers for Disease Control and Prevention (CDC) to help you get your home ready for hurricane season:

Get your home ready.

  • Clear your yard. Make sure there’s nothing that could blow around during the storm and damage your home. Move bikes, lawn furniture, grills, propane tanks, and building material inside or under a shelter.
  • Cover up windows and doors. Use storm shutters or nail pieces of plywood to the outside window frames to protect your windows. This can help keep you safe from pieces of shattered glass.
  • Be ready to turn off your power. If you see flooding, downed power lines, or you have to leave your home, switch your power off.
  • Fill clean water containers with drinking water. You’ll want to do this in case you lose your water supply during the storm. You can also fill up your sinks and bathtubs with water for washing.
  • Check your carbon monoxide (CO) detector’s battery to prevent CO poisoning

Call Us Today!

When your home or business in Charlottesville suffers hurricane or storm damage, our local Charlottesville team is Here to Help. ® We’ll restore your property damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

North Garden Home Damaged by Summer Downpour?

7/5/2023 (Permalink)

A street sign is submerged in floodwaters. We restore storm damage 24 hours a day in Albemarle County.

The rainiest season in North Garden is summer, and storms can range from mild showers to torrential downpours. Our local Charlottesville team is on call and ready to respond to storm damage emergencies day and night, and we typically arrive onsite within four hours of your call for help. When heavy rain falls, streams and culverts can become overloaded, and low-lying areas can flood. Here are some flood safety tips from the National Weather Service:

River Flood and Flash Flood Safety Rules

  • During periods of heavy rains, stay away from flood-prone areas such as stream beds, drainage ditches, and culverts
  • Move to higher ground if flooding threatens your area
  • If you live or work in flood-prone areas, remain alert during periods of heavy rain
  • Be especially cautious at night as it is harder to recognize flood dangers
  • Never drive your car into any water of unknown depth. Remember: Turn Around Don’t Drown!
  • If your vehicle stalls, abandon it immediately and seek higher ground

Major Flooding

Extensive inundation of structures and roads. Significant evacuations of people and or transfer of property to higher elevations.

Moderate Flooding

Some inundation of structures and roads near the stream. Some evacuations of people and or transfer of property to higher elevations.

Minor Flooding

Minimal or no property damage, but possibly some public threat (e.g., inundation of roads).

Call Us Today!

Storms can happen at any time of the year in North Garden. When your home or business suffers storm damage, our local Charlottesville team is Here to Help. ® We’ll restore your property damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Derecho of 2012 is the Worst Summer Storm in Charlottesville’s History?

6/27/2023 (Permalink)

A derecho storm with a dramatic sky-shelf cloud approaches.  We respond to storm damage emergencies 24 hours a day in Charlottesville.

Our local Charlottesville team is trained and certified to restore storm damage, no matter how extensive the damage may be. One of the worst storms to hit Charlottesville occurred on June 29, 2012, when a derecho caused severe storm damage and many deaths across nine states. Millions of people were without power for days while over 6000 workers spent a week repairing the damage to power poles and miles of powerlines. Today over 1800 miles of powerlines are buried underground to avoid these damaging winds.  

The National Oceanic and Atmospheric Administration (NOAA) defines a derecho as a very long-lived and damaging thunderstorm with the power of a tornado that travels in a straight line. When the wind damage swath extends more than 240 miles and has wind gusts of at least 58 miles per hour or greater, the storm is classified as a derecho. These powerful storms rarely make it past the Midwest region, so when this derecho hit it was unexpected and residents had little or no advanced warning.

Call Us Today!

You never know when the next big storm will come through, but when your home or commercial business is damaged in a storm, our local Charlottesville team is Here to Help. ® We’ll restore your property damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Can I Do When I Find a Mold Outbreak in my Home in Charlottesville?

6/20/2023 (Permalink)

A person discovers mold growing underneath a window. We are certified to remove mold outbreaks in Albermarle County.

Have you recently had water damage, or have you noticed a strong, musty odor in your home or business? Mold is often a sign of hidden water damage. Our local Charlottesville team is trained and certified in applied microbial remediation. We have the training, equipment, and experience to restore mold damage no matter how extensive the damage is. Here are some mold damage emergency tips from our website for things you can and should not do while waiting for professional help to arrive:

Important Facts

  • Significant mold growth can occur in 48 to 72 hours
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting

What to Do

  • Stay out of affected areas
  • Turn off the heating, ventilation, and air conditioning (HVAC) system and fans
  • Contact our Crestview, DeFuniak Springs, and Chipley offices for mold remediation services

What Not to Do

  • Don’t touch or disturb the mold
  • Don’t blow air across any surfaces with visible or suspected mold growth
  • Don’t attempt to dry the area yourself
  • Don’t spray bleach or other disinfectants on the mold

Call Us Today!

When you discover mold growing in your home or commercial business in Charlottesville, our local Charlottesville team is Here to Help. ® We’ll restore your mold damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Cooking Fire Extinguished by Resident in Charlottesville?

6/13/2023 (Permalink)

Fire extinguishers are shown. We are leaders in fire damage restoration services in Albermarle County.

My neighbor purchased a fire extinguisher for home use and put one in her kitchen and garage. It’s a good thing she did because a dish towel caught on fire while she was cooking and set the window blinds on fire. She put out the fire quickly, but extensive smoke, soot, and debris were left to deal with. Our local Charlottesville team is trained and certified to restore fire, soot, and smoke damage. Here are some tips for purchasing a fire extinguisher from the National Fire Protection Association:

  • For the home, select a multi-purpose extinguisher (can be used on all types of home fires) that is large enough to put out a small fire but not so heavy as to be difficult to handle
  • Choose a fire extinguisher that carries the label of an independent testing laboratory
  • Read the instructions that come with the fire extinguisher and become familiar with its parts and operation before a fire breaks out.
  • Install fire extinguishers close to an exit and keep your back to a clear exit when you use the device so you can make an easy escape if the fire cannot be controlled
  • Know when to go. Fire extinguishers are one element of a fire response plan, but the primary element is safe escape. Every household should have a home fire escape plan and working smoke alarms.

Call Us Today!

When your home or commercial business in Charlottesville sustains fire damage, our local Charlottesville team is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Storm Runoff Floods Home in Scottsville?

6/6/2023 (Permalink)

Water gushes out of a storm drain, flooding a street. We restore storm damage 24 hours a day in Albermarle County.

Scottsville residents rely on our local Charlottesville team to restore storm damage quickly and efficiently. In 2020, the James River crested, reaching a moderate flood stage, and rescue teams took advantage of the flooding to develop new rescue operations.

If you find yourself in a heavy rain event, there may be flash flooding in creeks and streams that could cause flooding to nearby homes and businesses. Here are some flash flood safety tips from the National Weather Service:

  • During periods of heavy rains, stay away from flood-prone areas such as stream beds, drainage ditches, and culverts
  • Move to higher ground if flooding threatens your area
  • If you live or work in flood-prone areas, remain alert during periods of heavy rain
  • Be especially cautious at night as it is harder to recognize flood dangers
  • Never drive your car into water of unknown depth. Most flash flood deaths occur when people drive their vehicles into flood waters. Remember: Turn Around Don’t Drown!
  • If your vehicle stalls, abandon it immediately and seek higher ground. Flood water may rise quickly, cover the vehicle, and sweep it away.
  • Stay out of flooded areas. The water may still be rising and very swift. A rapidly flowing stream can sweep you off your feet and sweep your vehicle downstream.

Call Us Today!

When you have a storm damage emergency in your home or business in Scottsville, our local Charlottesville team is Here to Help. ® We’ll restore your storm damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Tell-Tale Signs of Storm Damage in Ivy?

5/30/2023 (Permalink)

Paint on a water-damaged wall is bubbling and flaking. We are leaders in water damage restoration services in Albermarle County.

Have you inspected your home for visible signs of stormwater damage? Our local Charlottesville team has been busy this year responding to water intrusion and storm damage emergencies. We are also part of a national network of over 1800 franchises that can mobilize quickly to anywhere in the United States and Canada to restore property damage. After any major storm, high wind, or hail event, your home or business should be inspected for visible signs of damage. Here are some of the indicators of storm damage:

  • Bubbling or flaking paint on walls
  • Debris on the roof
  • Dents in your siding
  • Clogged or broken rain gutters
  • Visible damage to the roof facia
  • Visible signs of the roof flashing
  • Water spots on your ceiling or walls
  • Cracked, dented, or lifted roof shingles
  • Missing roof shingles

Call Us Today!

Ivy gets about 45 inches of rain and 14 inches of snow each year, and severe storms can cause flooding and property damage with little advanced warning. Our climate has become more unpredictable and rainstorms can happen at any time. When you have a water damage emergency in your home or business in Ivy, we are Here to Help. ® We’ll restore your storm damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Homes in Charlottesville Flood During Recent Storm?

5/23/2023 (Permalink)

A street is underwater from a recent storm. We respond to flooding emergencies 24 hours a day in Albermarle County.

Our local Charlottesville team is trained and certified by the Institute of Inspection Cleaning and Restoration Certification to restore water damage – no matter how extensive the damage is. We know that our fast emergency response time and our use of powerful, industrial-grade water extraction and drying equipment save our customers time and money in many instances.

The Charlottesville-UVA-Albermarle Office of Regional Emergency Management offers these tips for protecting your property from a flood:

  • Protect your property to manage your risk
  • Plan ahead to protect your property from flood damage
  • Talk to your insurance agent about buying flood insurance. Since homeowner insurance policies don’t usually cover flood insurance, you’ll need to buy it separately. Act now because any policy purchased today will take effect 30 days from now.
  • Take other steps to protect your property such as waterproofing your basement, installing sump pumps with battery backup, and keeping gutters and drains free of debris.
  • Also, discuss what you have done to prepare with your family, friends, neighbors, and colleagues. Talking with others will help you think through your plans, share information about alerts, and share tips for protecting your property.

Call Us Today!

When your Charlottesville home or business has flood damage, our technicians are on call and ready to respond 24 hours a day. We’ll restore your storm damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Unlevel Dishwasher Floods Esmont Home?

5/16/2023 (Permalink)

Water from a leaking dishwasher floods a kitchen floor. We restore water damage in Albermarle County “Like it never even happened.”

Our local Charlottesville team responds to more water damage emergencies than any other form of property damage in Esmont. One of the most common causes of water damage in the home is a leaky dishwasher. Dishwasher flooding can cause damage to floors, cabinets, and baseboards, and encourage mold growth. Dishwasher leaks are caused by a number of reasons. Here are some tips for preventing dishwasher leaks:

·      Follow the manufacturer’s directions for installation

·      Load dishes following the manufacturer’s guidelines

·      Be sure the dishwasher is level

·      Routinely inspect the door gasket and seal. If you see a lot of steam emanating from the dishwasher, you probably have a leaking door seal.

·      Do not overload the dishwasher

·      Do not leave the home while the dishwasher is running

Our Water Damage Restoration Process

Every water damage emergency varies in scope and severity, but we follow these guidelines for every water damage job:

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

When your Esmont home or commercial business has water damage, you can count on our team of professionals to restore your damage quickly and efficiently. Our technicians are on call and ready to respond 24 hours a day and we typically arrive onsite within four hours of your call for help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Broken Pipe Causes Water Damage in Charlottesville Home?

5/9/2023 (Permalink)

A broken pipe is spraying water all over the place. We respond to water damage emergencies 365 days a year in Albemarle County.

Our local team in Charlottesville witnesses firsthand the damage water can do to a home or business. Here are some tips from our website for things you can do while waiting for professional help to arrive if you have water damage or flooding:

What To Do After Flooding

  • Remove excess water by mopping and blotting
  • Wipe excess water from wood furniture after removal of lamps and tabletop items
  • Remove and prop wet upholstery and cushions
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting
  • Turn air conditioning on for maximum drying in summer
  • Remove colored rugs from wet carpeting
  • Remove art objects to a safe, dry place
  • Gather loose items from floors

What NOT To Do After Flooding

  • Don't leave wet fabrics in place
  • Hang furs and leather goods
  • Don't leave books, magazines, or other colored items on wet carpets or floors
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging

Call Us Today!

When you have a water damage emergency in your Charlottesville home or commercial business, our team in Charlottesville is Here to Help.® We’ll clean up and restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Should be Included in a Storm Evacuation Plan in Charlottesville?

5/2/2023 (Permalink)

An “evacuation route” sign is shown amidst dark storm clouds. We respond to storm damage emergencies 365 days a year in Albemarle County.

Every household should have an emergency plan in place in the event a storm or disaster strikes. Our local team in Charlottesville responds to storm damage emergencies 24 hours a day and offers this helpful information from the Federal Emergency Management Agency for tailoring a plan to meet the specific needs of your household:

As you prepare your plan tailor your plans and supplies to your specific daily living needs and responsibilities. Discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets, or specific needs like operating medical equipment. Create your own personal network for specific areas where you need assistance. Keep in mind some of these factors when developing your plan:

  • Different ages of members within your household
  • Responsibilities for assisting others
  • Locations frequented
  • Dietary needs
  • Medical needs including prescriptions and equipment
  • Disabilities or access and functional needs including devices and equipment
  • Languages spoken
  • Cultural and religious considerations
  • Pets or service animals
  • Households with school-aged children

Call Us Today!

Having an emergency plan in place can save lives. When you have a storm damage emergency in your Charlottesville home or commercial business, our team in Charlottesville is Here to Help.® We’ll clean up and restore your storm damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Keswick Residents Underwater From Recent Rainstorm?

4/25/2023 (Permalink)

People are driving in heavy rain. We are leaders in storm damage restoration services in Albemarle County.

Our local team in Charlottesville responds to storm damage emergencies 24 hours a day in Keswick, and we typically arrive onsite within four hours of your call for help. We use powerful water extraction equipment to pull the majority of the water up quickly, saving our customers time and money in many circumstances.

We also monitor and document the drying process to ensure the damaged area is returned to normal moisture levels once the restoration is complete. Here are some examples of the equipment we use to mitigate and restore water damage:

Water Extraction Equipment

We use powerful extraction equipment to speed the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water
  • Truck-mounted and portable extraction units perform efficient water removal

Drying Equipment

We use industrial-strength air movers and dehumidifiers to remove the remaining moisture from ceilings, walls, and floors. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers cause moisture to evaporate at a faster pace
  • Industrial-grade dehumidifiers pull the water vapor from the air

Call Us Today!

When you have water damage from heavy rain in your Keswick  home or commercial business, our team in Charlottesville is Here to Help.® We’ll restore your storm damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Surprise Freeze In Scottsville Causes Water Damage to Homes?

4/18/2023 (Permalink)

Grass is frozen during a surprise freeze event. We restore water damage 24 hours a day in Albemarle County.

It could happen!

Our local team in Charlottesville responded to many water damage emergencies this winter season. Spring is here, but there is still the opportunity for freezing temperatures and frozen pipe water damage. The last freeze predicted for Scottsville is sometime in April, from the 1st to the 15th, so it is important to take precautions to discourage water damage from frozen pipes.

If you are going on a vacation or a short trip, State Farm Insurance offers these helpful tips:

Always be sure to winterize your home thoroughly. Before you leave, take measures to protect your home so you can enjoy the time away, rather than worry about pipes and security. A few things to remember include:

  • Check the thermostat. Set the thermostat in your house no lower than 55 degrees Fahrenheit (12 degrees Celsius). Also, be sure to replace the battery in your thermostat.
  • Ask for help. Ask a friend or neighbor to check your house daily to make sure it's warm enough to prevent freezing.
  • Shut off the water. Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it may be deactivated when you shut off the water.

Call Us Today!

When you have a water damage emergency in your Scottsville home or commercial business, our team in Charlottesville is Here to Help.® We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Faulty Electrical Connection Causes Clothes Dryer Fire in Charlottesville Home?

4/11/2023 (Permalink)

A burnt and charred clothes dryer is shown. We are leaders in storm damage restoration services in Albemarle County.

One day while doing laundry, I heard a loud crackling noise. Then I smelled the smoke. Then I looked down in time to see sparks emanating from my clothes dryer erupt into flames! I grabbed the fire extinguisher and put out the fire before any major damage occurred.  

Our local team in Charlottesville is trained and certified to restore fire, smoke, and soot damage quickly and efficiently. According to the National Fire Protection Association, lint and dust are two factors that contribute to clothes dryer fires in the United States.

  • In 2010-2014, U.S. fire departments responded to an estimated average of 15,970 home structure fires involving clothes dryers or washing machines each year
  • These fires caused annual averages of 13 civilian deaths, 444 civilian injuries, and $238 million in direct property damage
  • The vast majority of fires (92 percent) involved clothes dryers
  • The leading items first ignited in dryer fires were dust, fiber, or lint (26 percent of total) and clothing (26 percent), while items first ignited in washing machine fires were part of the appliance itself, including wire or cable insulation (26 percent), appliance housing or casing (24 percent), and drive belt (11 percent)

Call Us Today!

When you suffer fire damage in your Charlottesville home or commercial business, our team in Charlottesville is Here to Help.® We’ll restore your fire damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Severe Weather Causes Storm Damage to Home in Crozet?

4/3/2023 (Permalink)

The sky can be seen through a hole in a roof caused by storm damage. We are leaders in storm damage restoration services in Albemarle County.

When storms blow through Crozet, there is always the chance of property damage from fallen trees and water intrusion. Our local team in Charlottesville responds to storm damage emergencies 24 hours a day. As soon as we arrive, we will inspect and assess the damage and tarp and board up any parts of the structure to prevent further damage from exposure to the elements. We offer a full range of rebuilding services and can manage the entire restoration from start to finish.

Building and Reconstruction Services 

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • Heating, Ventilation, and Air Conditioning Services (HVAC)
  • Linoleum Floor Repair
  • Marble Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

We have extensive experience working on all kinds of commercial buildings, including:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing and Industrial
  • Government/Military

Call Us Today!

When you have a storm damage emergency in your home or commercial business in Crozet, our team in Charlottesville is Here to Help.® We’ll restore your storm damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Can I Stay Safe During a Power Outage in Nellysford?

3/28/2023 (Permalink)

Ice hangs from powerlines causing a power outage. We respond to storm damage emergencies 24 hours a day in Albemarle County.

Severe storms are notorious for causing power outages in Nellysford. Our local team in Charlottesville responds to storm damage emergencies throughout the year. Here are some tips from the Red Cross for things you can do during a power outage:

Electrical equipment

  • Turn off and unplug all unnecessary electrical equipment, including sensitive electronics
  • Turn off or disconnect any appliances (like stoves), equipment, or electronics you were using when the power went out. When power comes back on, surges or spikes can damage equipment.
  • Leave one light turned on so you’ll know when the power comes back on.
  • Eliminate unnecessary travel, especially by car. Traffic lights will be out and roads will be congested.

Keep food as safe as possible

  • Keep refrigerator and freezer doors closed as much as possible. First, use perishable food from the refrigerator. An unopened refrigerator will keep foods cold for about four hours.
  • Then use food from the freezer. A full freezer will keep the temperature for about 48 hours (24 hours if it is half full) if the door remains closed.
  • Use your non-perishable foods and staples after using food from the refrigerator and freezer
  • If it looks like the power outage will continue beyond a day, prepare a cooler with ice for your freezer items
  • Keep food in a dry, cool spot and keep it covered at all times

Call Us Today!

When you need help with storm damage in your home or business in Nellysford, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Can I Tell if I Have Ice Dam Damage in Wintergreen?

3/21/2023 (Permalink)

Icicles drip from a roof. We are leaders in water damage restoration services in Albemarle County.

Our local team in Charlottesville responds to water damage emergencies every year in Wintergreen. Ice dams are ridges of ice that form at the edge of a roof that prevents melting snow from draining off the roof. The water that backs up behind the dam can leak into a home and cause water damage to walls, ceilings, insulation, and other parts of the building.

Here are signs of ice dams from Travelers Insurance:

  • Look closely at the icicles around the exterior of your house. If the icicles are confined to the gutters and there is no water trapped behind them, then an ice dam has likely not formed. Nonetheless, icicles can be a precursor to ice dams. Depending on their location and size, icicles may also pose a danger if they fall off. Whenever possible, and if safe to do so, remove icicles from the exterior of your home, making sure not to stand directly beneath them. If you cannot safely reach the icicles from the ground, consider hiring a contractor to assist in their removal.
  • Check for water stains or moisturein your attic or along the ceiling of the exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.

Call Us Today!

When you discover an ice dam or another type of water damage in your Wintergreen home or business, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Can I Thaw My Frozen Pipes in Free Union?

3/14/2023 (Permalink)

A burst frozen pipe is shown. We respond to storm damage emergencies 24 hours a day in Albemarle County.

Freezing temperatures mean frozen pipe issues for Free Union residents. Our local team in Charlottesville responds to storm damage emergencies every winter and offers this helpful information from the Red Cross for thawing frozen pipes:

  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will start to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until the full water pressure is restored. If you cannot locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Call Us Today!

When you discover water damage in your Free Union home or commercial business, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Freezing Rain Causing Property Damage in Earlysville?

3/7/2023 (Permalink)

Ice from freezing rain covers tree branches. We respond to storm damage emergencies 24 hours a day in Albemarle County.

Winter weather in Earlysville can range from rain to snow to sleet, or a combination of all. Our local team in Charlottesville responds to storm damage emergencies every winter and offers this helpful information from the National Weather Service about winter weather warnings:

The National Weather Service issues winter weather-related warnings, watches, and advisories through your local National Weather Service office. Each office knows the local area and issues Warnings, Watches, or Advisories based on local weather criteria.

Warnings: Take Action!

Watches: B e Prepared

Advisories: Be Aware

Some additional terms used are:

Freezing Rain: Rain that freezes when it hits the ground; creating a coating of ice on roads, trees, and power lines.

Sleet: Rain that turns to ice pellets before reaching the ground. Sleet also causes moisture on roads to freeze and become slippery.

Wind Chill: A measure of how cold people feel due to the combined effect of wind and cold temperatures. The Wind Chill Index is based on the rate of heat loss from exposed skin. Both cold temperatures and wind remove heat from the body: as the wind speed increases during cold conditions, a body loses heat more quickly. Eventually, the internal body temperature also falls and hypothermia can develop.

Call Us Today!

When you have a storm damage emergency in your Earlysville home or commercial business, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Tips For Dealing with a Power Outage in Scottsville?

2/28/2023 (Permalink)

Lightning strikes and causes a power outage. We respond to storm damage emergencies 24 hours a day in Albemarle County.

Our local team in Charlottesville is on call 24 hours a day, and we usually arrive onsite within four hours of your call for help when you have a storm damage emergency in Scottsville. Here are some tips for protecting yourself during a power outage from the Federal Emergency Management Agency:

  • Keep freezers and refrigerators closed
  • Only use generators outdoors and away from windows
  • Do not use a gas stove to heat your home
  • Disconnect appliances and electronics to avoid damage from electrical surges
  • Use alternate plans for refrigerating medicines or power-dependent medical devices
  • If safe, go to an alternate location for heat or cooling
  • Check on neighbors

When your home or business suffers damage from wind or other severe weather, our storm damage response team has the training, equipment, and experience to secure your property quickly and efficiently. As soon as we arrive, we will board and tarp up any areas of the structure exposed to the elements to prevent further damage. We can supervise a full range of building and reconstruction services to restore a property to pre-damage condition.  

Call Us Today!

When you have a property damage emergency in your Scottsville home or commercial business, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Can I Do to Remove an Ice Dam From my North Garden Home?

2/21/2023 (Permalink)

Ice dams have formed on the perimeter of a home’s roof. We respond to water damage emergencies 24 hours a day in Albemarle County.

Our team in Charlottesville responds to water damage emergencies every year in North Garden. Here are some tips from Travelers Insurance on removing an ice dam:

Removing an ice dam from your roof immediately after spotting the signs can be critical to helping prevent damage to your home. One way to remove an ice dam is to melt it using calcium chloride ice melt.

Step 1. Using a roof rake, remove snow 3-4 feet from the edge of your roof, being careful not to damage the roof covering or to allow snow to build up around walking paths or to block emergency exits

Step 2. Use a calcium chloride ice melt product, which you can generally purchase from your local hardware store. Be sure not to use rock salt or sodium chloride, which can damage your roof.

Step 3. Fill a nylon stocking with the calcium chloride ice melt

Step 4. Safely place and position the calcium chloride-filled nylon stocking vertically across the ice dam so that it can melt a channel through the ice

Step 5. Cover and protect any shrubbery and plants with lightweight tarps near the gutters or downspouts for the duration that the calcium chloride stockings remain in place

Call Us Today!

When you have a water damage emergency in your North Garden home or business, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Can I Do to Prevent Frozen Pipes in my Charlottesville Home?

2/14/2023 (Permalink)

Water drips from a faucet to prevent the pipes from freezing. We are trusted leaders in water damage restoration in Albemarle County.

Freezing temperatures can wreak havoc on plumbing systems if precautions are not made to prevent the pipes from freezing. Our team in Charlottesville responds to water damage emergencies caused by frozen pipes every year in Grand Rapids, and we offer these tips for preventing frozen pipes from the Red Cross:

How to Prevent Frozen Pipes
  • Keep garage doors closed if there are water supply lines in the garage
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up and out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you are going away during cold weather, leave the heat on in your home, and set it to a temperature, not below 55° Fahrenheit

Call Us Today!

When you have frozen pipes or any other type of water damage emergency in your home or commercial business, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Ice Storm Damage in Free Union Home?

2/7/2023 (Permalink)

Icicles drip from a pole. We restore storm damage 24 hours a day in Albemarle County.

Our team in Charlottesville is trained and certified to restore storm damage in Free Union by the Institute of Inspection Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industries.

The National Oceanic and Atmospheric Administration (NOAA) describes ice storms as heavy accumulations of ice that can bring down trees and utility poles, and communication towers. Bridges and overpasses are extremely dangerous because they freeze faster than other surfaces.

Black ice is another ice storm hazard defined by patchy ice on roadways or other transportation surfaces that cannot be easily seen because it is clear (not white) with the black road surface underneath. It is most prevalent in the early morning hours, especially after the snow melts on the roadways, and has a chance to refreeze overnight.

Ice jams occur when long cold spells cause rivers and lakes to freeze. A rise in the water level or a thaw breaks the ice into large chunks, which become jammed at manmade and natural obstructions. The ice dams can act as a dam and cause severe flooding.

Call Us Today!

When you have storm damage in your home or business in Free Union, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Stinky Store Mystery Solved in Charlottesville?

1/31/2023 (Permalink)

A person makes a face when exposed to a foul odor. We identify and remove offensive odors in Albemarle County.

There’s nothing more off-putting than walking into an unpleasant odor. Sometimes the smell is created by more than one source, so it can be challenging to diagnose the origins of the scents. Our team in Charlottesville is trained and certified in the science of odor identification and elimination by the Institute of Inspection Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industries. We never mask odors or take shortcuts, as these methods do not work.

Odor Identification

The first step is to identify the source of the smell and locate where the odor is contacting surfaces. Sometimes the odors originate from more than one location in the building. For instance, foul odors can result from dirty drains, sewers, garbage cans, and even dead animals and animal waste.

Odor Elimination Process

Once we identify the cause of the odor and determine the conditions where it contacts surfaces, the odor can often be removed over time without a trace. Our technicians use several odor removal products capable of thoroughly penetrating surfaces to neutralize unpleasant scents.

Call Us Today!

When you have an odor problem in your Charlottesville home or commercial business, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

What is the Process for Restoring Commercial Water Damage in Charlottesville?

1/24/2023 (Permalink)

Water floods a parking garage in a commercial building. We respond to commercial water damage emergencies 24 hours a day in Albemarle County.

Although every commercial water loss is unique, our team in Charlottesville follows a comprehensive, six-step process for every business we serve as follows:

Step 1 - Emergency Contact

Step 2 - Inspection and Water Damage Assessment

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property. This helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. Our professionals are trained to provide sanitizing treatments, remove odors, and deodorize your property.

Step 6 - Restoration

Restoration may involve minor repairs, such as replacing drywall and installing new carpets, or major repairs, such as the reconstruction of various areas or rooms in a home or business.

Call Us Today!

When you have a water damage emergency in your Charlottesville commercial business or home, our team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Recent Storm Causes Basement Flooding in North Garden?

1/17/2023 (Permalink)

A storm drain is clogged, causing street flooding. We are trusted leaders in storm damage restoration services in Albemarle County.

Our team in Charlottesville responds to storm damage emergencies every year. North Garden residents can rely on our team of qualified professionals to restore storm and flooding damage 24-hours a day. We know that our fast emergency response time and our use of powerful, industrial-grade water extraction equipment save our customers money by minimizing the potential for further damage. Here are some safety tips from our website for things you can do while waiting for help to arrive:

Safety First:

  • Stop the source of water damage; call a plumber/or wait for the storm to end
  • Turn off the electricity
  • If it is not safe to stay in the house, evacuate everyone, including pets
  • Have all your relevant documents in one safe, dry place
  • If you have homeowner’s insurance, start the claims process
  • Document everything with photos, and wear protective gear
  • If you are a tenant, reach out to your landlord or property manager

We can help with the cleanup process! Once the source of loss is stopped, we have the knowledge, training, experience, protective gear, and equipment to help extract water, salvage personal items, dry the space out, disinfect, and help remediate mold.

Call Us Today!

When you discover flooding or other storm damage in your home or business in North Garden, our local team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Free Union Seniors Will Benefit From These Fire Safety Tips?

1/10/2023 (Permalink)

An elderly couple slowly dances in their home. We are trusted leaders in fire damage restoration services in Albemarle County.

Our team in Charlottesville responds to fire damage emergencies every year in Free Union. To increase fire safety for older adults, the National Fire Protection Association offers the following guidelines:

  • Keep it low
    If you don't live in an apartment building, consider sleeping in a room on the ground floor to make emergency escape easier. Ensure smoke alarms are installed in every sleeping room and outside any sleeping area. Have a telephone installed where you sleep in case of emergency.
  • Sound the alarm
    Most fatal fires occur when people are sleeping, and because smoke can put you into a deeper sleep rather than waking you, it's important to have a mechanical early warning of a fire to ensure you wake up. If anyone in your household is deaf or if your hearing is diminished, consider installing a smoke alarm that uses a flashing light or vibration to alert you to a fire emergency. 
  • Do the drill
    Regular fire drills help you know what to do in a home fire. If you or someone you live with cannot escape alone, designate a household member to assist and decide on backups in case the designee isn't home.
  • Open up
    Make sure you can open all doors and windows in your home. Check to be sure that windows haven't been sealed shut with paint or nailed shut; if they have, arrange for someone to break the seals around your home or remove the nails.

Call Us Today!

When your home or business in Free Union has a fire damage emergency, our local team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Super Happy Water Damage Customers in Charlottesville?

1/3/2023 (Permalink)

A customer uses their smartphone to leave a five-star review. We are leaders in water damage restoration services in Albemarle County.

Our team in Charlottesville aims for five-star reviews from every customer we serve. Here are some more Google reviews from some of our recent water damage customers:

“When you unexpectedly discover water in your basement, it is a scary and confusing experience. The services, constant communication, patience, and kindness shown by Johnathan Bowman in the middle of the night (10:30-3:30 am) and the next day, Alex Woodward and Aaron Richards, were phenomenal! They patiently answered EVERY question I asked and called to keep me updated at all times. This event in my home has been very disruptive to my family. But, their interactions with me added some solace and confidence that my home and belongings were going to be fine. Thank you Johnathan, Alex, and Aaron!!! ” Toni H.

Services: Water removal, water damage-related cleanup & repair, Flood cleanup, Flooring

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

“Bowman family would like to say thank you. The guys were professional and dependable and worked after hours to help us. Thank you, SERVPRO of Charlottesville.” Donna Allen

Service: Water damage-related cleanup & repair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

“Alex, Aaron, and the whole team from SERVPRO were very professional in helping us with clean up after a water leak. Communication from SERVPRO was great throughout the entire process. I felt confident in their ability and experience to do the job right.” Peter Santen

Service: Water damage-related pest control

Positive: Professionalism, Responsiveness

Call Us Today!

When your home or commercial business in Charlottesville has a water damage emergency, our local team in Charlottesville is Here to Help.® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Highly Trained Restoration Professionals in Charlottesville?

12/27/2022 (Permalink)

A business professional is studying on a laptop computer. We are trusted leaders in the restoration industry in Albemarle County.

Our team in Charlottesville is highly trained to restore fire, water, storm, and mold damage. Our professionals also perform a full range of cleaning services. We are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industries.

 Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

e-Learnings

Everyone on our staff has access to web-based training. This training is voluntary and is designed as an ongoing training series for our employees. These training courses feature video presentations and support materials, followed by a knowledge test at the end of each module. Continuous education keeps our employees current on new industry standards and best practices in the cleaning and restoration industry.

Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Call Us Today!

When your home or commercial business in Charlottesville has fire, water, storm, or mold damage, our local team in Charlottesville can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Why Are We Charlottesville's Top Choice for Commercial Restoration Services?

12/20/2022 (Permalink)

The University of Virginia, Charlottesville, is shown lit up at night. We provide a full range of cleaning and restoration services for Albemarle County businesses.

Our team in Charlottesville performs a wide variety of commercial cleaning and restoration services in Charlottesville. When your business suffers a fire or water damage loss, fast action is required to mitigate the damage and minimize the chances of secondary damage. We are trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). We have the training, equipment, and experience to clean and restore buildings and workplace settings. 

  • Small Office Buildings 
  • Large Office/High-Rise Office Buildings 
  • Apartment Buildings 
  • Restaurants 
  • Hotel/Motels 
  • Small Retail Stores 
  • Large Retail/Big-Box Stores 
  • High-Rise Residential 
  • Manufacturing and Industrial 
  • Government/Military 

We provide a full range of commercial property damage restoration services, including the following: 

  • Commercial Water Damage Restoration 
  • Commercial Fire Damage Restoration 
  • Commercial Mold Remediation 
  • Commercial Storm Damage Cleanup 
  • Disaster Recovery Team 

Although we are better known for fire and water mitigation and restoration services, we also provide a wide variety of?commercial deep cleaning services. These deep-cleaning services exceed the scope of regular janitorial services and are designed to keep your business looking its best: 

  • Biohazard and Sewage 
  • Trauma and Crime Scene 
  • Carpet and Upholstery 
  • Drapes and Blinds 
  • Ceilings, Walls, and Hard Floors 
  • Odor Removal and Deodorization 
  • Vandalism 

Call Us Today! 

When your commercial business or home in Charlottesville has property damage or needs deep cleaning services, our local team in Charlottesville can help. Call us today?at?434-977-5850. 

Franchises are independently owned and operated. 

Are You Prepared for Flooding in Charlottesville?

12/13/2022 (Permalink)

Sandbags prevent water from flooding an area. We are leaders in storm damage restoration services in Albemarle County.

Our team in Charlottesville wants everyone to be prepared for a flooding situation. Here are some tips from the Federal Emergency Management Agency (FEMA) on ways to protect yourself before a flood:

Know

  • Know your flood risk. Learn whether you live, work, or travel through areas
    that are prone to flooding.

To help communities understand their risk of flooding,
The Federal Emergency Management Agency (FEMA) creates flood maps showing high, moderate, low and undetermined risk areas. To check your flood risk, enter your address into the map.

  • Know how to stay informed. Being informed of timely information about weather conditions or other emergency events can be significant in staying safe. Make sure to monitor the weather reports provided by your local news media, pay attention to emergency alerts in your area, think about how you will stay informed during a power outage, and use the USGS’s WaterAlert system to receive texts or email messages when a stream in your area is rising to flood level.
  • Know your evacuation routes. The safest way to survive a flood is to evacuate the area if advised to leave. To leave quickly and efficiently, you need to plan ahead. Keep your car fueled and in good condition if you use it for emergencies. Identify a place away from home to go if you have to leave.

Call Us Today!

When your home or business in Charlottesville has storm damage, our local team in Charlottesville can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Will My Water Damage be Assessed in Charlottesville?

12/6/2022 (Permalink)

Water damage in a corner wall is revealed during an inspection. We are leaders in water damage restoration in Albemarle County.

Our team in Charlottesville conducts a thorough inspection and assessment of the water damage when we arrive at your home. This evaluation includes taking photographs of all affected areas and creating a moisture map of affected materials. We document all affected materials like sheetrock, flooring, and studs. 

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The water contamination level will affect the specific restoration processes we use.

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will check for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture, property contents, and block items to help prevent rust or furniture stains on wet carpets.

  • Block Furniture

Call Us Today!

When your home or business in Charlottesville has a water damage emergency, our local team in Charlottesville can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

COVID-19 Cleaning Services in Earlysville?

11/29/2022 (Permalink)

A person has just tested positive for COVID-19. We decontaminate homes and businesses exposed to viral pathogens in Albemarle County.

Many of us spend more time indoors during the fall and winter seasons in Earlysville, and exposure to infectious diseases like the new coronavirus, COVID-19, still affects many families and businesses. Our team in Charlottesville is trained and certified to clean and decontaminate contagious pathogens. If you or a loved one tests positive for COVID-19, the National Centers for Disease Control and Prevention recommend the following:

People with COVID-19 infection should (where possible) be isolated in a separate room, away from others in the home. If possible, close the door to stop air from moving from the infected person’s room into the rest of the house. If it’s safe, open windows and turn on a fan in the room if you have one. No other visitors should be allowed in the home when someone in the household has a COVID-19 infection.

If it is not possible to isolate the infected person in your home, try to move people at risk of severe disease to a household where they will not be exposed to possible infection.

If you have to share space in your home with someone with COVID-19, open windows to bring in fresh air if it’s safe to do so. COVID-19 spreads easily in places that are poorly ventilated.

Call Us Today!

When your home or business in Earlysville needs cleaning and decontamination services, our local team in Charlottesville can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Can I Tell if There Is Hidden Water Damage in My Charlottesville Business?

11/21/2022 (Permalink)

Paint peels off a wall with hidden water damage. We respond to water damage emergencies 24-hours a day in Albemarle County.

Our team in Charlottesville responds to more water damage emergencies in Charlottesville than any other form of property damage. Water damage may not always be visible, so our technicians use state-of-the-art technology and diagnostic equipment to locate hidden water damage. Here are some of the visible and hidden signs of water damage:

Signs of Water Damage

  • Dark or wet spots on the walls or ceiling
  • Wet areas or water pooling on the floor
  • Flaking, cracking, or bubbling paint or drywall
  • Hearing the sound of running water that you can’t place
  • Hearing the sound of dripping water that you can’t locate
  • Visible dripping water you can see but dripping where it should not be
  • Significant increase in your water bill for no known reason
  • Strong, damp, musky odors
  • Visible mold growing 

You probably have hidden water damage if you notice water pooling on the floor with nothing to attribute it to. Dark spots and discoloration and flaking, cracking, or bubbling paint on drywall on interior or exterior walls may also be indications of hidden water damage.

Call Us Today!

When you discover water damage in your Charlottesville business or home, our local team in Charlottesville can help. We typically arrive onsite within four hours of your call. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Lightning Strikes in Free Union?

11/15/2022 (Permalink)

Lightning lights up the sky in a rural area. We are leaders in storm damage restoration in Albemarle County.

Our team in Charlottesville has been restoring storm damage in Free Union for many years. Although thunder and lightning are more common in our region during the summer, intense winter storms and blizzards can produce thunder and lightning. Here are some lightning safety tips from the National Oceanic and Atmospheric Administration:

  • Avoid isolated tall trees, hilltops, utility poles, cell phone towers, cranes, large equipment, ladders, scaffolding, or rooftops
  • Avoid open areas, such as fields
  • Never lie flat on the ground
  • Retreat to dense areas of smaller trees that are surrounded by larger trees, or retreat to low-lying areas but watch for flooding
  • Avoid water, and immediately get out of and away from bodies of water
  • Avoid wiring, plumbing, and fencing. Stay away from all metal objects, equipment, and surfaces that can conduct electricity.
  • Do not shelter in sheds, pavilions, tents, or covered porches, as they do not provide adequate protection from lightning
  • Seek fully enclosed, substantial buildings with wiring and plumbing. The interior wiring and plumbing in modern buildings will act as an earth ground.
  • A building is a safe shelter as long as you are not in contact with anything that can conduct electricity. Do not lean against concrete walls or floors (which may have metal bars inside).

Call Us Today!

Our local team in Charlottesville typically arrives onsite within four hours of your call. When your Free Union home or business needs help with storm damage, we are Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Can I Expect When I Call For Emergency Water Damage Help in Scottsville?

11/8/2022 (Permalink)

A smartphone and a surface are damaged by water. We are leaders in water damage restoration in Albemarle County.

Our team in Charlottesville is Scottsville’s number one choice for water damage restoration services. Water is invasive and can cause damage in as little as one to two hours. Fast emergency mitigation is critical to minimizing the chances for secondary damage when you have a flooded floor.

When you call us, we will ask you questions regarding the water damage, and these questions tell us how many people and what equipment and resources to bring.

Here are the questions we will ask:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (onsite)?

Water Damage Restoration Process

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

Our local team in Charlottesville is ready to respond to your call for help 24-hours a day, 365 days a year, and we typically arrive onsite within four hours. When your Scottsville home or commercial business needs emergency water damage restoration services, we can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Refrigerator Supply Line Leak Floods Kitchen in Charlottesville?

11/1/2022 (Permalink)

Water is flooding a kitchen floor. We restore water damage 24-hours a day in Albemarle County.

Our team in Charlottesville responds to water damage emergencies 24-hours a day, and we typically arrive onsite within four hours of your call for help. Water is invasive and can cause damage in as little as one to two hours. We use industrial-grade water extraction equipment to remove most of the water, preventing secondary water damage and mold and bacterial growth.

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation
  • Infrared cameras find “hidden” water behind walls and ceilings
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water
  • Truck-mounted and portable extraction units perform efficient water removal

Here is a recent Google review from a customer with a refrigerator supply line leak that caused water to flood her kitchen:

“SERVPRO came to my house the same day I called. Had a mishap with a fridge install that left extensive water damage. They quickly went to work. Alex Woodward was very responsive and communicated with me each day.” Marlaina

Service: Water damage-related cleanup & repair

Positive: Professionalism, Punctuality, Responsiveness, Value

Call Us!

Water damage can happen at any time of the day or night. Our local team in Charlottesville is Here to Help ® when your Charlottesville home or business needs water damage restoration services. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Dangerous Black Water Contamination in Scottsville?

10/24/2022 (Permalink)

An "out of order" sign is taped inside a public restroom. We clean and restore sewer backups for businesses in Albemarle County.

Our team in Charlottesville is trained by the Institute of Inspection Cleaning and Restoration Certification (IICRC) to clean and restore areas contaminated by sewer backups in Scottsville. Our technicians have the specialized equipment and protective clothing to remediate black water contamination, matter how big the job is. Here is some information from our website about water classifications:

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category three, "black water," include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Category 2: "Gray Water"

  • It May contain bacteria and viruses
  • It can quickly degrade into category three if left untreated

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet.

  • Water from a clean source like a broken water line
  • If left untreated, it can degrade into category two or three

Please Call Us Today!

Sewers can back up at any time of the day or night. Our local team in Charlottesville is Here to Help ® when your Charlottesville commercial business or home needs sewer clean-up and restoration services. Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Can I Protect My Belongings From Storm Water Intrusion in Charlottesville?

10/17/2022 (Permalink)

Shelves in a basement keep belongings off the floor. We restore storm damage 24-hours a day in Albemarle County.

Our team in Charlottesville responds to storm damage emergencies throughout the year. We use powerful, industrial-grade water extraction and drying equipment to quickly pull water from a flooded area. Many times,  flood waters cause damage to household items, furniture, and clothing. Once exposed to the water, your belongings will require professional cleaning, sanitizing, and deodorization services. Here are some tips from the Insurance Information Institute to keep your belongings protected from unwanted water:

Protect Your Belongings

  • Store off-season and other bulk belongings in waterproof binsespecially in areas where there are plumbing pipes or that are prone to dampness
  • Never store valuables or memorabilia where there is a risk of destruction from water
  • Keep belongings stored on shelving off the floor in basements.In case of water seepage or sewer backup, they're less likely to get damaged.
  • Keep an inventory of all belongingsHaving a comprehensive list of your possessions will save time, trouble, and stress in case of loss from water damage.

Please Call Us Today!

Storms can bring heavy rain to Albemarle County with little advanced warning. Our local team in Charlottesville is Here to Help ® when your Charlottesville home or commercial business needs storm damage restoration services. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Comprehensive Fire Damage Restoration Process Used in North Garden?

10/11/2022 (Permalink)

Soot and smoke debris cover a white, fire-damaged wall. We respond to fire damage emergencies 24-hours a day in Albemarle County.

Our team in Charlottesville has been restoring fire damage in the North Garden area for many years. Although every fire damage event will vary, we follow the same efficient process for every customer we serve.

Step 1: Emergency Contact

Our representative will ask questions regarding the fire damage event to help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Assessment

Step 3: Immediate Board-Up and Roof-Tarp Service

We will board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying

The water removal process begins almost immediately and removes most of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or major repairs, such as the reconstruction of various areas or rooms in a home or business.

Call Us!

Our local team in Charlottesville is Here to Help ® when your North Garden home or commercial business needs fire damage restoration services. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Highly Satisfied Water Damage Restoration Customers in Charlottesville?

10/3/2022 (Permalink)

A happy customer is writing a five-star review on a computer. We are trusted leaders in water damage restoration services in Albemarle County.

Our local team in Charlottesville aims for five-star reviews from every customer we serve. We have the training, equipment, and experience to restore water damage quickly and efficiently. Here is a recent Google review from one of our water damage customers:

“I’d like to recommend SERVPRO professionals. I was very pleased with the compassion and understanding the team showed me while dealing with a water leak in my house. We were finally expecting family from out of town, and the teams worked extremely hard to get us to a place where we could use our bathroom. What a relief!
The team members were: Alex Woodward, Justin Morris, Alonzo Pein, Javier Mendez, Dylan Walker, Jonathan Bouton, and Chase Miller. These guys were polite, considerate and did a great job for us. We were able to enjoy six grandchildren and four parents without the stress of taking a number to use the bathroom! Thank you, guys, Cathy K.”

Services: Water damage-related cleanup and repair, Water damage-related mold removal, Standard cleaning, Furniture removal, Mold cleaning, Water removal

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Call Us Today!

When you discover water damage in your Charlottesville home or business, our local team in Charlottesville can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

How Can I Protect My Business From Water Intrusion Issues in Charlottesville?

9/27/2022 (Permalink)

Water sits on top of commercial roofs in Charlottesville after a storm. We respond to commercial water damage emergencies 24-hours a day in Albemarle County.

Our local team in Charlottesville responds to commercial water damage emergencies throughout the year. The Insurance Institute for Business and Home Safety offers these tips for protecting your business from water intrusion from heavy rain:

Inspect and clean the roof drainage system

Do this at least twice a year, ideally during spring and fall. This includes all gutters, interior drains, and scuppers.

Trim trees

Keep trees trimmed and away from the roof to prevent branches from rubbing against the roof and leaves from accumulating and clogging the drainage system

Remove debris

  • Remove loose objects and accumulated debris—including anything left by contractors—from the roof that could end up in the drainage system
  • Check under and around all roof-mounted equipment, satellite dishes, antennas, and solar panels for debris that could disrupt the drainage system’s water flow or cause ponding

Check for water

Check for long-term standing water in gutters and correct any blockages. If there are no blockages, but standing water still occurs, ensure the gutter is sloped properly to the downspout.

Check the slope of the roof cover system

For low-sloped roofs, ensure the slope of the roof cover system and the insulation boards divert water to internal drains when present or to the edge of the roof. Long-term standing water is an indication of an improper slope.

Call Us Today!

When your Charlottesville commercial business or home has a water damage emergency, our local team in Charlottesville can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Can a Thunderstorm Cause Damage to my Charlottesville Home?

9/20/2022 (Permalink)

Cumulonimbus clouds fill the sky. We respond to storm damage emergencies 24-hours a day in Albemarle County.

Charlottesville is no stranger to inclement weather. Last September, severe thunderstorms brought hail from a cold front that swept across the Mid-Atlantic region. Our local team in Charlottesville responds to storm damage emergencies 24-hours a day and offers these thunderstorm safety tips from the National Weather Service:

Nowhere outside is safe when thunderstorms are in the area. Run to a secure building or vehicle when you first hear thunder, see lightning or observe dark threatening clouds developing overhead. Stay inside until 30 minutes after you hear the last clap of thunder.

When Thunder Roars, Go Indoors

  • Stop all activities
  • Seek shelter in a substantial building or a hard-topped vehicle
  • Wait thirty minutes after the storm to resume activities
  • Stay off corded phones. You can use cellular or cordless phones.
  • Don't touch electrical equipment or cords
  • Avoid plumbing. Do not wash your hands, take a shower or wash dishes
  • Stay away from windows and doors, and stay off porches
  • Do not lie on concrete floors or lean against concrete walls

Call Us Today!

When your Charlottesville home or commercial business has a storm damage emergency, our local team in Charlottesville can help. We typically arrive onsite within our hours of your call. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Brush Fire Causes Soot and Smoke Damage in Free Union?

9/9/2022 (Permalink)

A first responder is on the scene of a brush fire. We respond to fire damage emergencies 24-hours a day in Albemarle County.

Free Union is a beautiful place to live, and this rural part of Albemarle County may be exposed to brush fires during the summer. Our local team in Charlottesville has the training, equipment, and experience to restore fire damage quickly and efficiently.

Here is some information from the National Fire Protection Association about brush fires:

While devastating fires in the wildland-urban interface have become common stories on the nightly news, many people do not realize that brush, grass, and forest fires account for almost one-quarter (23 percent) of fires handled by local fire departments.

  • During 2011-2015, local fire departments responded to an estimated average of 306,000 brush, grass, and forest fires per year, an average of 840 fires per day
  • During 2011-2015, heavy or light vegetation was the item first ignited in an average of 6,200 reported home structure fires per year. These fires caused an average of seven civilian deaths, 53 civilian injuries, and $130 million in direct property damage.
  • The vast majority of brush, grass and forest fires in 2011-2015 were caused by human activities. Leading causes include intentional fire setting, open burning of waste, smoking materials, and electrical power or utility lines.

Call Us Today!

When your Free Union home or commercial business has a fire damage emergency, our local team in Charlottesville can help. We typically arrive onsite within our hours of your call. Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Is The Process For Restoring Water Damage in Esmont?

9/6/2022 (Permalink)

A water-damaged ceiling exposes floorboards from the floor above. We are leaders in water damage restoration services in Albemarle County.

When you have a water damage emergency in Esmont, you can rely on our local team in Charlottesville to mitigate and restore the damage quickly and efficiently. We use powerful, industrial-grade water extraction and drying equipment to remove water from the damaged area rapidly, saving our customers time and money in many cases. Here is the process we follow for every water damage emergency:

Step 1 - Emergency Contact

Step 2 - Inspection and Water Damage Assessment

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property. This helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We provide sanitizing treatments to remove odors and deodorize your property.

Step 6 - Restoration

Restoration may involve minor or major repairs, such as the reconstruction of various areas or rooms in a home or business.

Call Us Today!

When your Esmont home or commercial business has a water damage emergency, our local team in Charlottesville can help. We typically arrive onsite within four hours of your call. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Convenient Pack-out and Move-Out Services for Charlottesville Commercial Businesses?

8/30/2022 (Permalink)

A person inventories boxes to be moved offsite during a commercial restoration. We restore commercial damage in Albemarle County 24-hours a day.

Over fifty percent of businesses that experience fire or water damage never reopen. Our local team in Charlottesville is committed to helping commercial businesses become operational again quickly after a property damage emergency. We offer convenient pack-out and move-out services that help us repair damage more efficiently. Once the repairs are complete, we will coordinate a convenient time to return your items and help put them back in their place, “Like it never even happened.”

Move-Outs/Pack-Outs

When your commercial business or home requires extensive restoration or cleaning due to damage, we can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

Once the restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Call Us Today!

You never know when your business will suffer property damage, but when it happens, fast action must be taken to minimize the potential for secondary damage and more time-consuming and expensive repairs.

When your Charlottesville business has fire or water damage, our local team in Charlottesville can help. We offer a full range of services to help you get back to business quickly. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Smoke and Soot Removal Services in Free Union?

8/23/2022 (Permalink)

A person is cleaning leaves out of a roof gutter. We respond to fire damage emergencies 24-hours a day in Albemarle County.

Our local team in Charlottesville wants everyone in Free Union to prepare for brush or wildfires. Here are some tips from the National Fire Protection Association for preparing defensible space around your home and property.

The home and the area 0-5’ from the furthest attached exterior point of the home; is defined as a non-combustible area. Science tells us this is the most important zone to take immediate action on as it is the most vulnerable to embers. START WITH THE HOUSE ITSELF, then move into the landscaping section of the Immediate Zone.

  • Clean roofs and gutters of dead leaves, debris, and pine needles that could catch embers
  • Replace or repair any loose or missing shingles or roof tiles to prevent ember penetration
  • Reduce embers that could pass through vents in the eaves by installing 1/8 inch metal mesh screening
  • Clean debris from exterior attic vents and install 1/8 inch metal mesh screening to reduce embers
  • Repair or replace damaged or loose window screens and any broken windows. Screen or box-in areas below patios and decks with wire mesh to prevent debris and combustible materials from accumulating.
  • Move any flammable material away from wall exteriors – mulch, flammable plants, leaves and needles, firewood piles – anything that can burn. Remove anything stored underneath decks or porches. 

 Call Us Today!

When your Free Union home or commercial business has fire damage, our local team in Charlottesville will restore your damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Leaking Air Conditioning Unit Causing Water Damage in Charlottesville Home?

8/16/2022 (Permalink)

A ceiling-mounted air conditioner is shown. We restore water damage 24-hours a day in Albemarle County.

I had no idea running my air conditioning unit with my windows open could cause water damage! I found out the hard way when I looked up and noticed a water stain spreading on my ceiling. I called the local Charlottesville team, and they traced the water leak to a clogged air conditioner condensation drain line. The technicians cleaned the line and replaced the damaged ceiling drywall. They also showed me how to check for water leaks from my air conditioning unit when it rains.

Check wall air conditioners

Internal Drain

If the air conditioning unit has an internal drain, ensure the pipe size is adequate and the water is running and flowing freely to handle a high volume of water.

Caulking of Air Conditioning Unit Sleeve: Look for any gaps, cracks, or other damage that indicates improper caulking around the edge of the sleeve to the exterior of the building. This increases vulnerability to water entry.

Orientation: Tilting the air conditioning unit sleeves slightly (two degrees) towards the exterior wall can significantly reduce the water’s entry.

Weather Stripping: Proper weather stripping between the air conditioning unit and the sleeve can prevent water from entering.

Call Us Today!

When your Charlottesville home or commercial business has water damage, our local team in Charlottesville will restore your damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Fire Pit Fire in Charlottesville Backyard?

8/5/2022 (Permalink)

A fire is blazing in an outdoor firepit. We are trusted leaders in fire damage restoration in Albemarle County.

Our local team in Charlottesville responds to fire damage emergencies every year in Charlottesville. Here are some fire pit safety tips from the City of Charlottesville:

All fire pits and outdoor fireplaces must have either a chimney or screen to arrest sparks and embers.

  • Supervise children around any fire outdoors
  • Closely supervise all outdoor fires. Make sure the fire is out before leaving the area. 
  • Never burn plastics, construction debris, treated lumber, tires, pesticides, paint, or aerosol containers
  • Only use fire pits outdoors and at least 10 feet away from anything that can burn
  • Place the fire pit on a surface that is level and will not catch on fire and keep the area well-lit, or use a flashlight when approaching or leaving the fire pit area. 
  • Keep the fire pit away from siding, decks,  deck railings, tents, grass, and vegetation, and out from under eaves and overhanging branches or structures 
  • In wood-burning fire pits, burn only clean, hardwood seasoned for at least six months
  • For a wood-burning fire pit, dispose of ashes after they have cooled. Empty the ashes in a metal container with a tightfitting lid that is used only for the ashes. Place the container away from anything that can burn. Never empty the ashes directly into a trash can. 

Call Us Today!

When your home or commercial business has fire damage, our local team in Charlottesville will restore your damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Tornado Damages Homes in Charlottesville?

8/2/2022 (Permalink)

Picture of tornado tunnel shown. We respond to storm damage emergencies 24-hours a day in Albemarle County.

According to the National Oceanic and Atmospheric Administration (NOAA), Virginia experiences only 1 percent of the tornadoes that touch down in the United States each year. Although the risk of tornadoes is low, two tornadoes have touched down in Albermarle County. Thunderstorm warnings should be treated the same way as tornado warnings, and thunderstorm winds can reach speeds of 100 miles per hour!

Our local team in Charlottesville shares these interesting facts about thunderstorm winds from the NOAA:

  • Thunderstorms should be treated like you would a tornado. Move to an appropriate shelter if you’re in the storm’s path.
  • The strong outrush of wind from a thunderstorm is often called a downburst. Downbursts are caused by rain-cooled air, which accelerates rapidly downward, producing a potentially damaging gust of wind.
  • Strong downbursts are often mistaken for tornadoes, and they can produce extensive damage and are often accompanied by a roaring sound similar to that of a tornado. Downbursts can easily overturn mobile homes, tear roofs off of houses, and topple trees.

Call Us Today!

When your home or commercial business in Charlottesville has a storm damage emergency, our local team in Charlottesville is on call and ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Happy Water Damage and Mold Removal Customers in Charlottesville?

7/27/2022 (Permalink)

A mold infestation is visible on a wall. We are trusted leaders in mold remediation services in Albemarle County.

Our technicians are trained and certified by the Institute for Inspection Cleaning and Restoration Certification (IICRC) to restore water and mold damage for residential and commercial customers in Charlottesville. When you have a water damage emergency, a mold infestation may emerge due to the excess moisture. Our local team in Charlottesville will address the water and mold issues together to minimize the potential for the mold to return after the remediation process is complete. Here is a recent Google review from a happy customer:

“The team led by Bryan Walker was very professional and polite. They came promptly and went right to work. They kept us appraised every step of the way. They checked and rechecked moisture levels to make sure progress was continuing. The wall they removed was contained so that there was almost no mess, and they cleaned up afterward. I would highly recommend SERVPRO to anyone in need of their services.” Susan VonDerBecke

Services: Water damage-related cleanup & repair, Mold inspection, Water removal, Flood cleanup, Water damage-related mold removal

Positive: Professionalism, Punctuality, Quality, Responsiveness

Call Us Today!

When you discover a mold or water damage issue in your home or commercial business, our team in Charlottesville is on call and ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Are the Tell-Tale Signs of Water Damage in Charlottesville?

7/21/2022 (Permalink)

A dripping, cracked concrete wall displays visible water damage. We are leaders in water damage restoration services in Albemarle County.

Our local team in Charlottesville has been restoring water damage for residents and businesses in Charlottesville for years. Our technicians are trained and certified by the Institute for Inspection Cleaning and Restoration Certification (IICRC) to restore water damage quickly and efficiently.

You may be able to avoid a major water damage issue by knowing how to identify the tell-tale signs of water damage. Here are some ways you can tell if you have water damage in your home or business:

Wet areas or water pooling on the floor

You probably have hidden water damage if you notice water on your floor with nothing to attribute it to.

Dark or wet spots on the walls or ceiling

Look for discoloration on your walls or ceiling inside and outside your home.

Flaking, cracking, or bubbling paint or drywall

Water seeping behind a wall will cause this to happen.

Visible dripping water you can see but dripping where it should not be

If you see any signs of water leaks, it may be a symptom of a bigger problem somewhere in your plumbing systems.

Call Us!

When your Charlottesville home or commercial business has a water damage emergency, our team in Charlottesville is on call and ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Charcoal Grill Fire in Charlottesville Backyard?

7/13/2022 (Permalink)

Grill shown with flames We restore fire damage 24-hours a day in Albemarle County.

Our local team in Charlottesville wants everyone to have a safe and fire-free summer this year. The City of Charlottesville’s website offers excellent information about fire safety, including city guidelines for outdoor grilling:

Charcoal Grills

  • Use one of the following methods to start charcoal for cooking:
    • If you use a charcoal chimney to start charcoal for cooking, use a long match to avoid burning your fingers when lighting the paper.
    • If you use an electric charcoal starter, use a grounded extension cord
    • If you choose to use lighter fluid, use only fluid intended for charcoal grills 
  • Never add charcoal starter fluid to coals or kindling that has already been ignited 
  • Never use gasoline or any other flammable liquid except charcoal starter or lighter fluid to start a charcoal fire 
  • Store the charcoal starter fluid outside, out of reach of children, and away from heat sources 
  • Dispose of charcoal coals only after they are cool. Empty the coals into a metal container with a tight-fitting lid used only to collect coals. Place the container outside away from anything that can burn. Never empty coals directly into a trash can. 

Call Us Today!

When your Charlottesville home or commercial business has fire damage, our team in Charlottesville is on call and ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Could the Water Seeping Into My Basement Be From a Pool Leak in My Charlottesville Home?

7/12/2022 (Permalink)

A backyard swimming pool is shown. We are trusted leaders in water damage restoration in Albemarle County.

If your swimming pool is leaking, you could be wasting thousands of gallons of water each month and weakening your home’s foundation. Our local team in Charlottesville offers these tips from the Environmental Protection Agency to determine if your pool is leaking:

  • Grab a clear container and a marker
  • During the test period, turn off the pool auto-fill, do not manually add water to the pool, and avoid splashing water out of the pool
  • Put the container on the pool steps and mark the water level on the outside of the container
  • Now, fill the container with pool water up to the mark you just made so the levels match
  • Mark the water level inside the container
  • Now, wait and give evaporation time to work, usually two to three days. If it rains or is windy, you’ll have to perform the test again.
  • Place the container on the pool steps. If the water in the pool is lower than the water in the container, you have a leak
  • If both the pool level and the container water levels are the same, you do not have a leak

Call Us Today!

When your Charlottesville home or business has water damage, our team in Charlottesville is on call and ready to assist you 24-hours a day. We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Building Services for Damaged Properties in Charlottesville?

6/22/2022 (Permalink)

A close-up of pliers, square ruler, helmet, and blueprints sit on a construction site. Our rebuilding services offer one-stop convenience for Albemarle County businesses.

When your commercial business experiences property damage that requires rebuilding and construction services to complete the restoration, our local team in Charlottesville is Here to Help. ® We are trained and certified to perform every phase of restoration – from the initial cleanup phase to the final rebuilding phase. This convenient, cost-saving service gives our customers peace of mind knowing they have one company managing the entire restoration from start to finish.

Building and Reconstruction Services

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • Heating, Ventilation, and Air Conditioning (HVAC) Services
  • Linoleum Floor Repair
  • Marble Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

We restore all kinds of commercial buildings and workplace settings, including:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing and Industrial
  • Government/Military

Call Us!

When your commercial property or home in Charlottesville requires rebuilding services to complete a restoration, our team in Charlottesville will restore your property “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Thunderstorms Bringing Hail Damage to Charlottesville Homes?

6/21/2022 (Permalink)

A person holds a golfball-sized hailstone. We respond to storm damage emergencies 24-hours a day in Albemarle County.

Our local team in Charlottesville responds to storm damage emergencies every year in Albemarle County. Last year there were four reported hail incidents within ten miles of Charlottesville’s city center. The largest hailstone was said to have a diameter of 1.75-inches or the size of a golfball.

The National Oceanic and Atmospheric Administration (NOAA) classifies hailstones by comparing them to known objects. Usually, hailstorms drop a mix of hailstones of varying sizes, and only the exceptionally large hailstones pose any serious risk to people when they are caught out in a storm. Here are some hailstone measurements from the NOAA:

  • Pea = 1/4 inch diameter
  • Mothball = 1/2 inch diameter
  • Penny = 3/4 inch diameter
  • Nickel = 7/8 inch
  • Quarter = 1 inch — hail quarter size or larger is considered severe
  • Ping-Pong Ball = 1 1/2 inch
  • Golf Ball = 1 3/4 inches
  • Tennis Ball = 2 1/2 inches
  • Baseball = 2 3/4 inches
  • Tea cup = 3 inches
  • Softball = 4 inches
  • Grapefruit = 4 1/2 inches

Call Us Today!

Storm damage can happen at any time. When your Charlottesville home or commercial business has storm damage, our team in Charlottesville is Here to Help.® We’ll restore your storm damage, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Seven-Step Process for Restoring Fire Damage in Free Union?

6/14/2022 (Permalink)

A house has fire damage. We restore fire damage “Like it never even happened,” in Albemarle County.

Free Union residents have relied on our local team in Charlottesville to restore fire damage, no matter how big the job is. Although every fire event varies in the extent of damage, we follow the same process for every fire loss:

Step 1: Emergency Contact

Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Assessment

Step 3: Immediate Board-Up and Roof-Tarp Service

We will board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying

The water removal process begins almost immediately and removes most of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Call Us Today!

When your Free Union home or business has fire damage, our team in Charlottesville can help. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Advanced Technology Used to Detect Hidden Water Damage in North Garden?

6/7/2022 (Permalink)

A technician uses thermal imaging to inspect a hot water pipe. We respond to water damage emergencies 24-hours a day in Albemarle County.

Our local team in Charlottesville restores water damage for North Garden homes and commercial businesses every year. Our use of advanced technology and powerful industrial-grade water extraction and drying equipment lessens the restoration time in many cases, saving our customers money by avoiding more time-consuming repairs. Here is some of the equipment we use to locate, extract, and dry water damage:

Moisture Detection and Measurement

  • Surface moisture meters
  • Infrared imagery
  • Evasive moisture detectors
  • Video borescope

Water Extraction Equipment

We use powerful extraction equipment to speed the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water
  • Truck-mounted and portable extraction units perform efficient water removal

Drying Equipment

We use industrial-strength air movers and dehumidifiers to remove the remaining moisture from ceilings, walls, and floors. Proper drying helps prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers cause moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air

Call Us Today!

Water damage is the most common form of property damage in the United States. When you need help with water damage, our team in Charlottesville is ready to assist North Garden residents and businesses 24-hours a day. We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Fire Safety Tips for Charlottesville Vacation Rentals?

5/31/2022 (Permalink)

A lakehouse is shown. We are trusted leaders in fire restoration services in Albemarle County.

If you have a seasonal home, the National Fire Protection Association (NFPA) wants to remind you to make this home fire-safe. You may need to replace batteries in your smoke alarms and carbon monoxide detectors, and chimneys may need to be unblocked or cleaned. Our local team in Charlottesville offers these seasonal home fire safety tips from the NFPA:

  • Install smoke alarms in every sleeping room, outside each separate sleeping area, and on every level of the home
  • Test smoke alarms at least once a month using the test button
  • Install carbon monoxide (CO) alarms outside each separate sleeping area, on every level of the home, and in other locations, as required by laws, codes, or standards
  • Test CO alarms at least once a month
  • Pack extra batteries for smoke alarms and CO alarms in case they need replacing
  • Make a home escape plan. Practice the plan with everyone in the household, including visitors.
  • Know the telephone number of the local fire department and the address and phone number of the vacation home
  • Chimneys and vents need to be cleaned and inspected by a qualified professional at least once a year
  • If you smoke, smoke outside. Use deep, sturdy ashtrays.
  • If you are renting, contact the property manager, landlord, or fire department to be sure that smoke alarms and CO alarms are installed and properly working

Call Us Today!

When you need fire damage restoration services, our team in Charlottesville is ready to assist Charlottesville residents and businesses 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Mold Problem in Charlottesville Commercial Business?

5/24/2022 (Permalink)

Mold is growing on a wall. We are trusted leaders in commercial mold remediation in Albemarle County.

Our team in Charlottesville has been remediating mold damage for Charlottesville commercial businesses for years. Here is the process we use:

  1. Emergency Contact
  2. Inspection and Mold Damage Assessment

We follow local and state laws regarding inspection and documentation based on your unique situation.

  1. Mold Containment

We may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

  1. Air Filtration

We utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

  1. Removing Mold and Mold-Infested Materials

We use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials may be necessary to remediate heavy mold growth.

  1. Cleaning Contents

We clean your furniture, decorative items, curtains, and other restorable items affected by mold. We’re also trained to remove odors and deodorization using fogging equipment.

  1. Restoration

Drywall, subfloors, and other building materials may have been removed during the remediation process. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may require the reconstruction of various areas or rooms in a home or business. 

Call Us Today!

When you need mold damage restoration services for your Charlottesville commercial business or home, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Flash Flooding and Mudslides in Charlottesville?

5/17/2022 (Permalink)

A road closed sign is shown. We are on call 24-hours a day to respond to storm damage emergencies in Albemarle County.

In May of 2018, heavy rain fell over Charlottesville and surrounding towns, dumping ten inches of rain in a couple of hours. This brought flash flooding and mudslides and caused roads to be closed. Our team in Charlottesville responds to storm damage 24-hours a day. We have the equipment and experience necessary to quickly extract water and thoroughly dry areas compromised by water. Here are some tips from Federal Emergency Management Agency on things you can do to stay safe during a flood:

  • If told to evacuate, evacuate immediately. Never drive around barricades. Local responders use them to safely direct traffic out of flooded areas.
  • Contact your health provider if you are sick and need medical attention. Wait for further care instructions and shelter in place, if possible. Call 9-1-1 if you have a medical emergency.
  • Listen to EAS, NOAA Weather Radio, or local alerting systems for current information and instructions regarding flooding
  • Get to the highest level if trapped in a building. Do not climb into a closed attic space and only get on the roof if necessary and once there is a signal for help.
  • Stay off bridges and out of fast-moving water. Turn Around. Don’t Drown!
  • Say inside your car if it is trapped in rapidly moving water. Get on the roof if water is rising inside the vehicle.

Call Us!

When you need storm damage restoration services for your Charlottesville home or business, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Kids Playing With Fire in Charlottesville Backyard?

5/9/2022 (Permalink)

A person is putting out a leaf fire in a backyard. We respond to fire damage emergencies 24-hours a day in Albemarle County.

Our team in Charlottesville restores fire damage, no matter how big the job is. Each year thousands of fires are started by kids playing with fire. The National Fire Protection Association offers these tips for preventing children from playing with fire:

  • Keep matches and lighters out of the reach of children, up high, preferably in a locked cabinet
  • Closely supervise children, making sure that they are kept away from other fire sources, including lit candles, cigarettes, bonfires, and stoves
  • Explain that fire moves very fast and can hurt as soon as it touches them. Tell them that this is why matches and lighters are tools for adults only.
  • Teach young children never to touch matches or lighters. They must tell a grown-up when matches or lighters are found.
  • Establish clear rules and consequences about unsupervised and unauthorized uses of fire
  • Be a good example! Always use fire sources — matches, lighters, candles, fireplaces, and campfires — in a safe manner. Never treat them as toys, or children may imitate you.
  • Talk with children about what their friends or other children are doing with fire. What do they see online in video games, TV, movies, and social media? Teach them specific ways to resist the peer pressure to misuse fire.
  • Give praise for showing respect and age-appropriate responsible behavior toward fire

Call Us!

When you need fire damage restoration services for your Charlottesville home or business, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Water Damage Restoration Process for Charlottesville Homes?

5/4/2022 (Permalink)

Water is being extracted from a flooded floor. We respond to water damage emergencies 24-hours a day in Albemarle County.

Our team in Charlottesville has the training, equipment, and experience to restore any form of water damage “Like it never even happened.” Our technicians are trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Although every water loss is different, we follow the same comprehensive process:

Step 1 - Emergency Contact

Step 2 - Inspection and Water Damage Assessment

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property. This helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. Our professionals are trained to provide sanitizing treatments, remove odors, and deodorize your property.

Step 6 - Restoration

Restoration may involve minor repairs or major repairs, such as the reconstruction of various areas or rooms in a home or business.

Call Us!

When you need water damage restoration services for your Charlottesville home or business, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

More Five-Star Reviews From Happy Customers in Charlottesville?

4/25/2022 (Permalink)

A person gives a five-star review on a smartphone. We are trusted leaders in cleanup and restoration services in Albemarle County.

Our team in Charlottesville strives for high customer satisfaction ratings in all that we do. Here are some recent Google reviews from some of our happy customers:

“I cannot say enough good things about my experience with SERVPRO. Having your home damaged is a nightmare, but the folks at SERVPRO provided so much comfort in knowing we could trust them with our home. From our first call to the last, they communicated with us along every step of the process and explained in detail why they were doing each thing. All of the employees I interacted with were professional and respectful. They also worked efficiently and were finished much sooner than I anticipated. I would only ever use SERVPRO again in the future and cannot recommend them highly enough.” Michelle Thomas

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Lemile Wallace’s SERVPRO team was excellent. They came quickly on a Sunday night and immediately set about drying out our we house. He explained everything and offered reassurance. I would use them again...if needed.” Larry Brannon

Service: Water damage-related cleanup & repair

Positive: Professionalism, Quality, Responsiveness

Call Us Today!

You never know when you’ll need emergency restoration services for your Charlottesville home or business, but when you do, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Storm-Damaged Roof in North Garden?

4/13/2022 (Permalink)

An asphalt roof is damaged and missing shingles from a recent storm. We respond to storm damage emergencies 24-hours a day in Albemarle County.

Our team in Charlottesville restores storm damage throughout the year in North Garden. Albemarle County is subjected to all kinds of inclement weather each year. Severe storms can compromise your roof, siding, windows, and doors, and it is important to mitigate any storm damage before it becomes a more serious and costly repair. Here are some ways to determine if your roof has damage:

Symptoms of roof damage may include:

  • Missing or damaged flashing
  • Missing or damaged shingles
  • Curling edges on your shingles
  • Damaged vents or pipe boots
  • Cracked or crumbling chimney
  • Sagging spots or pooling water
  • Hail damage (missing shingle granules)

Any of the above types of damage will lead to leaks and water damage, so making repairs before the problem gets bigger is highly recommended. If you have a drone, you can fly it over your roof to inspect for damage without having to get up on a ladder.

Call Us!

Our team in Charlottesville has the equipment, training, and experience to restore roofs and other types of storm damage quickly and efficiently. We can help you with the insurance process and paperwork, too! When your North Garden home or commercial business has storm damage, we are Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Can I Do While Waiting For Help to Arrive to Restore Fire Damage in My Charlottesville Home?

4/5/2022 (Permalink)

Smoke rises above a house on fire. We are trained and certified to clean and restore hoarding scenes in Albemarle County.

Our team in Charlottesville restores fire damage throughout the year in Albemarle County. Here are some tips from our website on things you can do and should not do while waiting for help to arrive:

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets
  • Keep hands clean so as not to further soil upholstery, walls, and woodwork
  • Place clean towels or old linens on rugs, upholstery, and carpet traffic areas
  • If electricity is off, empty freezer and refrigerator and prop doors open
  • Clean and protect chrome with light coating of petroleum jelly or oil
  • Wash houseplants on both sides of leaves
  • Change HVAC filter
  • Tape double layers of cheesecloth over air registers

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Call Us Today!

When you need help restoring fire damage in your Charlottesville home or commercial business, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Hoarding Fire in Earlysville?

3/29/2022 (Permalink)

A Firefighter is trying to locate a person inside a burning home. We are trained and certified to clean and restore hoarding scenes in Albemarle County.

Our technicians in Charlottesville are certified to clean and restore dangerous hoarding scenes in Earlysville. According to the National Fire Protection Association, hoarding presents fire danger and impacts first responders.

Why Hoarding Increases Fire Risks

  • Cooking is unsafe if flammable items are close to the stove or oven
  • Heating units may be too close to things that can burn. They might also be placed on unstable surfaces. If a heater tips over into a pile, it can cause a fire.
  • Electrical wiring may be old or worn from the weight of piles. Pests could chew on wires. Damaged wires can start fires.
  • Open flames from smoking materials or candles in a home with excess clutter are very dangerous
  • Blocked pathways and exits may hinder escape from a fire

How Hoarding Impacts First Responders

  • Hoarding puts first responders in harm’s way
  • Firefighters cannot move swiftly through a home filled with clutter
  • Responders can be trapped in a house when exits are blocked. They can be injured by objects falling from piles.
  • The weight of the stored items, especially if water is added to put out a fire, can lead to building collapse
  • Fighting fires is very risky in a hoarding home. It is hard to enter the home to provide medical care. The clutter impedes the search and rescue of people and pets.

Call Us Today!

When you have fire damage in your Earlysville home or commercial business, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Highly Trained and Certified Restoration Team in Charlottesville?

3/21/2022 (Permalink)

A person is studying on a laptop computer. Our team undergoes initial and continuous training in Albemarle County!

Highly Trained and Certified Team in Charlottesville

Our technicians in Charlottesville are certified by the Institute of Inspection, Cleaning and Restoration Certification, the non-profit certifying body for the cleaning and restoration industry. Our training program includes:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Certifications

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

e-Learnings

All of our staff have access to web-based training. This training is voluntary and is a program designed to be an ongoing training series for our team in Charlottesville. These training courses feature video presentations and support materials, followed by a knowledge test at the end of each module. E-learnings keep our technicians and office team current on new industry standards and best practices of the cleaning and restoration industry.

Call Us Today!

When you have a property damage emergency, our team in Charlottesville is Here to Help. ® Our highly trained restoration technicians are on-call and ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Commercial Deep Cleaning Services for Charlottesville Businesses?

3/16/2022 (Permalink)

The chrome legs of an office chair are sparkling clean. We deep clean commercial businesses in Albemarle County!

Our offices were starting to look a bit dingy and no longer smelled fresh. I didn’t realize how old and tired the office looked until I found some pictures of our opening day celebration. My friend referred me to the restoration team here in Charlottesville, and they sent a team out that cleaned our offices from top to bottom. The team worked systematically and cleaned the ceilings, walls, and floors. Then they cleaned the windows and window blinds. All of the upholstered furniture and carpets were deep cleaned and deodorized. The offices were sparkling clean and looked and smelled great by the end of the day!

Commercial Cleaning Services

  • Air Ducts and Heating, Ventilation, Air Conditioning (HVAC)
  • Biohazard and Sewage
  • Trauma and Crime Scene
  • Carpet and Upholstery
  • Drapes and Blinds
  • Ceilings, Walls, and Hard Floors
  • Odor Removal and Deodorization
  • Vandalism

We have extensive experience working in all kinds of business settings and buildings:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing and Industrial
  • Government/Military
  • Airports

Call Us Today!

If your Charlottesville business or home needs a deep cleaning, we are Here to Help. ® We’ll deep clean your workplace, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Rain-Damaged Home in Charlottesville?

3/8/2022 (Permalink)

A tree lands on the house during a storm. We restore storm damage 24-hours a day in Albemarle County.

Last month twenty-four states, from Texas to Maine, were impacted by a severe weather system. Although the Charlottesville region landed on the milder, rainy side of the storm, people did experience storm damage. SERVPRO® of Charlottesville often responds to storm damage emergencies during the winter months, and we typically arrive onsite within four hours of your call.

Here are some storm and water damage tips from our website on things you can do while waiting for help to arrive:

Safety First:

  • Stop the source of water damage; call a plumber/or wait for the storm to end
  • Turn off the electricity
  • If it is not safe to stay in the house, evacuate everyone, including pets
  • Have all your relevant documents in one safe, dry place
  • If you have homeowner’s insurance, start the claims process
  • Document everything with photos, and wear protective gear
  • If you are a tenant, reach out to your landlord or property manager

Our team can help you with the cleanup process. Our technicians have the advanced training, protective gear, equipment, and the knowledge to extract any water, rescue and salvage personal items, thoroughly dry the area, disinfect, and help remediate mold!

Call Us!

If your Charlottesville home or business has storm damage, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Blown Water Heater Disaster in Free Union?

3/1/2022 (Permalink)

A new water heater is being installed. We respond to water damage emergencies 24-hours a day in Albemarle County.

Free Union Needs to Know

Some water heater maintenance should be done by a professional. SERVPRO® of Charlottesville provides these tips for the professional care for your water heater:

Qualified Service Professionals ONLY

  • Burners should be cleaned once a year for gas and oil-fired water heaters. Have the service professional inspect flues and vents for cracks or loose connections that could leak deadly exhaust gases.
     
  • Have a qualified plumber replace your anode rod once every two to five years
     
  • The service life of a temperature and pressure (T & P) valve is usually three years. Even if a T & P valve looks fine from the outside, manufacturers recommend they be removed and visually inspected for accumulations of corrosion deposits
  • Call a qualified plumber if your water tank is leaking.
  • If the T & P valve is discharging water or steam, the ONLY safe intervention is to remove the heat source by cutting off its fuel, if you can. For an electric heater, trip the circuit breaker; for a gas heater, shut off the gas.
  • If your water heater overheats, call a qualified plumber and allow the water heater to cool naturally. Never try to relieve the pressure yourself. Never add cool water to the tank, and never try to cool it by spraying it with a hose.

Call Us Today!

If your Free Union home or business has water damage, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Biohazard Cleanup in Scottsville?

2/22/2022 (Permalink)

SERVPRO technicians clean an area exposed to a biohazard. We are trusted leaders in biohazard cleanup and restoration in Albemarle County.

Scottsville residents and businesses can rely on SERVPRO® of Charlottesville to remediate biohazards 24-hours a day. Our technicians wear OSHA-approved protective gear while safely transforming unhealthy environments back to clean workspaces.

  • Crime scene residues
  • Suicide/death accidents
  • Sewage backups
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup
  • Meth lab cleanup

Here are some tips from our website to stay safe while waiting for help to arrive:

What to Do After a Contamination

  • Stay out of affected areas
  • Call emergency service personnel if the situation is life-threatening
  • Treat allbodily fluids as if they are contaminated
  • Turn off the heating, ventilation, and air conditioning system (HVAC) if there is sewage damage

What Not to Do After a Contamination

  • Don’t leave wet fabrics in place
  • Don’t leave books, magazines, or other colored items on wet carpet or floors
  • Don’t use your vacuum to remove water
  • Don’t use television or other electrical appliances
  • Don’t turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging

Call Us Today!

If your Scottsville business or home requires biohazard cleanup and restoration services, SERVPRO® of Charlottesville has a team of highly trained technicians ready to assist you 24-hours a day, every day of the year. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Storm-Damaged Business in Charlottesville?

2/15/2022 (Permalink)

A person is shoveling snow. We are trusted leaders in storm damage restoration in Albemarle County.

SERVPRO® of Charlottesville has been restoring storm damage for Charlottesville businesses for years. Here are some safety tips from the Insurance Institute of Business and Home Safety for things companies can do after a storm:

Activate your business continuity plan

  • Ensure everyone is safe
  • Make sure guests, clients, and employees are safe 
  • Be prepared to evacuate if structural damage from snow and ice makes a building unsafe
  • Stay away from downed powerlines

Snow removal           

  • Safety first! 
    • Keep the parking lot and sidewalks surrounding the building free of snow and ice. Shovel after each snowfall. Keep ice melt/salt on the ground to prevent slips and falls.  
    • Place non-slip mats in front of entryways to prevent slipping as employees and customers enter/exit your business property
    • Monitor your roof’s snow load to ensure it does not exceed its maximum capacity
    • Conduct an assessment of the snow and ice equivalent 
    • If you have excessive snow or ice dams, have your snow removal team safely remove the snow and ice dams  
    • Watch for signs of snow load damage, such as creaking sounds, a sagging roof, cracks in the ceiling or walls, water stains, and doors or windows that no longer open and close correctly
    • In case of a power outage, use your generator

Call Us Today!

When your Charlottesville business or home requires storm damage restoration services, SERVPRO® of Charlottesville has a team of highly trained technicians ready to assist you. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Storm Power Outage in Charlottesville?

2/8/2022 (Permalink)

Snow is falling outside a window. We restore storm damage 24-hours a day in Albemarle County.

If a storm occurs and your power goes out, it may take emergency response teams some time to reach you. SERVPRO® of Charlottesville offers these power outage safety tips from the American Red Cross:

  • Create a support network. Identify people who can help you stay at home or evacuate during an extended power outage.
  • Stay connected and alert. Have communication devices that work without home power, including a crank or battery radio, a non-cordless home phone, chargers/batteries for your cell phones and your computers.
  • Store non-perishable food and water supplies for at least two weeks. Plan to use coolers and ice to extend food refrigeration and keep a thermometer in the fridge, freezer, or cooler to monitor the food temperature.
  • Know and plan for your personal and medical electrical needs. Discuss a plan with your primary care or medical device providers for your medical needs.
  • Plan for heating or cooling your home. If the weather is very hot or very cold, plan to go to a location with air conditioning or with heat. Never use a generator, outdoor stoves, or heaters indoors.
  • Install smoke alarms and carbon monoxide alarms. Install smoke alarms with battery backup on every floor, inside and outside sleeping areas.

Call Us Today!

When your Charlottesville home or business needs storm damage restoration services, SERVPRO® of Charlottesville has a team of highly trained technicians ready to assist you. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Faulty Wire Fire in Scottsville?

2/1/2022 (Permalink)

Fire is coming out of a light switch. We restore fire damage 24-hours a day in Albemarle County.

SERVPRO® of Charlottesville responds to more fire damage emergencies in Scottsville during the winter months than at any other time of the year. Here are some facts about winter fires and some safety tips from the Federal Emergency Management Agency:

  • Half of all home heating fires occur in December, January, and February
  • One in every seven home fires and one in every five home deaths involves heating equipment
  • Plug only one heat-producing appliance (like a space heater) into an electrical outlet at a time
  • Keep anything that can burn at least three feet from any heat source like fireplaces, wood stoves, radiators, or space heaters
  • Keep portable generators outside, away from windows, and as far away from your home as possible
  • Install and test carbon monoxide alarms at least once a month
  • Have a qualified professional clean and inspect your chimney and vents every year
  • Store cooled ashes in a tightly covered metal container, and keep it outside at least ten feet from your home and any nearby buildings
  • For more information on how to prevent winter fires, visit usfa.fema.gov/winter and www.nfpa.org/winter

Call Us Today!

When your Scottsville home or business needs fire damage restoration services, SERVPRO® of Charlottesville has a team of highly trained technicians ready to assist you. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Mold Removal Services in North Garden?

1/25/2022 (Permalink)

A closeup of mold spores. We remediate mold damage in Albemarle County.

SERVPRO® of Charlottesville is a trusted leader in mold mitigation and remediation in North Garden. In many cases, mold is a symptom of water damage. We will locate the source of the excess moisture and eliminate this problem to discourage the mold from returning after the remediation process is complete. Here is a recent Google review from a customer who used our services to mitigate their mold problem:

Positive: Professionalism, Punctuality, Quality, Responsiveness

SERVPRO was courteous, professional, and responsive from day one! The services provided required their crew to be onsite in my home every day for about a week. They contacted me each day before arriving and were punctual each time. The team always communicated with me about what needed to be done that day and through each step of the process. They provided me with required pictures for the insurance company and were always there to answer whatever questions my insurance company or I had throughout. Would definitely use them again and recommend!”

Dawn Ritterband

Services: Mold Removal, Mold Inspection, Water damage cleanup

Call Us Today!

When you discover mold damage in your North Garden home or commercial business, SERVPRO® of Charlottesville is has a team of highly trained technicians ready to assist you. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Generator Safety Tips for Charlottesville?

1/19/2022 (Permalink)

A generator is running during a snowstorm. We respond to fire damage emergencies 24-hours a day in Albemarle County.

Winter is here in Charlottesville, and severe storms can cause property damage at any time, and sometimes alternate power methods are required.  SERVPRO® of Charlottesville wants everyone to be safe and warm this winter and offers these tips from the National Centers for Disease Control and Prevention:

Use generators and other appliances safely.
  • Generators should be located at least 20 feet from any window, door, or vent and in a space where rain and snow will not reach them
  • Protect yourself from carbon monoxide (CO) poisoning by installing a battery-operated CO detector
  • Never use generators, gas or charcoal grills, camp stoves, or similar devices inside your home, in basements, in garages, or near windows. The fumes are deadly.
  • Plug in appliances to the generator using individual heavy-duty, outdoor-rated extension cords
  • Do not use the generator or appliances if they are wet
  • Do not store gasoline indoors where the fumes could ignite
Conserve heat.
  • Some gas-fueled heaters, such as vent-less gas fireplaces, require some ventilation. Otherwise, if you don’t need extra ventilation, keep as much heat as possible inside your home.
  • Avoid unnecessarily opening doors or windows
  • Close off unneeded rooms
  • Stuff towels or rags in cracks under doors
  • Close draperies or cover windows with blankets at night

Call Us Today!

When you have a storm damage emergency in your Charlottesville home or commercial business, SERVPRO® of Charlottesville is has a team of highly trained technicians ready to assist you day and night. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Kitchen Fire in North Garden?

1/11/2022 (Permalink)

An unattended pot sits on a lit burner on a stove in a kitchen. We restore fire damage 24-hours a day in Albemarle County.

According to a National Fire Protection Association report, unattended cooking was the leading cause of cooking fires and casualties. Clothing was the item first ignited in less than 1 percent of these fires, but clothing ignitions led to 8 percent of the home cooking fire deaths. SERVPRO® of Charlottesville technicians have the training, experience, and equipment required to clean and restore fire damage quickly and efficiently. North Garden residents can count on us to be with you every step of the way until the job is complete.

Although every fire loss is unique, we use the same process to restore fire damage as follows:

  • Step 1: Emergency Contact
  • Step 2: Inspection and Fire Damage Assessment
  • Step 3: Immediate Board-Up and Roof-Tarp Service
  • Step 4: Water Removal and Drying (if water damage is present)
  • Step 5: Removal of Smoke and Soot from All Surfaces
  • Step 6: Cleaning and Sanitizing
  • Step 7: Restoration

Our technicians are trained and certified by the Institute of Inspection Cleaning and Restoration Certification.

  • Fire and Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery and Fabric Cleaning Technician
  • Water Damage Restoration Technician

Call Us Today!

When you have a fire damage emergency in your North Garden home or commercial business, SERVPRO® of Charlottesville is has a team of highly trained technicians ready to assist you day and night. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Flooded Home in Charlottesville?

1/5/2022 (Permalink)

A picture of a room with a water-damaged ceiling is shown. We restore water damage 24-hours a day in Albemarle County.

At SERVPRO® of Charlottesville, we aim for five-star reviews in all that we do. Our high customer satisfaction ratings are the key to our continued success. Here are some recent Google reviews from happy water damage customers:

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Water damage cleanup

“SERVPRO was amazing! They helped clean up our flood! Lemuel was particularly wonderful to work with— he was kind, professional, and punctual. I highly recommend!!” Jennifer Sherwood

Positive: Professionalism, Punctuality, Quality, Responsiveness

Services: Water damage cleanup, Mold Removal, Mold inspection

“SERVPRO was courteous, professional, and responsive from day one! The services provided required their crew to be onsite in my home every day for about a week. They contacted me each day before arriving and were punctual each time. The team always communicated with me about what needed to be done that day and through each step of the process. They provided me with required pictures for the insurance company and were always there to answer whatever questions my insurance company or I had throughout. Would definitely use them again and recommend them!” Dawn Ritterband

Call Us Today!

When you have a water damage emergency, SERVPRO® of Charlottesville is Here to Help. ® We have the equipment, training, and experience to restore water damage in your Charlottesville home or commercial business, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Mold Damage in Earlysville Business?

12/28/2021 (Permalink)

Mold is growing by a window. We restore mold damage 24-hours a day in Albemarle County.

After the last rain, I noticed a musty smell in our offices in Earlysville. Then I saw mold growing by the window. Our office manager called SERVPRO® of Charlottesville. The SERVPRO team arrived quickly and inspected the damage. They determined that water intrusion coming in through the top of the exterior window frame was the cause of the excess moisture that caused the mold growth. They repaired the leaking window frame, and they were able to contain and remove the mold damage in that small area. Now our offices are mold-free and smell great!

Here is some information from our website about mold:

  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Mold is present almost everywhere, indoors and outdoors
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or Air conditioning and heating systems or even hitch a ride indoors on your clothing
  • Mold spores thrive on moisture
  • Mold spores can quickly grow into colonies when exposed to water
  • Mold colonies may produce health effects
  • Before mold remediation can begin, any sources of water or moisture must be addressed; otherwise, the mold may return

Call Us!

SERVPRO® of Charlottesville’s technicians have the equipment, training, and experience to remediate mold damage in Earlysville, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Rain Damage in Ivy?

12/20/2021 (Permalink)

Rain can be seen falling outside a window. We restore storm damage 24-hours a day in Albemarle County.

I had no idea my roof had any damage until it caved in one night. What a surprise! Evidently, stormwater was leaking into the attic and saturating the drywall in the ceiling. My living room looked like a bomb had exploded in it. There was soggy drywall and saturated insulation and stinky water everywhere. Yuck! My neighbor told me to call SERVPRO® of Charlottesville and that they have been restoring storm damage for residents and business owners in Albemarle County for years.

The team arrived quickly and tarped up the roof to prevent more water from coming in. They removed the debris from the room and extracted the water, and set up air movers and blowers to remove the excess water from the area. They monitored and documented the drying process and supervised the roof, attic, and ceiling repairs. The room was cleaned, sanitized, and deodorized. Now you would never know I had storm damage!

Call Us Today!

December brings a mixture of snow and rain to the region, and Ivy residents can rely on us to respond to storm damage emergencies any time of the day or night. When Ivy residents and businesses need storm damage restoration services, we are Here to Help. ® SERVPRO® of Charlottesville’s technicians have the equipment, training, and experience to restore storm damage, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Holiday Light Fire in Charlottesville?

12/14/2021 (Permalink)

A building with columns and a cupola are decorated with holiday lights. We restore fire damage 24-hours a day in Albemarle County.

SERVPRO® of Charlottesville has been restoring fire damage for residents and business owners in Albemarle County for many years. More home fires happen around the winter holiday season than at any other time of the year. With this in mind, we want everyone to have a safe holiday season and offer these safety tips from the National Fire Protection Association:

Holiday Decorating Safety Tips

  • Be careful with holiday decorations. Choose decorations that are flame resistant or flame retardant.
  • Keep lit candles away from decorations and other things that can burn
  • Some lights are only for indoor or outdoor use, but not both
  • Replace any string of lights with worn or broken cords or loose bulb connections. Read the manufacturer’s instructions for the number of light strands to connect.
  • Use clips, not nails, to hang lights so the cords do not get damaged
  • Keep decorations away from windows and doors
  • Blow out lit candles when you leave the room or go to bed
  • Turn off all light strings and decorations before leaving home or going to bed

Call Us!

Charlottesville residents and commercial business owners can count on us to respond quickly when there is a fire damage emergency. SERVPRO® of Charlottesville’s technicians are on-call to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Basement Flooding in Free Union?

12/7/2021 (Permalink)

A wet wall with cracking paint is shown. We restore water damage 24-hours a day in Albemarle County.

SERVPRO® of Charlottesville has been restoring water damage for the residents of Free Union for many years. Basement flooding and seepage are common forms of water damage that we restore. We have the equipment, training, and experience to clean and restore water-damaged basements and their contents. Here are some tips from the Insurance Information Institute for protecting your possessions from basement flooding:

  • Store your off-season and other bulk belongings in waterproof bins. This is especially important in areas where there are plumbing pipes or areas prone to dampness, such as basements and attics.
  • Never store valuables or memorabilia where there is a risk of destruction from water. Water and dampness also bring with it the threat of mold damage.
  • Keep belongings stored on shelving off the floor in basements.In case of water seepage or sewer backup, they’re less likely to get damaged.
  • Keep an up-to-date home inventory. Having a comprehensive list of your possessions will save time, trouble, and stress in case of loss from water damage.

Call Us!

Free Union residents and business owners can count on us to respond quickly when your basement floods your home or business. SERVPRO® of Charlottesville’s technicians are on-call to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Hidden Water Damage in Earlysville?

11/29/2021 (Permalink)

A person is using an infrared camera. We identify and restore water damage in Albemarle County.

I noticed that my water bill seemed higher than usual for my Earlysville home. I read on the Environmental Protection Agency’s website about determining if I had a hidden water leak. This is what the EPA website told me to do:

  • A good method to check for leaks is to examine your winter water use. It’s likely that a family of four has a serious leak problem if its winter water use exceeds 12,000 gallons per month.
  • Check your water meter before and after a two-hour period when no water is being used. If the meter does not read exactly the same, you probably have a leak.

Sure enough, I had a water leak, but I couldn’t tell where it was. I called SERVPRO® of Charlottesville, and they sent out a team of technicians that used an infrared camera to locate the source of the hidden water damage inside my wall. They removed the drywall, repaired the leaking gasket, dried the area, replaced the drywall, and repainted. Now you would never know I had a hidden water leak in my home!

Call Us Today!

When you suspect that your Earlysville home or commercial business has a hidden water leak or other water damage, SERVPRO® of Charlottesville’s technicians are ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Chemical Spill in Charlottesville?

11/22/2021 (Permalink)

A tank of sulphuric acid is leaking. We clean and restore chemical spills in Albemarle County.

I noticed that the sulphuric acid tank was leaking at our fertilizer plant when I came back to work on Monday. The foreman was out, and we needed to act quickly to clean up the spill. We called SERVPRO® of Charlottesville, and they sent out a team of technicians that morning. Their technicians are trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) to clean and restore dangerous chemical spills. The team worked quickly and methodically through the area and had the spill contained in a few hours.

Equipment breaks down, and accidents can happen at any time. You never know when you might need our help to restore a chemical or biohazard spill, but when you do, we are Here to Help. ®

Here are some tips from our website of things you can do and should not do while waiting for help to arrive:

  • Stay out of affected areas
  • Don’t touch, disturb, or direct fans on the contamination. This will release spores, viruses and spread the contaminants.
  • Call SERVPRO of Charlottesville in situations where biological, chemical or viral contaminants are found

Call Us Today!

When your Charlottesville commercial business or home needs help with a chemical spill, SERVPRO® of Charlottesville’s technicians are ready to assist you 24-hours a day. We’ll clean and restore the damage, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Contents Restoration Services for Charlottesville Businesses?

11/11/2021 (Permalink)

Moving boxes sit on a dolly. We are trusted leaders in commercial damage restoration in Albemarle County.

When fire damages your business, our goal is to get your business operational again as soon as possible. SERVPRO® of Charlottesville offers a full range of contents restoration services to restore fire-damaged items. Water damage is often collateral damage left from the firefighting efforts and indoor sprinkler systems. Our technicians are trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). They have the advanced training, equipment, and experience to restore damaged items, including documents and photographs.

Document / Photograph Drying

When valuable documents and photographs are damaged by fire or water, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO of Charlottesville can save a great deal and help minimize additional damage. 

Here are the types of restoration techniques we may use depending on the type of documents and the level of fire, smoke, or soot damage they have:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Call Us Today!

When your Charlottesville commercial business or home needs document and photograph drying services, SERVPRO® of Charlottesville’s technicians are ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Smoke Odor and Fire Damage in Keswick Home?

11/10/2021 (Permalink)

SERVPRO of Charlottesville technicians are loading equipment in response to a fire damage restoration call. We are trusted leaders in fire damage restoration in Albemarle County.

SERVPRO® of Charlottesville invests in equipment and technology to improve the efficiency of our services. Our Keswick customers benefit from the equipment we use to remove smoke odor, including:

Air Scrubber or Filter

Heating, ventilation, air conditioning system (HVAC) air scrubber or a high-efficiency particulate air filter (HEPA) air purifier is useful for capturing larger smoke molecules. There will still be some residual odor from smaller molecules or surface residues.

Ozone Generator

An ozone generator is a fast and highly effective smoke odor restoration method. These machines emit ozone, which follows the same paths through the air as smoke and oxidizes any residual traces in the air or on surfaces.

Thermal Fogging

Thermal fogging is an intensive treatment involving fogging machines. After residents evacuate, smoke cleaning professionals fill a structure with petroleum distillates that neutralize odors and ventilate the area.

Hydroxyl Generator

A hydroxyl generator is a slower and gentler alternative to ozone. These machines rely on ultraviolet light to generate hydroxyl radicals that eliminate smoke odors. It will take about three to five days of continuous operation to achieve the same results as a single ozone treatment.

Vapor Modification

Vapor modification is another odor elimination method that relies on aromatic compounds and a blower or fan to neutralize smoke odor.

Call Us Today!

When your Keswick home or business needs fire damage restoration services, SERVPRO® of Charlottesville’s technicians are ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Basement Water Problem in Charlottesville?

11/3/2021 (Permalink)

Water is seeping through a wall in a basement. We are trusted leaders in water damage restoration in Albemarle County.

If you haven’t already, now is an excellent time to check out your basement and make sure water can’t enter the structure from an outside source. SERVPRO® of Charlottesville offers these tips from the Insurance Information Institute on preventing basement seepage:

Prevent basement water seepage

  • Reseal your basement. Water in the basement is often caused by cracks in building foundations or floor slabs. If you notice water seepage after heavy rain when you’ve never had a problem, it may mean that your once-waterproof cement floors and basement walls have deteriorated. Painting vulnerable areas with water sealant can prevent seepage.
  • Make sure water drains away from the building. Seepage is exacerbated by soil that has settled in a way to make water flow toward the building. After a storm, and especially if the ground is already saturated, rainwater that flows towards the building goes down the outside of the foundation wall potentially through any cracks.
  • Install a backwater valve. Though less common than other causes of basement water, sewer backups are messy. Learn more about your sewer responsibilities and install and maintain a backwater valve, which allows sewage to go out, but not come back in.

Call Us Today!

When your basement floods or you have another form of water damage, SERVPRO® of Charlottesville’s technicians are ready to assist you at any time of the day or night. We’ll restore your water damage in Charlottesville, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Halloween Party Fire in Free Union?

10/25/2021 (Permalink)

A Halloween party celebration is happening. We respond to fire damage emergencies 24-hours a day in Albemarle County.

According to the National Fire Protection Association (NFPA), Halloween decorations are the first thing to ignite in more than 800 reported home fires each year, and candles are responsible for starting over one-third of the fires. SERVPRO® of Charlottesville responds to fire damage emergencies each year during Halloween and offer these Halloween fire safety tips to keep Free Union party-goers safe:

  • When choosing a costume, stay away from long trailing fabric
  • Dried flowers, cornstalks, and crepe paper catch fire easily
  • Keep all decorations away from open flames and other heat sources like light bulbs and heaters
  • If you use a real candle, use extreme caution
  • Make sure children are watched at all times when candles are lit
  • When lighting candles inside jack-o-lanterns, use long, fireplace-style matches or a utility lighter
  • Be sure to place lit pumpkins well away from anything that can burn and far enough out of the way of trick-or-treaters, doorsteps, walkways, and yards
  • Remember to keep exits clear of decorations, so nothing blocks escape routes
  • Tell children to stay away from open flames, including jack-o-lanterns with candles in them
  • Be sure children know how to stop, drop and roll if their clothing catches fire. (Have them practice, stopping immediately, dropping to the ground, covering their face with hands, and rolling over and over to put the flames out.)

 Call Us Today!

SERVPRO® of Charlottesville’s technicians are on-call 24-hours a day. Call us today at 434-977-5850. We’ll restore your fire damage in Free Union, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Commercial Restoration Services in Charlottesville?

10/18/2021 (Permalink)

A column on the façade of the University of Virginia, Charlottesville is shown. We provide a wide range of commercial services in Albemarle County.

When your commercial business suffers property damage of any kind, SERVPRO® of Charlottesville is Here to Help. ® We are committed to providing the highest level of service and support and will work to get your business operational again quickly. No matter what kind of damage you face, we have the equipment, training, and experience to mitigate and restore the damage, “Like it never even happened.”

We work on all kinds of buildings, including:

  • Universities and Schools
  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing and Industrial
  • Government/Military

Commercial Services

  • Certified: SERVPRO Cleaned
  • Commercial Restoration
  • Commercial Water Restoration
  • Commercial Fire Restoration
  • Commercial Mold Remediation
  • Commercial Storm and Major Events
  • Disaster Recovery Team
  • Commercial Cleaning
  • Building Services

Highly Trained Team

Our dedicated, hand-picked team is highly trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industry. We have the training and experience to mitigate and restore any commercial loss to preloss condition.

Call Us!

SERVPRO® of Charlottesville’s technicians are on-call 24-hours a day and typically arrive onsite within four hours of your call. Call us today at 434-977-5850. We’ll restore your commercial property damage in Charlottesville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Fire Contained in Scottsville?

10/11/2021 (Permalink)

A person is holding a portable fire extinguisher. We are trusted leaders in fire damage restoration in Albemarle County.

SERVPRO® of Charlottesville responds to more fire damage emergencies during the holiday season than any other time of the year. Here are some fire extinguisher safety tips from the National Fire Protection Association:

Use a portable fire extinguisher when the fire is confined to a small area, such as a wastebasket, and is not growing; everyone has exited the building; the fire department has been called or is being called, and the room is not filled with smoke.

  • To operate a fire extinguisher, remember the word PASS:
  • Pull the pin. Hold the extinguisher with the nozzle pointing away from you, and release the locking mechanism

o   Aim low. Point the extinguisher at the base of the fire

o   Squeeze the lever slowly and evenly

o   Sweep the nozzle from side-to-side

  • For the home, select a multi-purpose extinguisher (can be used on all types of home fires) that is large enough to put out a small fire but not so heavy as to be difficult to handle
  • Choose a fire extinguisher that carries the label of an independent testing laboratory
  • Read the instructions that come with the fire extinguisher and become familiar with its parts and operation before a fire breaks out

Call Us Today!

SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day and typically arrive onsite within four hours of your call. Call us today at 434-977-5850. We’ll restore your fire damage in Scottsville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Water-damaged Belongings in Charlottesville?

10/4/2021 (Permalink)

Water-damaged documents are shown. We respond to water damage emergencies 24-hours a day in Albemarle County.

SERVPRO® of Charlottesville responds to water damage emergencies throughout the year. Water damage never happens at a convenient time, and fast action is required to minimize the potential for more extensive damage. Here is a water damage timeline from our website that defines the damage water will do in minutes and up to one week.

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

       Hours 1 - 24:

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

       48 Hours to 1 Week:

  • Mold and mildew may grow and spread
  • Doors, windows, and studs swell and warp
  • Metal begins to rust and corrode
  • Furniture warps and shows signs of mold
  • Paint begins to blister
  • Wood flooring swells and warps
  • Serious biohazard contamination is possible

Call Us!

 SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll restore your water damage in Charlottesville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Water Damage at Charlottesville-Albemarle Airport?

9/28/2021 (Permalink)

Industrial-grade air blowers are installed in a water-damaged area of the Charlottesville- Albemarle Airport. We mitigate and restore water damage 24-hours a day in Albemarle County.

SERVPRO® of Charlottesville responds to commercial water damage emergencies throughout the year. Our warehouse is located very close to the Charlottesville-Albemarle Airport, so when we got the call that there was water leaking inside a section of the airport, we arrived quickly and immediately began the mitigation and restoration process. We used industrial-grade water extraction equipment to quickly remove the water from the floors and carpeted areas and installed powerful air movers and blowers to dry the area. We monitored and documented the drying process to ensure the area was returned to normal moisture levels.

We have experience working in all kinds and sizes of buildings and workplaces, including:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing and Industrial
  • Government/Military

Call Us!

You never know when water damage will happen, but when it does, it is important to act quickly to avoid more time-consuming and costly repairs. When your business or home needs emergency water damage restoration services, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll restore your water damage in Charlottesville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Wind-damaged Garage Door in Charlottesville?

9/21/2021 (Permalink)

A garage door is shown on a house in a residential area. We mitigate and restore storm damage in Albemarle County.

Hurricane Damage in Charlottesville?

Although Charlottesville is in a very low-risk hurricane zone, there have been 30 hurricanes recorded in Charlottesville since 1930. The most recent was Hurricane Hanna in 2008.  SERVPRO® of Charlottesville responds to storm damage emergencies throughout the year. One way to make your home less vulnerable to wind damage is to reinforce your garage door, making it less vulnerable to high winds.

Garage Doors and High Winds

  • Install doors rated for the wind speeds in your region
  • If building a new home in a hurricane-prone area, consider installing horizontally braced, single-wide garage doors instead of double-wide doors
  • For existing homes, check with your garage door manufacturer for the availability of retrofit bracing kits
  • Be aware that your garage door panels, especially if double-wide, may require both horizontal and vertical bracing to ensure stability
  • You can also protect your garage door with a shutter or screen rated for wind pressure and debris impact

Call Us Today!

When your Charlottesville home or commercial business needs storm damage restoration services, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll clean and restore your storm damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Fire and Smoke Damage in North Garden?

9/13/2021 (Permalink)

Firefighters are shown putting out a fire. We restore fire damage in Albemarle County.

I was out of town when the call came that my North Garden house was on fire. Fortunately, we ordered two fire districts and they both came to our rescue and were able to extinguish the fire quickly. I came home to what looked like a war zone, but fortunately, the fire was contained to the roof, so the damage looked more extensive than it was.

The insurance adjuster told me to call SERVPRO® of Charlottesville. I spoke with the franchise owner, Jackson Lindsay, and immediately felt confident that I had made the right call. He explained the process and arrived with a team quickly. While Jackson inspected and assessed the damage, his team went to work tarping up the roof and boarding up the windows that were broken during the fire.

This is the restoration process the SERVPRO team used to clean and restore my home to preloss condition:

  1. Emergency Contact
  2. Inspection and Fire Damage Assessment
  3. Immediate Board-Up and Roof Tarp Service (if needed)
  4. Water Removal and Drying (if water damage is present)
  5. Removal of Smoke and Soot from All Surfaces
  6. Cleaning and Repair
  7. Restoration

Call Us Today!

When your North Garden home or commercial business needs fire restoration services, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll clean and restore your fire damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Water-damaged Family Photos in Earlysville?

9/6/2021 (Permalink)

Old black and white pictures are shown. We are leaders in water damage restoration in Albemarle County.

When water flooded our Earlysville home I was devastated. Our hot water heater failed and flooded the whole house. My neighbor told me to call SERVPRO® of Charlottesville, and it was the best call I ever made. They sent a team out right away, and they immediately began extracting the water from the floors and carpeting. They set up powerful air movers and blowers and monitored and documented the drying process to ensure the house was restored to normal moisture levels. They even replaced the water heater.

Unfortunately, many of my family photos and documents were damaged by the water. I thought I would have to throw them out, but I found out that the SERVPRO technicians also restored valuable documents, including photographs, damaged by water. They told me that extreme caution should be taken to help ensure the water damage does not destroy the document. Although some of my documents and photographs could not be restored to pre-water damage condition, the SERVPRO of Charlottesville team was able to save many and help to minimize more damage. 

Photograph and Document Drying Services

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Call Us Today!

When your Earlysville home or commercial business needs contents restoration services, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll clean and restore your water damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Fire-damaged Belongings in Charlottesville?

8/30/2021 (Permalink)

SERVPRO of Charlottesville fire restoration technicians are busy cleaning fire residue from household items damaged by smoke We are leaders in fire damage restoration in Albemarle County.

SERVPRO® of Charlottesville has been restoring fire-damaged properties in Charlottesville and other parts of Albemarle county for years. Our technicians are trained to perform a full range of contents restoration services to restore fire-damaged belongings to preloss condition quickly and efficiently. We pretest every item before cleaning to determine the type of fire residue and the best cleaning method to use for each item.

Contents Restoration Cleaning Methods

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned
  • Abrasive Cleaning - Involves agitation of the surface being cleaned
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product

Call Us Today!

When your Charlottesville home or commercial business needs fire restoration services, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day, every day of the year, and we can typically be onsite within four hours of your call. Call us today at 434-977-5850. We’ll clean and restore your fire-damaged items, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Mold Infestation in Charlottesville Business?

8/23/2021 (Permalink)

A view of a rainy day is shown through the store front window of a bakery. We are leaders in commercial property restoration in Albemarle County.

The rain was relentless, and when I came back to work and opened up the shop, I smelled a musty smell. Then I noticed water on the floor and around my window. Then I saw the mold. I called SERVPRO® of Charlottesville, and I’m glad I did. They arrived quickly and immediately began the mold mitigation and remediation process. First, they located and repaired the water leak. Then they began the mitigation and remediation process. Now my shop smells and looks great, and you would never know there had been a mold problem!

Here are some tips on what to do and what NOT to do if you see mold:

What to Do:

  • Stay out of affected areas
  • Turn off the heating, ventilation, and air conditioning (HVAC) system and fans
  • Contact SERVPRO of Charlottesville for mold remediation services

What Not to Do:

  • Don’t touch or disturb the mold
  • Don’t blow air across any surfaces with visible or suspected mold growth
  • Don’t attempt to dry the area yourself
  • Don’t spray bleach or other disinfectants on the mold

Call Us Today!

You never know when your Charlottesville business or home may need commercial mold mitigation and remediation services, but when you do, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day, 365 days a year. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Storm Water Intrusion in Free Union?

8/18/2021 (Permalink)

An Albemarle County home with water damage is shown. We are trusted leaders in storm damage mitigation in Albemarle County.

SERVPRO® of Charlottesville responds to storm damage emergencies throughout the year in Free Union. When we arrive, we will inspect and assess the damage and immediately begin the cleanup and restoration process. Here are some tips from the Insurance Information Institute on things you can do to prevent stormwater intrusion into your home or business:

Exterior Inspection and Repair

Stormwater can be prevented from entering a structure’s exterior through routine inspection and maintenance and making repairs as needed.

  • Caulk and seal windows
  • Inspect the roof for missing and aging shingles
  • Check rain gutters and drainage systems and remove any debris
  • Check downspouts and clear any clogs and make sure they are draining away from the structure
  • Check sprinkler systems and make sure the sprinklers are not spraying water onto the structure and that water is not pooling around the structure’s foundation
  • Make sure water drains away from the building. Water is invasive and will find its way into a structure easily when water is allowed to pool around the foundation. After a storm, or when the ground is already saturated by rainwater, the water may enter into the foundation wall through any cracks.

Call Us!

When your Free Union home or business needs storm damage restoration services, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day every day of the week and usually arrive on-site within four hours of your call. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Smoke Alarm Safety Tips for Barboursville?

8/11/2021 (Permalink)

A smoke alarm is being tested. We respond to fire damage emergencies 24-hours a day in Albemarle County.

According to the National Fire Protection Association (NFPA), smoke alarms play an important role in reducing fire deaths and injuries. SERVPRO® of Charlottesville responds to fire damage emergencies throughout the year in Barboursville, and offer these smoke alarm safety tips from the NFPA:

Here's what you need to know!
  • A closed-door may slow the spread of smoke, heat, and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home. 
  • Smoke alarms should be interconnected. When one sounds, they all sound. 
  • Large homes may need extra smoke alarms
  • Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working.
  • Today’s smoke alarms will be more technologically advanced to respond to a multitude of fire conditions yet mitigate false alarms
  • When a smoke alarm sounds, get outside and stay outside
  • Replace all smoke alarms in your home every ten years

Call Us!

When your Barboursville home or commercial business needs fire damage restoration servicesSERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day every day of the week and usually arrive on-site within four hours of your call. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Water Intrusion Prevention for Charlottesville?

8/3/2021 (Permalink)

A rain gutter system is shown on a home. We are trusted leaders in water restoration services in Albemarle County.

On average, Charlottesville gets about 16.5 days of rain in August each year. Rain gutters can be instrumental in preventing water intrusion when working correctly as they can help prevent water intrusion and water damage to your home. SERVPRO® of Charlottesville offers these tips from American home improvement expert Bob Villa on how to determine if your rain gutters are damaged:

Inspect your rain gutters for visible signs of cracking 

  • Use some binoculars to inspect for smaller cracks
  • If you see extensive cracking; replacement is required

Inspect gutter seams

  • Look for damage where two horizontal sections meet

Inspect your home’s paint job

  • If there is evidence of paint peeling, it may point to rain gutter failure
  • Check the section of the rain gutter closest to the paint damage for leaks
  • If there are more than a couple of leaks, you may want to replace the rain gutters

Inspect your home’s exterior wood elements for rotting windowsills or door jambs

  • You may have clogged rain gutters or inadequate storm drainage

Inspect the exterior of the home for mildew damage

  • If there is moisture accumulating around or near the foundation, mildew can grow. This is a sign your rain gutters are not working properly.

Call Us!

When your Charlottesville home or commercial business needs water damage restoration servicesSERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

COVID-19 Deep Cleaning Services For Charlottesville Businesses?

7/28/2021 (Permalink)

A SERVPRO of Charlottesville technician is placing a Certified: SERVPRO Cleaned sticker on the door to a commercial property We are trusted leaders in defensive pathogen cleaning in Albemarle County.

Certified: SERVPRO Cleaned

Now that we’re getting back to business as usual,  SERVPRO® of Charlottesville wants commercial businesses and homeowners to know that we have the advanced training, experience, and equipment necessary to address biological contaminants and viruses similar to COVID-19, and we provide proactive deep cleaning for your facility or home while adhering to the highest standards.

EPA-Approved Cleaning Products and Specialized Training 

The National Centers for Disease Control and Prevention (CDC), recommends that porous and nonporous surfaces be routinely cleaned, especially high-touch surfaces such as tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, sinks, etc. We use Environmental Protection Agency (EPA) approved products and adhere to CDC and local authority guidelines.

We are ready to respond to any specialty cleaning need you may have. We use hospital-grade disinfectants recommended by the CDC to treat pathogens similar to the coronavirus.

Our technicians are certified by the Institute of Inspection, Cleaning, and Restoration Certification. We recognize the importance of keeping up-to-speed on current industry standards and new technological advances.

Call Today for a Proactive Cleaning

When your Charlottesville business requires deep cleaning services outside the scope of routine janitorial cleaning, SERVPRO® of Charlottesville is Here to Help. ® We are on-call 24 hours a day for COVID-19 cleanings in support of our local businesses. Call our experts today at 434-977-5850.

Franchises are Independently Owned and Operated.

Certified: SERVPRO® Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing, and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  

Hurricane Preparedness in Charlottesville?

7/16/2021 (Permalink)

SERVPRO of Charlottesville technicians meet before heading to a storm damage emergency. We are trusted leaders in storm damage restoration in Albemarle County.

Hurricane Season in Charlottesville?

SERVPRO® of Charlottesville responds to storm damage emergencies throughout the year. We want you and your loved ones to be safe and prepared in the event of a hurricane. Here are some tips from the Virginia Department of Emergency Management on preparing your home for a hurricane:

  • Bring loose, lightweight objects such as patio furniture, garbage cans, and bicycles inside 
  • Anchor objects that would be unsafe to bring inside (e.g., gas grills and propane tanks)
  • Trim or remove damaged trees and limbs close enough to fall on structures
  • Secure loose rain gutters and downspouts and clear any clogged areas or debris to prevent water damage to your property
  • Purchase a portable generator or install a whole-house generator for use during power outages
  • Keep alternative power sources, such as a portable generator, outside, at least 20 feet away from the house, and protected from moisture
  • Document the condition of your home prior to the storm

Call Us!

When your home or commercial business experiences a storm damage emergency, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you, and we typically arrive on-site within four hours of your call. Call us today at 434-977-5850. We’ll restore your storm damage in Charlottesville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Dryer Fire in Charlottesville?

7/12/2021 (Permalink)

A burnt dryer vent is shown. We are trusted leaders in fire damage restoration in Albemarle County.

SERVPRO® of Charlottesville responds to fire damage emergencies throughout the year. This picture shows a burnt dryer vent from one of our recent restorations. The dryer vent ignited due to excess lint buildup in the dryer vent. Even though the fire was contained in the laundry room, this small fire caused excessive smoke and soot damage exposure through the rest of the house. Here are some highlights from the National Fire Protection Association report:

  • In 2010-2014, U.S. fire departments responded to an estimated average of 15,970 home structure fires involving clothes dryers or washing machines each year.
  • These fires caused annual averages of 13 civilian deaths, 444 civilian injuries, and $238 million in direct property damage.
  • The vast majority of fires (92 percent) involved clothes dryers.
  • The leading items first ignited in dryer fires were dust, fiber, or lint (26 percent of total) and clothing (26 percent), while items first ignited in washing machine fires were part of the appliance itself, including wire or cable insulation (26 percent), appliance housing or casing (24 percent), and drive belt (11 percent).

Call Us!

When your home or commercial business experiences a fire damage emergency, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll restore your fire damage in Charlottesville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Ceiling Water Damage Repair in Wintergreen?

7/5/2021 (Permalink)

A SERVPRO of Charlottesville technician is using a moisture meter. We used advanced technology to locate water damage in Augusta and Nelson Counties!

SERVPRO® of Charlottesville responds to ceiling and other water damage emergencies in Wintergreen and offer these tips from the Insurance Information Institute for maintaining and understanding your indoor plumbing system:

Inspect appliance hoses and faucets

Make it a practice every year to check hoses leading to water heaters, dishwashers, washing machines, and refrigerator ice makers. Immediately replace any hoses that have cracks or leaks and replace them all every five to seven years.

Inspect showers and tubs

Check the seal and caulking around showers and tubs to make sure they are watertight and reseal if necessary.

When away on vacation, shut off the water supply to the washing machine 

Never leave the house while the washer or dishwasher is running.

Know the location of the main water shut-off valve in your home

Being able to locate and shut off the main water supply quickly will save stress, money, and time.

Install an emergency pressure release valve in your plumbing system

This will protect against the increased pressure caused by freezing pipes and can help prevent your pipes from bursting.

Check plumbing and heating pipes

Look closely for cracks and leaks and have any necessary repairs made immediately.

Call Us!

When your home or commercial business experiences a water damage emergency SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll restore your water damage in Wintergreen, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Five-Star Reviews from Charlottesville SERVPRO Customers?

6/21/2021 (Permalink)

Two rows of five gold stars are shown. We aim for five-star reviews from every customer we serve in Albemarle County!

High Customer Satisfaction in Charlottesville

At SERVPRO® of Charlottesville, we work hard to create the best customer experience for our valued clients. Here are some recent customer reviews:

“Justin & Lemuel (here in Charlottesville!) showed up, went to work, and busted it out in less time than I ever thought possible. They were so courteous, and they didn't even irk my elderly mom, whose place they were cleaning ---- something that I applaud! They went full-out and were also very understanding and supplied trash bags for “me” to do stuff, too. THANK YOU SO MUCH!” Moonbeam Miler

“Chris and Darrell came out to check out the damage from a leak from a pipe, which caused the floors in both bathrooms to be removed. They set up their equipment to dry out the floors and were very professional and courteous to me and my wife. They explained the procedures taking place and answered any questions we had concerning the task at hand. Would definitely contact SERVPRO in the future if the need were to arise. Thanks, guys.” Jim Boggs

Call Us Today!

When your home or commercial business experiences a property damage emergency SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll clean and restore your property damage in Charlottesville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Storm Damage in Nellysford?

6/14/2021 (Permalink)

A basement is shown flooded with storm water. We respond to storm damage emergencies 24-hours a day in Nelson County.

Flooding in Nellysford?

Flood Factor is a great resource for finding out the probability of flooding where you live. It is a free online tool created by the nonprofit First Street Foundation. It makes it easy for Americans to find their property’s risk of flooding and to understand how flood risks are changing because of a changing environment. According to Flood Factor, Nellysford and Nelson county properties have a 15 percent risk of flood exposure.

SERVPRO® of Charlottesville has been helping the Nellysford community mitigate flood damage for years, and we know that our fast response time helps to minimize the damage and cost of repairs in many cases. Here are some storm and water damage safety tips from our website:

Safety First:

  • Stop the source of water damage; call a plumber/or wait for the storm to end
  • Turn off the electricity
  • If it is not safe to stay in the house, evacuate everyone, including pets
  • Have all your relevant documents in one safe, dry place
  • If you have homeowner’s insurance, start the claims process
  • Document everything with photos, and wear protective gear
  • If you are a tenant, reach out to your landlord or property manager

Call Us Today!

When your home or business experiences flooding, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850. We’ll clean and restore your storm damage in Nellysford, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Ceiling Water Damage in Charlottesville?

6/7/2021 (Permalink)

A water-damaged ceiling is shown with the drywall removed, revealing the water- logged subfloor above. We mitigate water damage 24-hours a day in Albemarle County.

Climbing the Ceiling in Charlottesville

When I saw the water stain blooming on the ceiling, I knew I had to get help fast. My neighbor told me to call SERVPRO® of Charlottesville. They arrived quickly and used an infrared camera to detect the source of the hidden water damage, and they began the mitigation process immediately.

Once the ceiling drywall was removed, the waterlogged subfloor of the upstairs bathroom became visible. It was apparent that the bathroom plumbing upstairs had been leaking for some time. They repaired the plumbing leak and set up powerful air movers and air blowers to remove the excess moisture from the area and documented the drying process.

Once everything was completely dry, they repaired and painted the damaged ceiling. Now you would never know there had been a leak in my upstairs bathroom!

Water Damage Restoration Process

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

When your home or business has a water damage emergency of any size, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850. We’ll clean and restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Basement Flooded in Charlottesville?

6/2/2021 (Permalink)

Several SERVPRO of Charlottesville vehicles are shown responding to a water damage emergency on a rainy day. We are trusted leaders in emergency water restoration in Albemarle County.

Sump Pump Failure in Charlottesville?

When the basement of my Charlottesville home flooded, I was out of town. I came home to find that my basement sump pump had failed, and everything in my basement was sitting in six inches of water! My insurance adjuster told me to call SERVPRO® of Charlottesville. They arrived quickly and provided an assessment of the damage, and immediately began the mitigation process.

They removed all of the contents of the basement and used powerful, industrial-grade extraction equipment to quickly remove the standing water. They set up air movers and air dryers and documented the drying process. The contents of my basements were cleaned and dried, and in no time my basement looked like it always had. Here is the water restoration process they used to restore my basement:

Water Restoration Process

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

When your home or commercial business needs emergency water damage services SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850. We’ll clean and restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Office Cleaning Services in Charlottesville?

5/24/2021 (Permalink)

A technician is in the process of fogging an office to decontaminate it. We provide deep cleaning services in Albemarle County.

Office Fogging in Charlottesville?

Now more than ever, it is important to keep our workplaces and offices clean and free of contagions. This picture shows one of our restoration technicians fogging an office to decontaminate the air and surfaces. SERVPRO® of Charlottesville has been providing deep cleaning services in Charlottesville for years. We use products approved by the Environmental Protection Agency (EPA) to safely clean all surfaces including ceilings, walls, and floors.

Carpet and Upholstery Cleaning

Here are some of the cleaning methods we may use:

  • Bonnet Cleaning: A less aggressive method for short piled carpets
  • Hot Water Extraction: A deeper cleaning method for all carpet types
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry
  • Dry Cleaning: When color-fastness is an issue

Preventative Maintenance

Here are some ways preventative maintenance can prolong the life of your carpet:

  • Regular vacuuming
  • Spot removal
  • Pilating the carpet to prevent matting
  • Moving furniture to change traffic patterns
  • Using walk-off mats to limit the amount of soil tracked onto the carpet

Call Us!

Professional cleaning can help keep your office looking its best. When your Charlottesville office needs deep cleaning services, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

SERVPRO of Charlottesville is Independently Owned and Operated.

Happy Customers in Wintergreen?

5/17/2021 (Permalink)

Someone is giving a five-star review for outstanding service. We aim to provide the highest level of service to our customers in the Wintergreen area!

Our Customers are Everything!

SERVPRO® of Charlottesville has been mitigating fire, water, and mold damage for homeowners in the Wintergreen Resort area for years, and we know our fast response time helps minimize further damage and more time-consuming repairs. Here is a customer testimonial from our website:


“You guys were wonderful from start to finish. David is an excellent project manager and a very effective communicator. I really appreciated how he kept me up to date on what was happening and what was going to happen. He was also very kind about allowing me to work in the space to feel better about making sure items were managed the way I wanted them to be. He is a stellar employee. All of the other employees I worked with were great too. They were all very polite and constantly offering to help me with lifting and moving. They never showed any irritation when I was in the space with them and getting in their way! The workmanship was outstanding too. I am grateful to you all for helping us through the first part of this stressful process. I would have been overwhelmed and lost without you. You are running a top-notch business and I am grateful for it!” SERVPRO of Charlottesville customer, Brooke

Call Us!

When your Wintergreen home needs emergency restoration services, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850. We’ll restore your property damage, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated

Commercial Water Damage Services in Charlottesville?

5/11/2021 (Permalink)

A SERVPRO of Charlottesville truck is shown responding to an emergency. We respond to commercial water damage emergencies 24-hours a day in Albemarle County.

Water damage happens.

SERVPRO® of Charlottesville has been mitigating water damage for commercial businesses in the Charlottesville area for years. Here is a water damage timeline from our website describing the damage water can do over time:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

Hours 1 - 24

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

48 Hours to 1 Week

  • Mold and mildew may grow and spread
  • Doors, windows, and studs swell and warp
  • Metal begins to rust and corrode
  • Furniture warps and shows signs of mold
  • Paint begins to blister
  • Wood flooring swells and warps
  • Serious biohazard contamination is possible

More Than 1 Week

  • Restoration time and costs increase dramatically; replacing contaminated materials and structural rebuilding may be extensive
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants

Call Us Today!

When your Charlottesville commercial business has a flooding or other water damage emergency, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

SERVPRO of Charlottesville are Independently Owned and Operated

Emergency Water Damage Service in Charlottesville?

5/3/2021 (Permalink)

A flooded parking lot is shown. SERVPRO® of Charlottesville have a team of highly trained water restoration professionals on call 24-hours a day to serve Albemarle County

Wettest Month in Charlottesville?

May is the wettest month in Charlottesville, getting on average 2.15 inches of rain. At SERVPRO® of Charlottesville, we know that our fast response time can help minimize the damage water and flooding can do to your home. Here are some safety tips and some tips on what NOT to do after flooding from our website while you are waiting for help to arrive:

Safety First

  • Stop the source of water damage; call a plumber/or wait for the storm to end
  • Turn off the electricity
  • If it is not safe to stay in the house, evacuate everyone, including pets
  • Have all your relevant documents in one safe, dry place
  • If you have homeowner’s insurance, start the claims process
  • Document everything with photos, and wear protective gear
  • If you are a tenant, reach out to your landlord or property manager

What NOT To Do After Flooding

  • Don't leave wet fabrics in place
  • Hang furs and leather goods
  • Don't leave books, magazines or other colored items on wet carpet or floors
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging

Call Us!

When your Charlottesville home or commercial business has a flooding or other water damage emergency, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

SERVPRO of Charlottesville is Independently Owned and Operated

Car Cleaning Services in Charlottesville?

4/26/2021 (Permalink)

A SERVPRO professional is shown disinfecting a car. We provide a full range of decontamination services in Albemarle County.

Decontamination Services for Vehicles in Charlottesville?

Did you know that SERVPRO® of Charlottesville provides specialized cleaning and decontamination services for cars and other vehicles? Although we are better known for our fire and water emergency restoration services in Albemarle County, we are also leaders in bioremediation cleanup and restoration. We follow protocols set by the National Centers for Disease Control and Prevention (CDC) and use products approved by the Environmental Protection Agency. Our highly trained technicians are certified in Applied Microbial Remediation through the Institute for Inspection, Cleaning, and Restoration Certification, the nonprofit certifying body for the cleaning and restoration industry.

Here are the minimal guidelines for cleaning and disinfecting vehicles from the CDC:

  • Clean and disinfect commonly touched surfaces in the vehicle at the beginning and end of each shift, and after transporting passengers who are visibly sick.
  • Ensure that cleaning and disinfection procedures are followed consistently and correctly
  • Ensure adequate ventilation when chemicals are in use
  • Doors and windows should remain open when cleaning the vehicle
  • Wear disposable gloves compatible with the products being used as well as any other personal protection equipment required according to the manufacturer’s instructions.

Call Us!

When your Albemarle County vehicle, home, or commercial business needs cleaning, decontamination, and sanitization services, SERVPRO® of Charlottesville is Here to Help. ® Call us at 434-977-5850.

SERVPRO of Charlottesville is Independently Owned and Operated.

Commercial Cleaning Services in Charlottesville?

4/19/2021 (Permalink)

SERVPRO professionals are shown decontaminating a warehouse. We provide a full range of commercial cleaning services in Albemarle County.

Is your business Certified: SERVPRO Cleaned?

Did you know that SERVPRO® of Charlottesville provides commercial cleaning services that exceed the scope of a routine janitorial service?

Having a clean, contaminant-free workplace has never been more important for Charlottesville commercial businesses. The SERVPRO technicians in this picture are decontaminating a large warehouse that has been exposed to the new coronavirus, COVID-19. They will systematically go through every aisle and every shelf of this warehouse and clean and decontaminate it from top to bottom.

Certified: SERVPRO Cleaned

This is a defensive, proactive viral pathogen cleaning program designed to keep your employees and customers safer. We will come out and consult with you and tailor a program to meet your specific needs. Our programs are designed to meet a range of factors, including:

  • Type of industry
  • Business type
  • Business size
  • Size of space
  • Amount and frequency of touchpoints
  • Foot traffic
  • Congestion points

Our technicians are trained and certified in biohazard cleaning and decontamination for all surface types and adhere to the National Centers for Disease Control and Prevention standards.

Call Us Today!

When your commercial business needs cleaning services, SERVPRO® of Charlottesville has a team of highly trained technicians on-call 24-hours a day to serve you. Call us at 434-977-5850. We’ll deep clean and decontaminate your commercial business or home in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Emergency Cleaning Services in Charlottesville?

4/14/2021 (Permalink)

A SERVPRO professional is shown decontaminating an office. We provide a full range of specialty cleaning services in Albemarle County.

You never know when you might need emergency cleaning services in Charlottesville.

Although SERVPRO® of Charlottesville is better known for providing fire and water restoration services, we also offer a full range of specialty cleaning services that exceed the scope of a routine janitorial company. Our employees are required to attend initial and ongoing education to stay current with the latest technological advancements and industry best practices. Certifications include:

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Our highly trained technicians are trained and certified in microbial remediation by the Institute of Inspection, Cleaning and Restoration Certification, the nonprofit certifying body for the cleaning and restoration industry. This special designation allows us to provide decontamination services and deep clean anything from restaurant hoods to offices exposed to the new coronavirus, COVID-19.

  • Sewage backups
  • Crime scene residues
  • Suicide/death accidents
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup
  • Meth lab cleanup

Call Us Today!

When you need emergency cleaning services, SERVPRO® of Charlottesville has a team of highly trained technicians on-call 24-hours a day to serve you. Call us at 434-977-5850. We’ll clean and decontaminate your commercial business or home in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated

Catastrophic Disaster and Recovery Team in Albemarle County?

3/24/2021 (Permalink)

A stormy night sky is seen over Charlottesville, VA. We respond to storm damage emergencies 24-hours a day in Charlottesville.

Fast Response Time

When you have a storm damage emergency in Albemarle County, it’s good to know that  SERVPRO® of Charlottesville responds to storm damage emergencies 24-hours a day, every day. As soon as we arrive, we will quickly tarp up and board up any parts of the structure exposed to the elements and will inspect the property for damage and conduct a detailed assessment of the damage. We will contact your insurance adjuster and discuss all of the restoration options available so that you can make an informed decision about the repairs.

When major storms and flooding happen, we have access to SERVPRO’s Disaster Recovery Teams who specialize in catastrophic disasters and major weather events. As part of a network of over 1700 franchises nationwide, we can quickly and efficiently mobilize recovery teams anywhere in the United States. Recent mobilizations include:

  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Call Us Today!

When your Albemarle County home has a storm damage emergency of any size, SERVPRO® of Charlottesville has a team of highly trained storm restoration technicians on-call 24-hours a day to serve you. Call us at 434-977-5850. We’ll restore your storm damage, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Washing Machine Disaster in Scottsville?

3/15/2021 (Permalink)

A woman is in the process of doing laundry in her home. We respond to water damage emergencies 24-hours a day in Albemarle County!

Trouble in Scottsville

When I went to put the clothes into the dryer, I was stunned to see water covering the laundry room and basement floor. The washing machine water supply line on the back of the washer cracked and caused water to flood the area. Yikes! Fortunately, a commercial for SERVPRO had just aired on my TV, and I called SERVPRO® of Charlottesville. They asked me some questions over the phone and sent a team of restoration technicians over with the hour.

I was amazed by how quickly they assessed the damage, and before I knew it, they had moved everything out of the laundry room and began the water extraction and drying process. They also repaired the supply line on my washing machine! Here is the drying process they used:

Monitor Floor and Walls

They checked the moisture levels to monitor the drying process. 

  • Monitor Floors
  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
  • High-speed air movers create airflow across walls, accelerating the evaporation of moisture.

Call Us Today!

SERVPRO® of Charlottesville has a team of highly trained water restoration technicians on-call 24-hours a day to serve you. Call us at 434-977-5850. We’ll restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Customer Satisfaction in Charlottesville?

3/10/2021 (Permalink)

A person is drawing five stars to indicate a five-star review. Our commitment to excellence rates high with our Albemarle County customers!

We take care of our customers!

At SERVPRO® of Charlottesville, we take customer satisfaction very seriously. In everything we do, our goal is to provide the highest quality of service, to make a difficult situation less stressful, and to minimize the disruption to your home or business. Here is what our customers are saying about our work:

Customer Testimonials


“EXCELLENT and highly professional service. I was kept well informed as to what was being done and goals. Always notified in advance of when they would arrive. Very courteous. Will recommend HIGHLY to others.” Sharon, Charlottesville

“Jackson came and inspected our home thoroughly after our basement flooded. He was straight-forward and very prompt with estimates & invoices. Lemuel and his helper came to set up dehumidifiers & an air scrubber as well as do additional inspections to ensure what they had done worked. We were very pleased with the work that was completed! Very grateful for the communication with Lemuel and his hard work spent at our home. Would definitely recommend this business for anybody needing water/moisture removal!” Kayla, Charlottesville

“Everything was perfect. The tech kept me well informed during the whole process.” Richard, Kents Store, VA

Call Us Today!

SERVPRO® of Charlottesville has a team of highly trained restoration technicians on-call 24-hours a day to serve you. Call us at 434-977-5850. We’ll restore your property damage in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Motel Fire in Keswick?

3/2/2021 (Permalink)

A large neon sign flashes the word, “Motel” in red light above a motel. We mitigate commercial fire damage in Albemarle County.

Motel and Hotel Fires in the U.S.

According to the National Fire Protection Association (NFPA), one of every 14 hotels or motels reported a structure fire each year. SERVPRO® of Charlottesville responds to commercial fire damage emergencies throughout the year in Keswick and other parts of Albemarle County and knows that even a small fire contained in a room can cause serious damage. Our technicians are highly trained and certified to mitigate commercial fire damage.

  • Fire and Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

Sprinkler Systems Prevent Fires From Spreading

An NFPA publication shares details about selected motel and hotel fires and reports that many fires were contained due to sprinkler systems activating in the rooms where the fires started. For instance, in Nevada, a fire started when several 9-volt batteries inside a suitcase in a hotel room overheated and started a fire that was extinguished when the room’s single sprinkler activated. The report relates that the building, valued at $1.75 million, sustained approximately $15,000 to $20,000 in damage. Damage to its contents was estimated at $3,000, and there were no injuries.

            Call Us Today!

When your commercial building has a fire damage emergency, SERVPRO® of Charlottesville has a team of fire restoration technicians ready to respond 24-hours a day. Call us at 434-977-5850. We’ll restore your fire damage in Keswick, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Water-damaged Warehouse in Charlottesville?

2/22/2021 (Permalink)

A warehouse in Charlottesville, VA is shown with water covering the floor. We are on-call 24-hours a day to respond to water damage emergencies in Albemarle County.

Water Damage Dampening Your Spirits?

This picture shows water damage from a burst pipe in a local Charlottesville business. The offices, warehouse, and bathrooms were all inundated with one to two inches of water. We assessed the damage and brought in our high-powered water extraction equipment to quickly remove the water from the floors. Every piece of furniture, file cabinets, warehouse materials, shelving units, and boxes had to be moved and dried.

We set up high-speed air movers and blowers to help the air's excess moisture evaporate faster and installed industrial-grade dehumidifiers to pull the water vapor from the air. We documented the drying process and cleaned and sanitized the water-damaged areas.

SERVPRO® of Charlottesville has been mitigating water damage emergencies in Charlottesville and Albemarle County for over twenty years. Although every water damage scenario is different, we follow this process when responding to a “typical” water damage emergency:

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

When you have a water damage emergency, SERVPRO® of Charlottesville is ready to respond 24-hours a day. Call us today at 434-977-5850. We’ll restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO® of Charlottesville is Independently Owned and Operated.

Tips to Put Out Fires in the Kitchen Safely in Charlottesville

2/20/2021 (Permalink)

SERVPRO of Charlottesville recognizes that over half of home fires start in the kitchen. Some kitchen fires start out small enough that you might be able to put them out easily. By being proactive, you can save yourself and others from fire and smoke injuries in your Charlottesville home. 

Remember that fire is fast. If you cannot contain a fire immediately, leave and bring everyone with you. Call 9-1-1 from outside the home.

SERVPRO of Charlottesville has these tips to offer for handling a small cooking fire:

    • If the fire is on the stovetop or in a pot, put a lid on the fire to smother the flames. Turn off the burner  
    • If a cloth on the stovetop is on fire, put a lid on the fire to smother the flames.  Turn off any burners  
  • Do not use water on a gas fire or a grease fire. Pot lids will smother a fire. You can also use (a lot of) baking soda. Pour a box of baking soda on the fire
  • If the fire is in the oven, turn off the heat. Close the oven door.    

IMPORTANT:

Never leave fire-fighting to chance. SERVPRO of Charlottesville knows that objects can be replaced.  People and pets cannot.

SERVPRO of Charlottesville is independently owned and operated. 

Commercial Flood Insurance in Charlottesville

2/19/2021 (Permalink)

The National Flood Insurance Program (NFIP) provides flood insurance. The NFIP doesn’t sell insurance. Buy flood insurance from an insurance agent. 

SERVPRO of Charlottesville is interested in helping the businesses in our community become more educated on flood insurance. According to FEMA, 40% of small businesses do not reopen after experiencing a devastating flood. 

Things to know in Charlottesville. Check to see if you might be required to have flood insurance.

  • All agencies in Charlottesville charge the same for flood insurance
  • Standard commercial insurance doesn’t pay for flood damage
  • The NFIP sets the rates
  • Rates depend on:
    • whether you live in a flood plain
    • flood risk in your area
    • building’s age
    • building’s construction
  • Building property insurance covers the building
  • Personal property insurance covers the building’s contents
  • NFIP suggests you need both types
  • Policies go into effect 30 days after purchase
  • The NFIP help center number is 1-800-427-4661

SERVPRO of Charlottesville recommends the following: 

  • Check whether or not your area participates in the NFIP
  • Check whether or not your area is part of the Community Rating System. The NFIP might have a discount
  • Talk to your insurance agent when you need to make changes

Make sure your business is protected from the devastation that comes with unwanted flooding in your office.

SERVPRO of Charlottesville is Independently Owned and Operated.

Preventing Mold Growth in Charlottesville

2/17/2021 (Permalink)

SERVPRO of Charlottesville is licensed in mold remediation. We hope you never have a mold problem.

Mold starts growing within 24 hours of exposure to moisture.

To prevent mold from getting a start, SERVPRO of Charlottesville suggests:

  • Elevate equipment above the basement floor
  • Repair leaky pipes
  • Remove any damp areas near sinks and tubs
  • Maintain humidity below 40%
  • Use water-resistant materials when you build or rebuild. Materials include:
    • galvanized or stainless-steel hardware
    • waterproof wallboard
    • tile
    • sealed stone
    • sealed concrete
    • water-resistant glues
    • synthetic fibers
  • Use gutters to divert rainwater
  • Landscape, so water moves away from the house
  • Cover dirt in crawl spaces. Moisture can seep up through the dirt
  • Ventilate as much as possible

Important:

The Environmental Protection Agency (EPA) defines a “large amount” of mold as 10 square feet or more. The EPA rules that only licensed professionals can remediate large areas.

You cannot prevent storms or floods. However, if a storm or flood affects you, SERVPRO of Charlottesville can help you clean up the damage.

SERVPRO® of Charlottesville is Independently Owned and Operated.

Be prepared for power outages from storms in Charlottesville

2/16/2021 (Permalink)

Managing Without Power in Charlottesville

SERVPRO of Charlottesville has seen storm damage lead to power outages.   

A power outage can:

  • Disrupt communication
  • Make transportation difficult
  • Shut down water pipes
  • Close businesses, grocery stores, gas stations, banks, ATMS, other services
  • Lead to food spoilage
  • Lead to contaminated water
  • Disable medical devices

During a power outage in Charlottesville, be sure to:

  • Keep freezer & refrigerator doors closed. It will reduce the chance of food spoilage
  • User generators only outdoors and away from windows
  • Disconnect appliances/electronics. Power surges can destroy equipment
  • Have already set up a plan to refrigerate medicines
  • For people who use power wheelchairs, have a backup battery.  You may also need a manual chair
  • The local power company should already know that someone in your home relies on medical devices
  • Do not use a gas stove or oven to heat your home or business
  • If travel is safe, go to another location for proper heating or cooling
  • Check on your neighbors.

SERVPRO of Charlottesville is independently owned and operated. 

Blizzard in Charlottesville?

2/15/2021 (Permalink)

A road is covered with snow and homes on the roadside are barely visible. We restore storm damage 24-hours a day in Charlottesville.

Virginia Blizzards

SERVPRO® of Charlottesville has been responding to storm damage emergencies in Charlottesville and other areas of Albemarle County for over twenty years. Storms damage homes and buildings and require immediate action to minimize further damage. Our technicians have the equipment, advanced training, and experience to mitigate storm damage quickly and efficiently.

Although blizzards are not a common occurrence in Virginia, they have been recorded as early as 1772 by George Washington and Thomas Jefferson. Here are some of the earliest recorded blizzards in Virginia’s history:

  1. Jan. 28, 1772: Both George Washington and Thomas Jefferson noted in their diaries that 3 feet of snow fell. The Washington-Jefferson snowstorm is Virginia’s biggest snowfall ever recorded.
  2. Jan. 16-18, 1857: The Great Blizzard’s foot of snow and wind wrecked ships at sea and almost buried Norfolk under 20-foot snowdrifts. Virginia’s rivers froze. At the mouth of the Chesapeake Bay, one could walk from the lighthouse 100 yards on the frozen Atlantic.
  3. March 11-13, 1888: The Blizzard of '88 or White Hurricane took down nascent electric lines and telegraph poles from Washington to New York. Strong winds emptied the Potomac River’s Tidal Basin and grounded ships in Baltimore’s harbor while flooding coastal areas.

Call Us!

When your home or commercial business experiences storm damage, SERVPRO® of Charlottesville is ready to respond 24 hours a day.  Call us today at 434-977-5850. We’ll restore your storm damage in Charlottesville, “Like it never even happened.”

SERVPRO® of Charlottesville is Independently Owned and Operated.

Thunderstorm preparedness in Charlottesville

2/11/2021 (Permalink)

Thunderstorms are beautiful, but they can also be dangerous.  They can cause severe damage to your home and property in Charlottesville. Thunderstorms include lightning and can:

  • Include winds over 50 MPH
  • Create hail
  • Cause flash floods
  • Cause tornadoes

In most places, a thunderstorm can happen at any time of the year and at any time of the day.

SERVPRO® of Charlottesville knows you cannot prevent a thunderstorm, but you can prepare:

  • Know the risk for thunderstorms in Charlottesville
  • Sign up for your community’s warning system 
  • Cut down or trim trees that may fall on your home or office
  • Install surge protectors, lightning rods, or a lightning protection system

SERVPRO of Charlottesville repeats the warning, “When thunder roars, go indoors”.  You don’t have to wait for the thunder. If there is a thunderstorm warning, go inside. Once there:

  • Unplug appliances
  • Do not use landline phones in office or home
  • Pay attention to alerts and warnings

If you can’t get inside a building:

  • If you are swimming or in a boat, get to land immediately.  Find shelter
  • If you are in a car, don’t touch anything metal
  • “Turn around. Don’t Drown. '' Avoid flooded roads. 6 inches of moving water can knock you down. One foot of moving water can sweep away your car. 

A lightning strike during a thunderstorm can leave a wake of destruction in its path. This can range from minor electrical issues to fire damage. Lightning is also a major cause of injury or death from weather-related dangers.  Most people survive being hit by lightning, but they often have long-term problems. 

SERVPRO of Charlottesville is independently owned and operated. 

Commercial Damage in Charlottesville?

2/9/2021 (Permalink)

A bird’s eye view of Charlottesville, VA is shown. We provide a full range of building and reconstruction services in Albemarle County.

Building and Reconstruction Services Restore Charlottesville Businesses

We care about our community and our local businesses and know how challenging it is for a business when they suffer a fire or water loss. Every minute that a business is closed represents lost revenue, and the longer the doors are shut, the harder it can be to get back to business as usual. Our team has the equipment, advanced training, and experience required to mitigate and remediate any size commercial loss while minimizing the disruption to your employees and customers. We restore commercial businesses of all sizes, including:

  • Large Office/High-Rise Office Buildings
  • Small Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

SERVPRO® of Charlottesville offers a full range of commercial building and reconstruction services providing you with one convenient point of contact throughout the restoration process.

  • General Contracting
  • Hardwood floor, Linoleum, Tile, and Marble Floor Repair and Carpet Repair and Carpet Installation
  • Document Drying Services
  • Electronics, Fine Art, and Furniture Restoration
  • Dry Cleaning
  • Board-Up and Roof Tarping
  • Roofing Services
  • Drywall Removal and Installation
  • Painting
  • Plumbing, HVAC, and Electrical Service
  • Portable Power
  • Move Out and Temporary Warehouse Space
  • Tree Removal
  • Temporary Fencing

Call Us Today!

When your business needs commercial building and reconstruction services, SERVPRO® of Charlottesville is ready to respond 24-hours a day. Call us today at 434-977-5850. We’ll restore your commercial damage in Charlottesville, “Like it never even happened.”

SERVPRO® of Charlottesville is Independently Owned and Operated.

Fire Safety Tips for Scottsville

2/9/2021 (Permalink)

A ring of stick matches surround a sign that reads, “Fire Safety.” We respond to fire damage emergencies 24-hours a day in Albemarle County.

NFPA Fire Safety Tips

SERVPRO® of Charlottesville has been mitigating fire damage in Scottsville and other areas in Albemarle County for over twenty years, and we know that even a small fire can cause significant damage to a home. Here are some key fire safety tips from the National Fire Protection Association:

  • Watch your cooking.
    Stay in the kitchen when you are frying, grilling, or broiling food. If you must leave, even for a short time, turn off the stove.
  • Give space heaters space.
    Keep fixed and portable space heaters at least three feet from anything that can burn. Turn off heaters when you leave the room or go to sleep.
  • Keep matches and lighters out of reach of children.
  • Inspect electrical cords.
    Replace cords that are cracked, damaged, have broken plugs, or have loose connections.
  • Keep candles at least one foot from anything that can burn. Blow out candles when you leave the room or go to sleep.
  • Make a home fire escape plan and practice it at least twice a year.
  • Install smoke alarms.
  • Test smoke alarms.
  • Install sprinklers. If you are remodeling your home, install residential fire sprinklers. They can extinguish a fire in less time than it takes for the fire department to arrive.

Call Us Today!

SERVPRO® of Charlottesville is ready to respond to fire damage emergencies 24-hours a day.  Call us today at 434-977-5850. We’ll restore your fire damage in Scottsville, “Like it never even happened.”

SERVPRO® of Charlottesville is Independently Owned and Operated.

What to Salvage or Discard After a Fire

12/22/2020 (Permalink)

Fire damaged contents in a home. Our IICRC certified professionals can help you assess what can be restored and what is not salvageable.

Anyone experiencing a fire damage can feel overcome from the sheer immensity of sorting through their possessions.

Can these objects be salvaged and restored?

Or tossed, and replaced with new effects? How is one to know?

SERVPRO of Charlottesville is “Here to Help”!

Part of our Fire Damage Restoration Process deals with contents restoration.

Our IICRC certified professional technicians will:

  • Evaluate each room with you and take inventory of all contents
  • Record salvageable and non-salvageable items

Our philosophy is to restore first. But, depending on the proximity to the fire and heat:

  • Some articles may be salvaged, such as documents, clothing, and some household goods.
  • Other contents will need to be thrown out and replaced, such as food, cosmetics, anything plastic, medication, toiletries, and any alcohol. Fire and heat will change the chemistry of these things, causing them to be contaminated.

For more information about our Contents Claim Inventory Service, click here.

For a video demonstration on cleaning fire damaged contents with our Ultrasonic machine, click here.

Need professional help with your fire damage clean-up?

SERVPRO of Charlottesville is locally owned and operated. Call us for 24/7 Emergency Service at 434-977-5850

Why SERVPRO of Charlottesville is the Trusted Choice for Commercial COVID-19 Disinfecting

12/16/2020 (Permalink)

Technician preparing to disinfect fog with our Electrostatic Sprayer. As a trusted brand in our industry, SERVPRO of Charlottesville can bring your business to a higher standard of clean.

We’re not out of the woods yet, when it comes to the rising number of confirmed COVID-19 cases in the Charlottesville/Albemarle area. According to Virginia Department of Health statistics, the number of reported cases is at an all-time high.

To that end, we at SERVPRO of Charlottesville are “here to help” with our disinfecting service. Cleaning is what we do. We are the trusted brand in cleaning and sanitation. We can bring your business to a higher standard of clean.

Why SERVPRO?:

  • We have extensive training and equipment.
  • We have more than 50 years of experience and expertise in biohazard decontamination.
  • We have specialized products created for us by our corporate in-house chemists. Among our repertoire of disinfectants are CDC and EPA approved hospital-grade cleaning products, such as SERVPROXIDE.
  • We comply with the cleaning and decontamination standards set by the IICRC , and use the CDC

In addition to disinfecting confirmed COVID-19 cases, we can schedule regular precautionary cleanings, and help your Earlysville, Free Union, Ivy, Crozet, North Garden, Keswick, Lake Monticello, Nellysford, or Wintergreen business become “Certified: SERVPRO Cleaned”.

Call SERVPRO of Charlottesville today at 434-977-5850 for your Certified: SERVPRO Cleaned consultation.

We are locally owned and operated and available for 24/7 Emergency Service

Creating an Emergency Ready Profile: The Ultimate in Storm Preparation

12/11/2020 (Permalink)

Cell phone with the Emergency Ready Profile app pulled up on it. We have everything you need to prepare your business for storm damage.

Is your business prepared for storm damage? If a disaster hit, would your business be prepared?

50% of businesses do not reopen after an emergency. Will yours be one of them?

A SERVPRO Emergency Ready Profile is an immediate plan of action that saves valuable time in the event of a disaster to your business.

Knowing what to do, who to call and what to expect in advance is the key. This is a free service SERVPRO of Charlottesville provides by scheduled appointment.

Together, we would gather and organize:

  • Property overview information, such as “Before photos” from a facility walk-through
  • Emergency contacts, identifying those authorized to sign paperwork to get the mitigation work started
  • Insurance Contact Information
  • Utility Contact and water main shut off valve location

The importance of timely mitigation:

  • minimizes the effects of water and fire damage
  • allows your property and business to be restored at a faster rate
  • reduces the amount of time your business is inactive

We have everything you need to be prepared and have helped many Charlottesville businesses recover from storm damage to their facility.

For information about storm damage cleanup and restoration, click here.

For a video testimonial on our storm damage cleanup and restoration, click here.

Call SERVPRO of Charlottesville today at 434-977-5850 to get your Emergency Ready Profile scheduled.

We are locally owned and operated, and available for 24/7 Emergency Service.

Need Biohazard Cleanup? SERVPRO of Charlottesville is “Here to Help”!

11/30/2020 (Permalink)

Close up of some crime scene tape. When biohazard contaminants are exposed, you want professional help.

SERVPRO of Charlottesville has the specialized training, protective equipment, and experience to safely clean many biohazard situations.

These include the following:

  • Sewage Backups: Sewage backups are grossly unsanitary and contain bacteria and viruses that cause serious illness. We remove the sewage, contaminants, moisture, and confirm the structure is properly cleaned, disinfected, and deodorized. Special training and equipment are necessary to safely clean this type of contamination.
  • Trauma and Crime Scene Cleanup: Our priority is always safety, since crime or accident scenes may involve bloodborne pathogens, harmful chemicals, among other dangers. Our technicians are compliant with OSHA and EPA regulations to transform a hazardous environment to a clean, safe home or business.
  • Suicide/death accidents: We understand the trauma and emotion behind these events, and respect your privacy. We know that cleaning is part of the process, which we handle with efficiency and sensitivity.
  • Accident and Homicide cleanup: After the police have finished processing a crime or an accident scene, the cleaning process can begin. We will treat your property and the people concerned with compassion and respect during this difficult situation.
  • Blood and Bloodborne Pathogens cleanup: We remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death.
  • Hoarding scenes: Check out our blog, “Charlottesville Hoarding Cleanup Services”.
  • Animal waste and remains: Our highly trained professionals clean, disinfect and deodorize the area.

When biohazard contaminants are exposed, you want professional help. Our teams are certified to safely remove and dispose of these serious health risks. We understand the respect and compassion required in these situations.  

For our Biohazard Emergency Tips on what to do until help arrives, click here.

Need Biohazard Cleanup? Call SERVPRO of Charlottesville today at 434-977-5850 for 24/7 Emergency Service. We are locally owned and operated.

Top 10 Causes of House Fires

11/23/2020 (Permalink)

Dramatic fire engulfed kitchen. These winter fire hazards are all preventable.

Fires can happen year-round, but they are statistically more likely to occur in the winter.

According to the National Fire Protection Association or NFPA, these are the top causes of residential fires:

  • Cooking: This is the number one cause of home fires. And the leading cause of kitchen fires is unattended cooking.
  • Heaters: Half of the residential fires are reported in December, January, and February. The culprits are space heaters, fireplaces, woodstoves, and chimney fires.
  • Smoking: Smoking materials, such as cigarettes, pipes, and cigars cause 5% of reported home fires, and 21% of home fire deaths.
  • Dryer Vent fires: See our blog post about this common and very preventable hazard.
  • Flammable chemicals: Combustible liquids are all over the house; In the kitchen, bathrooms, garage, and shed.
  • Grills: Greasy grills, propane leaks, and connector hose breaks are fire hazards.
  • Candles: The most common days for fires started by candles are on Christmas day, New Year’s Eve, and New Year’s Day.
  • Electrical: Avoid overloading electrical outlets and power boards; Replace damaged electrical cords.
  • Christmas trees: Dry trees are extremely combustible and a fire disaster when near a heat source. Just for fun, check out the 9 Ways to Know that You’re a Holiday Decorating Disaster.

     10.) Computer Charging Accidents: This is a relatively new fire hazard; Heat generated from charging laptops and phones on flammable materials (cloth, paper, wood) can build up and quickly lead to a fire.

These fire hazards are ALL preventable.

For our Fire Damage Emergency Tips, click here.

For information about our Fire Damage Restoration Process, click here.

Have Questions about Fire Damage Restoration? SERVPRO of Charlottesville is locally owned and operated. We are available for Emergency Service 24/7.  Call Us Today at 434-977-5850

Equipment Spotlight: Commercial Disinfecting for COVID-19 with our new Electrostatic Backpack Sprayer

11/16/2020 (Permalink)

SERVPRO technician using electrostatic sprayer. The backpack electrostatic sprayer covers the application area faster.

Since March 2020, SERVPRO of Charlottesville has been disinfecting area business for COVID-19 confirmed cases, and precautionary disinfecting.

Our Electrostatic Backpack Sprayer, combined with all of our CDC and EPA approved disinfectants, are a win-win solution that allows businesses to reopen safely after a confirmed COVID-19 case.

Why is this important?

  • Our electrostatic sprayer system places a positive charge on the solution before it passes through the nozzle.
  • Most surfaces are either negatively or neutrally charged.
  • Since oppositely charged particles are attracted to each other, the positively-charged disinfectant covers the negative or neutrally-charged surface more completely than traditional application methods.
  • The result is that the dispersed droplets can be applied faster, using less chemical and providing a more uniform coverage of the surface.

Customer Benefits:

  • More complete coverage of a surface
  • 70% faster application; Without a cord to drag around, the backpack electrostatic sprayer covers the application area faster.

For a variety of videos on our cordless backpack electrostatic sprayer, click here.

For more information about our backpack electrostatic sprayer, click here.

Commercial facilities that can benefit from our disinfecting service:

  • Nursing homes/Retirement communities
  • Schools/Colleges/Churches
  • Offices and Warehouses
  • Sports facilities/Fitness centers
  • Airport/ General Aviation/FBO
  • Hotels
  • Restaurants
  • Government Facilities
  • Libraries
  • Apartment complexes
  • Grocery stores
  • Brick and mortar stores
  • Hair salons/ Barber shops
  • Wineries/Breweries/Cideries
  • Fire Stations /Police station
  • City/County offices
  • Post offices
  • Country Clubs/Resorts
  • Day care centers
  • Auto repair shops/Auto dealerships
  • Visitor’s Center
  • Historic sites

Does your business need disinfecting? Call the cleaning experts, SERVPRO of Charlottesville today at 434-977-5858. We are always ‘Here to Help’.

When Thunder Roars, Go Indoors: Lightning Safety

11/6/2020 (Permalink)

Storm clouds with lightning striking the ground. When thunderstorms are in the area, no place outside is safe.

Even though lightning strikes are associated with summer storms, people can still be struck at any time of year. According to the National Weather Service, ‘lightning kills 20 or more people in the United States each year, and hundreds more are severely injured.’

There are a lot of myths associated with lightning:

  • Myth: If it is not raining or there aren’t clouds overhead, you are safe from lightning.

Fact: Lightning often strikes more than three miles from the center of the thunderstorm; 10-15 miles from the rain or thunderstorm cloud.

  • Myth: Lightning never strikes the same place twice.

Fact: Lightning often strikes the same place repeatedly, especially if it is a tall, pointy, isolated object, such as the Empire State Building, which is hit an average of 23 times a year!

Lightning safety tips:

  • No place outside is safe when thunderstorms are in the area
  • If you hear thunder, lightning is close enough to strike you.
  • When you hear thunder, immediately move to safe shelter: A substantial building with electricity/or plumbing, or an enclosed metal-topped vehicle with the windows up.
  • Stay in safe shelter at least 30 minutes after you hear the last sound of thunder.

Indoor Lightning Safety Tips:

  • Stay off of corded landline phones, unplug computers, TV sets and other electrical equipment (these electrical devices put you in direct contact with electricity).
  • Avoid being near any plumbing such as baths, faucets and sinks.
  • Stay off porches, and away from windows and doors.

For more lightning safety tips, click here.

The bottom line in lightning safety is no place outside is safe. Seek shelter inside a substantial building.

Need help from a Storm Damage Event? Call SERVPRO of Charlottesville at 434-977-5850 for cleaning and restoration in Albemarle County, Wintergreen, Schuyler, Lake Monticello, Troy, and Palmyra. We’re “Here to Help”!

Participating in the Charlottesville Community

11/3/2020 (Permalink)

Scene behind two photographers, who are setting up a cleaning demonstration photo-shoot in our warehouse. Our Project Rebound behind-the-scenes photo shoot, with director, Ty Cooper, owner of Lifeview Marketing & Visuals.

In June 2020, SERVPRO of Charlottesville took part in the Charlottesville Regional Chamber of Commerce program, “Project Rebound”.

Why is this important?

The 2020 Coronavirus Pandemic unleashed havoc on our local community, not to mention the entire world. Per usual, the Charlottesville community pulled together to come up with solutions for our own economic recovery. Project Rebound was led by the Charlottesville Regional Chamber of Commerce “in collaboration with economic partners at the University of Virginia, Albemarle County, and the City of Charlottesville and supported by volunteers and funding from the City, County and GO Virginia.”

We, along with other local businesses, donated our time and talents to create reopening demonstration videos of real-world solutions for practicing COVID-19 safety measures and offer them to the community.

This volunteerism reflects our core values in leadership, teamwork, integrity, growth, and a whole lot of hustle.

Some of our favorite community involvement actives over the past few years have been:

  • “Trunk or Treating” with Melicca Dunn State Farm, October 2020
  • “Drive at Five” Game on Z95.1 Radio, July 2020
  • Salvation Army and their Angel Tree donations, 2019 
  • Boys and Girls Club/Cops 4 Kids day Montessori Truck Touch Event, May 2019
  • Hurricane Florence Relief Supply Collection, September 2018
  • AHIP Build Day (Albemarle Housing Improvement Program, a home repair nonprofit)

Photos for many of these events can be seen on our website and Facebook.

For our Project Rebound video, click here.

For all of the Project Rebound videos, click here.

Call SERVPRO of Charlottesville for your COVID-19 Disinfecting, water and fire damage restoration, and Biohazard cleanup. We are locally owned and operated, and available for 24/7 Emergency Service. 434-977-5850

“Stay” and “Go” Kits for Emergency Preparedness

10/26/2020 (Permalink)

A variety of preparedness items on a table. It doesn’t take long to build a kit from items found around the house.

As a former flight attendant, I was accustomed to packing at a moment’s notice, and was used to carrying items I would need for up to four days, or more.

Assembling basic disaster supplies “Stay” and “Go” Kits is very similar to preparing for a trip. Collect essential items, then switch out expired items for fresh ones. You can tailor the kits to your family’s requirements, making special allowances for pets, babies and the elderly. Update them as your family grows. Many of these provisions you can find around your home. However, you can also buy ready-made emergency kits. Also, gather items recommended in Financial Preparedness Tips.

“Stay” Kit: Place in waterproof plastic Bins

  • Have a print-out of recommended Emergency Supply List
  • Food; Rotate non-perishable food
  • Manual can opener  
  • Water; one gallon per person, per day, for three days
  • First Aid Kit
  • Flashlight and extra Batteries
  • Shelter (Plastic sheeting, duct-tape, Tent, Sleeping bag/ Blanket)
  • Phone Chargers
  • Emergency Weather Radio

“Go” Kit: Place in Duffle bag or backpack

Walking or Driving? Make a Car Kit.

  • Print-out of recommended Emergency Supply List
  • Food; Three-day supply
  • Manual can opener
  • Mess kit
  • Matches in plastic slide-lock bag
  • Water; one gallon per person, per day for three days
  • First Aid Kit
  • Sewing Kit
  • Swiss Army knife or folding pocket tools
  • Work gloves/Tools
  • Flashlight and extra Batteries
  • Shelter (Plastic sheeting, duct-tape, tent, sleeping bag/ blanket)
  • Phone Chargers
  • Emergency Weather Radio
  • Maps, sealed in slide-lock plastic bags
  • Masks, gloves, hand sanitizer for whole family

For ready-made kits, Or for Ideas to make your own:

  • Emergency Supplies Review
  • American Red Cross Store
  • co
  • Uncharted Supply Company

    SERVPRO of Charlottesville is “Here to Help” with your water and storm damage restoration. Call us today at 434-977-5850 for 24-Hour Emergency service. We are locally owned and operated.

Equipment Spotlight: Moisture Meters and Water Damage Restoration

10/22/2020 (Permalink)

Orange-nitrile-gloved hands holding two moisture meters over the moisture meter kit. We have the technology to detect, measure and monitor the moisture levels in your property.

SERVPRO of Charlottesville knows a water intrusion in your home is a stressful and traumatic event. In addition to the visible, standing water, there could be more water damage that you can’t see. The water could be behind walls, collecting in hidden pockets, or under floors. It is important to find, extract, and dry out all of the water before it causes more damage, such as weakened drywall or mold.

We use advanced technology equipment to detect, measure and monitor the structure and contents of a property.

  • Moisture sensors can detect moisture in carpets and padding, and in the wood subfloor.
  • Moisture Meters measure the moisture content of various materials. It has a probe end and a surface detector.
  • Thermo-hygrometers or hygrometers measure the relative humidity and temperature of air masses. This is important during the monitoring process to check that materials are drying at the rate they are supposed to be drying.

As an IICRC Certified Firm, we are highly trained restoration specialists.

For a video on our moisture meters click here.

For more information about our water damage restoration process, for your Nellysford or Palmyra property, click here.

Have Commercial or Residential Water Damage? Call SERVPRO of Charlottesville today at 434-977-5850 for 24/7 for Emergency services. We are locally owned and operated.

Steps to Take When You Find Mold in Your House

10/6/2020 (Permalink)

Threshold of a flooded room with mold around the door and edges. We can remediate visible mold, but an industrial hygienist should be called to test it first.

Here in Central Virginia, we often get the remnants of hurricanes and other weather systems that cause considerable rains and flooding. The results are extensive water damage to homes in the Charlottesville area. Within 24 to 78 hours after a flood event, it’s a race to prevent mold. Mold is everywhere and needs a source of moisture, food, and time to grow and flourish.

What to do when you find mold in your house:

  • Don’t panic
  • Stop the source of moisture; Fix any leaks from appliance lines, pipes, roof, and foundation.
  • Call an Industrial Hygienist, who can do mold and indoor air quality testing.
  • The industrial hygienist will create a report called a protocol, and will send it to you.
  • This protocol can be emailed to us, and will give us a scope of the work needed to help you in the remediation process.

What NOT to do:

  • Don’t blow fans on the mold (thinking that it will help dry things out); Fans will spread the mold spores, thereby creating more of a problem.

If you are a Renter:

  • Report any growth to the property owner, property manager or landlord.
  • Have them call us
  • If there are any health issues, call an Industrial Hygienist.

While you are waiting for action:

  • Get a De-humidifier
  • Get an Air-purifier

Remember:

  • We can remediate mold, but not test for it.
  • The mold has to be visible for us to remediate.
  • We don’t remediate mold in HVAC systems and duct-work.

For Before and After photos of our work click here.

For more information on our mold process click here.

To learn more about mold click here.

Call SERVPRO of Charlottesville at 434-977-5850 for water damage and mold remediation. We are locally owned and operated, and available for 24/7 Emergency Service.

Fire Do’s and Don’ts: Emergency Tips

10/1/2020 (Permalink)

Dramatic fire engulfed couch. Let us help you with your fire damage cleanup.

The unthinkable has happened. Your business or home had a fire. Now what?

You want to get started right away cleaning and sorting, but where to start? Fire damage is tricky to clean, and you can actually make things worse, without professional help.

Here are some helpful tips to get you through, until help arrives:

Do’s:

  • Do keep your hands clean. Soot on your hands can spread and embed into everything, causing more damage.
  • Do limit your movement in the house to prevent soot particles from stirring up and spreading.
  • Do place dry, old towels and old linens on the carpet traffic areas and upholstered furniture to prevent further damage.
  • Do empty the refrigerator and freezer completely, if electricity is off. Prop the doors open, to air out any odors.
  • Do clean and protect chrome on kitchen and bathroom faucets, trim, and appliances with a light coating of oil.
  • Do wash house plants with water on both sides of the leaves.
  • Do change the furnace filter, and tape double layers of cheesecloth over air vents to stop particles of soot from getting in or out of the HVAC system.

Don’ts

  • Don’t attempt to wash any walls.
  • Don’t attempt to clean carpet or upholstered furniture without first consulting SERVPRO of Charlottesville.
  • Don’t operate or clean any electrical appliances or equipment until they have been cleaned and checked by an authorized repair service. Smoke residues can be corrosive and conductive.
  • Don’t send clothing with smoke residues to dry cleaners, who are inexperienced in cleaning fire-damaged garments. If it is not treated by an experienced professional, the residues and smoke odors may set in the clothing.
  • Don’t use any canned or packaged food or beverages that may have been stored near the fire, heat or water. This also applies to any cosmetics and medications that could be contaminated.
  • Don’t turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.

For information on our fire damage restoration process, click here.

For Before and After photos of fire-damage, click here.

For a local video testimonial on our soot clean-up, click here.

Need professional help with your fire damage clean-up?

SERVPRO of Charlottesville is locally owned and operated, and is “a trusted leader in the restoration industry.” Call us for 24/7 Emergency Service at 434-977-5850

Fire Restoration Cleaning Basics

9/17/2020 (Permalink)

Photo of a white board with pH information written on it. There’s a lot of chemistry behind determining the best way to clean a fire damage residue.

Wash. Rinse. Dry. Repeat. This is how we clean things, right? Scrub a little, let it soak, then use some ‘elbow grease’.

Fire damage presents a great variety of cleaning challenges. Smoke and soot residues from a fire can wreak havoc on all the contents, whether the contents are made of wood, ceramic, metal, paper, or natural fibers. Fire residues can literally be baked on a surface.

Different types of soot residues can exist in the same environment, making it tricky to determine the best way to clean items. In addition, the type of surface also determines the best cleaning method and products to use, in order to remove the residue. Combining the principles and elements of cleaning requires a great deal of science.

For Example:

  • On what kind of surface is the residue? Soot and smoke residues are acidic and can be very corrosive, not to mention carcinogenic.
  • Is the soil water-soluble? Oil-residue requires an oil-based solvent.
  • Will the surface be damaged by water or a solvent?
  • For an oily soot, would you wipe it? If you do, it will smear, making it worse to clean.

Chemical actions involved in determining the best way to remove a soil:   

  • The pH of a residue and cleaning solution: The goal of water-based products is to return a material to a neutral pH; Most soils are slightly acidic, so test the residue pH
  • Like dissolves Like: solvents for oil-based soils; water-based solution for water-based residue.
  • Emulsions bridge oil-based soils with water
  • Bleaching: chemical reactions from either adding or removing oxygen from the soil structure, that breaks the bond between residues and surfaces
  • Enzymes digest protein soils

This is just some of the science behind identifying types of soot residues and types of surfaces from fire damage help to determine the best way to remove a soil.

Need Fire damage remediation? Call us today at 434-977-5850 for 24/7 Emergency Service.

September is National Preparedness Month; Step 1: Make a Plan

9/4/2020 (Permalink)

Yellow legal pad with SERVPRO of Charlottesville pens on it and a plan written down. Planning for the event of any emergency is not time wasted.

September is National Preparedness Month, with a different preparedness theme each week. The overall theme is: “Disasters Don’t Wait. Make Your Plan Today.” The first week is about making a plan, which makes sense, since you need to know what to do before you do it.

For a wealth of information on creating a plan and tailoring it for your family, click here.

  • Emergency alerts and weather alerts can easily be set up on mobile phones.
  • Shelter- can include Shelter-in-place (wherever you happen to be). Shelter-at-home and have the necessary supplies on hand in your ‘Stay-Kit’. If you need to evacuate to a designated Mass Care Shelter, bring the necessary supplies in your ‘To-Go-Kit’.
  • Evacuation- If you have to evacuate, what are the possible evacuation routes? It’s always a good idea to know alternate ways to get somewhere, in case the first route is blocked. Have a real paper road map on hand in case there is no internet available. Also, keep in mind any special family medical, or pet needs.
  • Family Communication Plan- If electricity is interrupted, communication networks such as computers and mobile phones could be unreliable. Note that a text message may get through when a phone call may not. Everyone in the family should have important contact information written down on paper and carry it with them at all times. Have family meetings to predetermine where to meet in an emergency. For more communication planning tips, click here.
  • Preparedness Kit : You can tailor this to suit your family’s individual needs. Make a checklist so you don’t forget any items.

Planning for the event of any emergency is not time wasted. The more familiar your family is with what needs to be and can be done, the less panic will ensue. Time is of the essence in an emergency situation.

Need help with water damage? Call SERVPRO of Charlottesville Today 434-977-5850 for 24/7 Emergency Service

Hurricane Season Prep

7/15/2020 (Permalink)

View of a hurricane from above. Don’t wait for the next hurricane or flood event to add flood insurance to your policy.

Believe it or not, July is just the beginning of Hurricane Season. Atlantic Hurricane Season is June 1-November 30. And, even though the Charlottesville area is not considered coastal, we can still feel the effects of hurricanes headed our way. A torrent of rain is one of those effects. Which brings on the “F”-word…

Flooding

Preparation Tips:

  • Check your ‘Flood Zone’ here
  • Check your policy and call your insurance provider to find out if you are covered for flooding. If you are not covered, you can add it. Just don’t wait till the next hurricane, or flood event.
  • For basement flooding preparation tips, click here.
  • For great information from on flood preparedness, click here
  • Elevate basement items and store them in plastic bins.

SERVPRO of Charlottesville is an IICRC Certified Firm with many of our technicians IICRC certified in Water Damage Restoration.

Need help from a Storm Damage Event? Call SERVPRO of Charlottesville at 434-977-5850. We are locally owned and operated, with national storm resources, so we can be “Faster to any size disaster.”

Meet SERVPRO of Charlottesville’s New Owner

7/2/2020 (Permalink)

The new owner standing beside one of our service vans. With Jackson Lindsay at the helm, SERVPRO of Charlottesville is in gifted and capable hands.

A warm Charlottesville welcome to Jackson Lindsay, the new owner of SERVPRO of Charlottesville as of June 19, 2020. An Asheville, NC native, Jackson is a graduate of Clemson University with a degree in Accounting and Finance. With a strong and energetic entrepreneurial streak, Jackson has established three other businesses and successfully sold them. His business ownership includes a landscaping business, a property management company, and a water sports rental company. Jackson has considerable work experience in real estate as a development analyst, commercial real estate broker, and an acquisition specialist.

Jackson is attracted to the SERVPRO brand because of the company culture, the hands-on nature of the work, and the team-driven customer service. He also enjoys outdoor activities such as boating, wakeboarding, dirt biking, and snowboarding.

Jackson is a staunch believer in excellent customer service and has a keen desire to grow our local franchise to new heights. With Jackson at the helm, SERVPRO of Charlottesville is in gifted and capable hands.

As a “Trusted Leader in the Restoration Industry,” SERVPRO of Charlottesville is locally owned and operated, with national resources so that we can be “Faster to any size disaster.” Call us at 434-977-5850 for 24 Hour Emergency service.

“Here to Help” Our Roanoke Neighbors During Storms and Flooding

6/17/2020 (Permalink)

Loading up our vehicles to hit the road for Roanoke.

In the past, we have received help from other SERVPRO franchises. In May of 2020, we were “Here to Help” our neighbors, SERVPRO of Roanoke County franchise with the storms and flooding that inundated their area. The Roanoke area weather forecast on Tuesday May 19, 2020 was looking bleak; Nine-plus inches of rain over a four-day stretch.

According to Roanoke’s wsls.com news on May 21st and 22nd, the Roanoke River crested at 15.9 feet. This was the 8th highest crest on record for the river, and “almost as wet as the flood of ‘85”. Sixty structures in Roanoke had to be evacuated, according to emergency personnel.

By Thursday, May 21st, our owner, Earl, asked us to send Charlottesville crews and equipment to the Roanoke area. Within a few hours, we had crews on the road to Roanoke.

Crews also came to help from Lynchburg, and several franchises in Ohio. Our Charlottesville crews were there for a week to mitigate water damage; four to five jobs per day, per team, with two to four people on a job.

Here to help. It’s what we do. And it always feels good for a chance to give back.

Need help with water damage? Call SERVPRO of Charlottesville Today 434-977-5850 for 24/7 Emergency Service

Choosing SERVPRO of Charlottesville Involves Continuous Training

6/1/2020 (Permalink)

Congratulations to our Production Manager, Ryan, for completing his OSHA-10 Training.

We are delighted to announce that our production manager, Ryan, completed his OSHA-10 Training! Hooray!

The safety and health of our customers and employees is something we take very seriously here at SERVPRO of Charlottesville.

This Occupational Safety and Health Administration (OSHA-10) training course emphasizes promoting “workplace safety and health and to make workers more knowledgeable about workplace hazards.” Too many accidents can and do happen when people rush and don’t think things through before taking action.

Understanding the types of hazards that are involved on a job site is of the utmost importance. For instance, electrical hazards could be fatal. Since many of our jobs deal with water damage clean up and restoration, electrocution and shock are a main concern.

Another illustration of hazards on a jobsite would be a slip, trip and fall hazard, due to wet floors, electrical cords, and debris. As common-sense as that sounds, the dangers are only too real for those who have experienced this type of endangerment and injury.

For more information on our SERVPRO of Charlottesville employee training, click here.

Call SERVPRO of Charlottesville today at 434-977-5850 to become Certified: SERVPRO Cleaned.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/26/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

To view a demonstration video on our fogging equipment, click here.

Call SERVPRO of Charlottesville today at 434-977-5850 for your Certified: SERVPRO Cleaned consultation.

 * #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Yes, Charlottesville! We do COVID-19 Cleaning!

5/22/2020 (Permalink)

We have the highest standards, experience and products to clean and disinfect your business.

This is what we do

We do cleaning and disinfecting services for COVID-19, and we have been since the beginning of the COVID-19 pandemic. We are ready, willing and able to clean and disinfect your commercial property.

We are cleaning professionals

Here’s Why:

  • High Standards of SERVPRO’s trusted brand in cleaning and sanitation, and the standards set by the CDC guidelines
  • Experience- more than 50 years in dealing with biohazard decontamination
  • Training and expertise- IICRC standards and certifications
  • We use EPA-approved disinfectants, such as SERVPROXIDE, “which is a hospital-grade disinfectant that carries the Environmental Protection Agency’s lowest toxicity category and is National Sanitation Foundation certified for sanitizing surfaces in and around food processing surfaces”

Testimonies from previous customers who used our disinfecting service:

Wendy in Charlottesville said, "Exceptional service-Highly recommended. Thank you!"

Paige in Charlottesville said, “Extremely timely and responsive to the needs of our business.”

To view a demonstration video on our fogging equipment, click here.

Businesses that can benefit from our expertise:

  • Retirement Communities
  • Fitness Centers
  • Airport/ General Aviation/FBO
  • Hotels/Restaurants
  • Schools
  • Government Facilities
  • Libraries
  • Apartment complexes
  • Grocery stores
  • Brick and mortar stores
  • Hair salons/ Barber shops
  • Wineries/Breweries/Cideries
  • Fire Stations /Police station
  • City/County offices
  • UVA
  • PVCC
  • Post offices
  • Country Clubs/Resorts
  • Churches
  • Day care centers
  • Auto repair shops/Auto dealerships
  • Visitor’s Center
  • Monticello/Historic sites
  • Paramount/Jefferson Theaters/venues

If your business needs disinfecting, call the experts Today –SERVPRO of Charlottesville at 434-977-5850 ‘We’re Here to Help’.

Charlottesville: We Are “Here to Help” with Your Commercial Water Damage Process!

5/7/2020 (Permalink)

Our precision drying equipment is set up safely in the office space.

Say your business has a burst pipe, and now your office is flooded. Now what?

What’s involved in the water damage process to get your business up and running, with minimal disruption to your day to day operation?

At SERVPRO of Charlottesville, it’s more involved than just mopping up the water.

With a focus on worker and occupant safety, controlling the hazards in a water damaged environment is a constant concern.  

Also involved in the water damage process is:

  • Initial inspection and assessment, using our precision equipment, and determining the scope of work
  • Paperwork signed authorizing the work
  • Meticulous documentation (photos, sketches, journal notes)
  • Removal of any unsalvageable items
  • Water extraction, using a variety of high-tech equipment
  • Our precisely placed drying equipment
  • Professional techniques, knowledge, training, and experience
  • Continuous communication with the customers and the insurance adjusters

An example of a commercial water damage job we managed of was JAUNT. This was accomplished with minimal disruption to their day to day work and with safety controls in place. In addition, JAUNT could operate their daily driving schedules without disruption to their passengers.

It’s never a suitable time for an interruption in your business to take care of a water damage emergency. That’s where we come in! We were able to help our local Charlottesville customers so it looked ‘Like it never even happened.’

For our Damage Restoration Process click here.

All our crew chiefs have their IICRC certifications in water damage restoration.

To watch our video on moisture meters, click here.

Does your Business Need Water Damage Restoration? Call SERVPRO of Charlottesville Today at 434-977-5850 for 24/7 Emergency Service!

Why Choose SERVPRO of Charlottesville? Our Ongoing Safety Training!

4/24/2020 (Permalink)

Congratulations to Crew-Chief Chris for completing his OSHA 10 training.

We just have to brag about our outstanding crewmembers!

Crew-Chief Chris completed his OSHA 10 Training! Congratulations!

OSHA stands for Occupational Safety and Health Administration, and is under the Department of Labor. This ten-hour training course, overseen by OSHA authorized trainers, is about recognizing and preventing hazards on a job site. At SERVPRO of Charlottesville, we take the safety of our employees and customers very seriously.

As a Crew-Chief, it is up to him to set an example of workplace safety to his team. Chris kindly shared some highlights from his recent training:

  • Every chemical must be properly marked and labeled. It is extremely hazardous to have unmarked chemicals lying around in the restoration industry.
  • Inspect all power cords and tools (hand tools and power tools) before using, to prevent electrical shock and other hazards.
  • Use all appropriate Personal Protective Equipment or PPE’s for the job at hand. This includes safety glasses, ear protection, the right type of gloves for the job, Tyvek suits and respirators for contaminated areas, or areas of containment.
  • Ladders need to be on a level surface and properly braced for safety.

The most vital point was to stop and think before you take action. Be aware of your surroundings, and the possible hazards they could pose.

For more information on the extensive training all our SERVPRO of Charlottesville employees undergo, click here.

Why SERVPRO? We Are Scientists!

4/23/2020 (Permalink)

Our scientists have the knowledge and training to help you with a fire or water damage restoration.

Did you know there is a plethora of science involved in training a water and fire damage restoration technician at SERVPRO of Charlottesville? Who knew?

The Training is Rigorous

  • Initial franchise training
  • On-going web-based training with tests at the end of every training module
  • Stringent IICRC certification
  • Hands-on training on the jobsite
  • Lead-Safe training
  • Subrogation Training

The Science We Use Everyday

 Electricity

  • Amps and voltage, with a mathematical formula to determine the power requirements for a job.
  • GFCI’s (Ground-Fault Circuit Interrupters) Important, since many of our jobs involve water.
  • Power distribution boxes that convert 240-volt circuits into 120-volt circuits. Knowing about this is critical to ensure they have the right amount of power to run the correct equipment to get the job done, without going beyond amp capacities.

Weather

  • Measuring the relative humidity, temperature of air masses and Dew Point
  • Creating negative pressure, and measuring it to confirm that it has been reached.
  • Condensation, temperature control and humidity control

Equipment/Engineering

  • Type of pump needed for different jobs, depending on factors: suction, lift, fluid-type, and hose length/width and type.
  • Type of extraction tools
  • Air-movers; which type for the job
  • Dehumidifiers; desiccant or refrigerant and where to place
  • Type of generator for the job. Is there electric power at the site?

     Chemistry

  • Our products and determining the right EPA approved chemicals for the job, the correct temperature and ratio. Determine if it is nonionic, anionic, or cationic; If it is cationic, it will be incompatible with anionics.

This gives one an idea of the scope of our technicians’ knowledge and training. Among the many questions they contend with is ‘What’s the most efficient way to dry the particular job?’ Every job situation is different, and there is always something new to learn.

Storm Damage Restoring vs Replacing: Our SERVPRO of Charlottesville Philosophy

4/10/2020 (Permalink)

We're here in our local Charlottesville community to help with your storm, water and fire damage clean up. Call Us!

How does one know what needs to be restored or replaced, when it comes to sifting through the aftermath of a storm event?  Experiencing storm water damage can be overwhelming. It can feel like everything is ruined and must be replaced. But wait! SERVPRO Of Charlottesville is “Here to Help”! Our philosophy is to restore First.

Here’s why:

  • Our IICRC certified trained professionals can help you assess what can be restored and what is not salvageable. For example, building materials, such as drywall, subfloor materials, carpets, and floorings can be restored, unless they were in contact with water for a long time, or in contact with contaminated category 3 water.
  • Faster to restore than replace. We can begin drying and cleaning materials right away. Replacing materials involves the longer process of removing, discarding, choosing, purchasing and installing new materials. We are committed to helping recover these items if it is possible. For information on our Water Damage Restoration Process click here.
  • Cheaper to restore than replace. We have all the high-tech moisture meters and drying equipment necessary to restore rather than replace. For a video demonstration on a few of our moisture meters, and why they are critical in the water damage assessment, monitoring and restoration process, click here.
  • We work with insurance companies to keep them appraised as the work progresses. Insurance companies are happy to work with us as the cheaper and quicker alternative to replacement.

More often than not, Restoration is a better alternative to Replacement. For information on caring for your belongings and storm damage, click here.

Need help from a Storm Damage Event? Call SERVPRO of Charlottesville at 434-977-5850 for cleaning and restoration in Albemarle County, Wintergreen, Schuyler, Lake Monticello, Troy, and Palmyra. We’re “Here to Help”!

Preparing your Charlottesville Basement for Storms and Floods

3/18/2020 (Permalink)

Storm flooding and power outage could lead to sump pump failure and a flooded basement.

Even though last week was Virginia Flood Awareness Week (March 8-14), the spring season is just starting. That means spring storms in our Albemarle County area with massive rain amounts and the “F”-word…We’re talking about “Flooding” here. Flooding in Central Virginia can happen swiftly, so it is best to be prepared. Unfortunately, flooding manifests itself in lower regions first, such as our basements.

Basement Preparation tips:

  • Maintain and clean sump pump on a regular basis
  • Check for a battery backup; Sump pumps can fail when there is a power loss
  • Consider a generator for additional backup power.
  • Elevate furniture, electrical components, valuables, and contents off floor to higher surfaces
  • Use plastic storage containers instead of cardboard boxes to store items in basement
  • Pay Attention to Flood Alerts
  • ERP Emergency Ready Profile

For more information on flood preparedness, click here

For flood and water damage tips, click here.

SERVPRO of Charlottesville is an IICRC Certified Firm with the training, expertise, equipment, and national resources for large storm and flooding events. This is why “We are Faster to any size disaster.”

Have Storm or Flood Damage? Call Us Today 434-977-5850

We are Cleaning Experts

3/17/2020 (Permalink)

We follow all CDC guidelines cleaning with our hospital-grade disinfectant.

SERVPRO is Here to Help during this time of need.

During this unprecedented time caused by the global pandemic of Coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your commercial property, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your business needs deep cleaning services, call the experts TodaySERVPRO of Charlottesville at 434-977-5850

Charlottesville Hoarding Cleanup Services

3/11/2020 (Permalink)

Need help with hoarding cleanup? We are "Here to Help"!

Do you know anyone you would consider a ‘Collector’, ‘Pack-Rat’, or…a ‘Hoarder’?

Without going into the psychology of Hoarding Disorder, or HD, a hoarding situation can escalate from

  • a clutter issue
  • to a health and sanitation issue
  • to a safety issue
  • In an emergency situation, such as fire, blocked pathways could be disastrous.

Our IICRC certified team at SERVPRO of Charlottesville have the training, experience, and equipment to handle hoarding cleanup. In addition, our crews are professional, polite and tactful. For more information on our Advanced Technology & Techniques, click here.

How we can help:

  • Assess the situation
  • Dispose of Debris
  • Can do an Inventory of items
  • Floor to ceiling Cleaning, Disinfecting and Deodorizing
  • Demolition, if necessary, such as remove affected carpeting, flooring, and drywall
  • We can rent dumpsters and storage containers to have on-site
  • Our Crews wear Personal Protective Equipment (PPE) while at these job sites, to avoid infection

Our focus is on indoor cleanup; not outdoor spaces such as yards and fields.

For more information on Hoarding Disorder, click here.

For information on how to help a loved one with HD, click here.

Need help with Hoarding Cleanup?

Call SERVPRO of Charlottesville today at 434-977-5850

We are “Here to Help”

Charlottesville Dryer Vent Fire Safety

3/6/2020 (Permalink)

Dryer vent fire? We are “Here to Help” with your fire damage.

When was the last time you cleaned your dryer vent? Many of us dismiss this task because of our busy lives, or maybe we just don’t want to bother with it; too many other pressing matters at hand, right?

Why is this important?

Lint can accumulate in and clog the vents, causing them to overheat and ignite. These types of fires can be prevented with regular dryer vent cleaning.

A clogged dryer vent recently caused a local house fire in Charlottesville. Luckily, the owners were home and took action promptly. The firefighters contained it quickly, but it still caused quite a bit of damage to the home. For more about this local news story, click here.

According to the U.S. Fire Administration, “2,900 home clothes dryer fires are reported each year and cause an estimated 5 deaths, 100 injuries, and $35 million in property loss. Failure to clean the dryer (34 percent) is the leading cause of home clothes dryer fires.”

The Basics in What to Do:

  • Dryerexhaust vents should be inspected and cleaned at least once a year
  • Lint trap should be cleaned before and after every dryer load

SERVPRO of Charlottesville is “here to help” with your fire damage restoration.

For information about our Fire Damage Restoration Process click here.

For Fire Damage Emergency Tips click here.

For Questions about Fire Damage Repair and Restoration

Call 434-977-5850. We are “Here to Help” for 24-Hour Emergency Service

Selling Your House with Mold Issues? SERVPRO of Charlottesville is “Here to Help!”

3/3/2020 (Permalink)

Mold doesn’t have to be a house contract deal-breaker; we can help!

So, you are selling your Charlottesville home this Spring, but you discovered…(gasp!) Mold?!  For most home buyers, discovering mold is a deal-breaker. It doesn’t have to be.

Mold is everywhere:

  • It takes roughly 24 to 48 hours to start growing after a water damage
  • Mold needs a moisture source to grow
  • Mold feeds on any organic material such as wood, paper, drywall, carpet, clothes, …most things in your house…

Step 1: Fix the Leak/Source of moisture

Step 2: If anyone in the house is experiencing health issues, we refer the customer to an Industrial Hygienist, who can:

  • Do a full site visual inspection
  • Collect and test cultured air and surface samples
  • Measure the home moisture levels
  • Include their findings and recommendations in a report called a protocol, which is given to the customer
  • Customer sends the protocol to SERVPRO of Charlottesville

Step 3: Once the source of moisture has been fixed, SERVPRO of Charlottesville

  • can do an assessment
  • give a price range and scope of work (there may be unknowns)
  • start the mold remediation process

We get a lot of calls in the springtime about mold, especially from home sellers. Don’t panic. We’re “Here to Help”!

For more information about our Mold Remediation Process, click here.

For more information about Industrial Hygienist, click here.

For a really cool EPA Interactive “Mold House Tour” click here.

For Charlottesville Area Association of Realtors (CAAR), click here.

Have water damage and mold? Call SERVPRO of Charlottesville at 434-977-5850.

We’re “Here to Help” with our 24/7 Emergency Service.

Why Choose SERVPRO of Charlottesville for Fire Damage Restoration? We’ve Been in Your Shoes (Part Two)

2/17/2020 (Permalink)

We've been in your shoes, and know the trauma of coping with fire and soot damage.

As mentioned in a previous post, SERVPRO of Charlottesville suffered a water damage loss in March 2016. At the end of April 2016, we experienced a warehouse fire. Again, Amy Yates, our wonderful Accounting and HR savant lived through the whole ordeal.

She recounts, “The culprit was some faulty electrical wiring at the outlet between the bay doors. Our next-door neighbor at True Green (lawn fertilizer company) happened to get to work a half an hour earlier than usual, at 6:00 am. He saw smoke coming out of the bay door and called the Fire Department. The Fire Department called SERVPRO of Charlottesville and got me since I was on call. ‘Your building is on fire!’ are hardly the words you want to hear upon awakening. It didn’t take the firefighters long to put out the fire; about 15 to 30 minutes. But it caused so much damage! And soot was everywhere! You don’t realize how fast soot permeates into everything. I still have old files that smell sooty.”

It was ‘all-hands-on-deck’ to:

  • inventory everything
  • throw out what couldn’t be salvaged
  • clean up all affected areas
  • and keep the business open for the customers we were “here to help”

Amy continues her narrative, “The phones were down because the heat affected the wiring. Soot ruins electronic equipment. SERVPRO of Lynchburg lent us equipment since much of ours was ruined in the fire. In retrospect, the fire could have been much worse. The smoke was detected early, and that made all the difference.”

Lessons Learned:

  • We have greater Empathy for customers going through the same kind of trauma
  • We know that the panic is real
  • We know that it WILL get better

So, we know what we are talking about when we say ‘We’ve been in your shoes’.

For information on our Fire Damage Restoration Process, click here.

For information on the training involved for our Restoration Specialists, click here.

For information on IICRC standards and why hiring a Certified IICRC Firm is important, click here.

Before and After photos on our warehouse fire, click here.

Have Questions About Fire, Smoke, and Soot Damage?

Call SERVPRO of Charlottesville for 24 Hour Emergency service at 434-977-5850  

Viruses Spreading Like Wildfire? SERVPRO of Charlottesville Can Help

2/12/2020 (Permalink)

Worried about Viruses? SERVPRO of Charlottesville offers Cleaning & Disinfecting Services 434-977-5850

Did you know that SERVPRO offers detailed cleaning and disinfecting services?  And that our corporate office has an in-house chemist that works hard to create products for these specialized services? 

Take SERVPROXIDE for example.  SERVPROXIDE was created by SERVPRO and is designed to kill harmful bacteria, viruses and mold on hard surfaces.  Plus, it is an effective sanitizer for soft surfaces.  Below is a list of Bacteria, Viruses, and Fungi that SERVPROXIDE is used for:

BACTERIA

  • Enterobacter aerogenes
  • Escherichia Coli (E-Coli) 
  • Klebsiella pneumoniae 
  • Legionella pneumophila 
  • Listeria monocytogenes
  • MRSA (Methicillin-resistant Staphylococcus) 
  • Mycobacterium bovis- BCG (surrogate for tuberculosis) 
  • Pseudomonas aeruginosa 
  • Salmonella enterica 
  • Staphylococcus aureus 


VIRUSES

  • Acinetobacter baumannii 
  • Adenovirus 1 
  • Hepatitis A, Hepatitis B, Hepatitis C 
  • Human Immunodeficiency virus type 1 (HIV-1) 
  • Influenza A (H1N1) (Swine Flu) 
  • Influenza B Virus 
  • Norovirus (Feline Calicivirus as surrogate) 
  • Respiratory Syncytial Virus (RSV) 
  • Rotavirus 


VIRUSES - ANIMAL

  • Bordetella bronchiseptica 
  • Canine Distemper Virus 
  • Canine Parvovirus (PARVO) 
  • Feline Calicivirus 
  • Hantavirus (Prospect Hill Virus)


FUNGI

  • Aspergillus niger 
  • Trichophyton mentagrophytes
  • Trichophyton rubrum 

SERVPROXIDE is…

  • an EPA Hospital Grade disinfectant and sanitizer
  • Carries the EPA’s lowest toxicity rating
  • Requires no PPE
  • Safe for everyday use/ general purpose cleaning

Common areas of use:

  • Federally Inspected Meat and Poultry Processing Plants
  • Gyms, Locker Rooms, Sports Gear
  • Homes, Daycares, Schools, Laboratories
  • Hospitals, Nursing Homes
  • HVAC - Internal and External
  • Poultry Houses, Egg Processing Premises, Hatcheries
  • Restaurants, Refrigerated Storage Units
  • Swine Sanitation Premises
  • Vehicles, Ambulances, Buses, Airplanes, Trains, Boats, Cruise Ships
  • Veterinary Clinics, Animal Pens, Farms

While it is not possible to completely prevent the spread of viruses and germs, there are ways to keep them at bay and we are Here to Help!  Call us today at 434-977-5850

Water Loss in Your Charlottesville Business? We’ve been in Your Shoes

2/12/2020 (Permalink)

Water damage remediation in progress simultaneously with remaining open to help our customers.

There’s a saying that goes, “You can’t understand someone until you’ve walked a mile in their shoes.” And we have been in your shoes when it comes to dealing with a water loss to our business.

In March 2016 we had a water loss at our current location on Quail Run. A faulty pipe valve, in the ceiling of the men’s bathroom, was the culprit.  Amy, our Accounting and HR savant, was here that morning. She recounts, “I entered the building around 7:30 am and immediately heard the rushing sound of water pouring out onto the carpet, pooling, and spreading quickly down the hall. The initial feeling was to panic, followed by taking action.” Our SERVPRO warehouse manager found the source of loss and worked to stop it, while Amy moved vital office equipment off the floor and out of the way of the encroaching flood. Then she called our franchise owner, Earl, and office manager, Krystina.

Another call was put out to the property manager of our office/warehouse, to inform them of the situation and to go through the proper channels to sign the necessary paperwork and forms to authorize us to do the cleanup. Yes! Even we at SERVPRO needed to make sure all the paperwork was done before getting a ‘green light’ to work!

Our crew members got to work identifying and sketching the affected areas, doing ‘Before’ photos, extracting water, and setting up drying equipment.  

Did it cost us in terms of lost business? No. Our highly trained crew members are professionals who know just what to do. We all took care of the office, in addition to helping our customers.

Lessons learned:

  • Empathy for our customers
  • We know that the panic is real
  • We know that it will get better

To learn about our highly trained crew members, click here.

To learn about the importance of being an IICRC Firm, click here.

Stay tuned to find out how we handled a fire in our warehouse!

Call SERVPRO of Charlottesville at 434-977-5850 for Emergency 24-Hour Service

We’re “Here to Help” 24/7/365

Cooking and Fire Safety Tips for Charlottesville Homes

2/4/2020 (Permalink)

If this happens to your Charlottesville kitchen, we have highly trained Fire Restoration Technicians "Here to Help."

I grew up cooking on a gas burning stove. We had to strike a match to light the stove and did not think about the fire danger involved. Our wooden home was in an older neighborhood built around 1910. No fire extinguisher. No smoke alarms.

It’s what you are accustomed to, right?

Luckily, we were very careful and sensible in the kitchen. Yet, cooking is a major cause of home fires.

Here are some safety tips that apply to everyone, including seniors:

  • Never leave your stove unattended while cooking. Period.
  • Keep the area around the stove clutter-free. Even a pot-holder can catch fire instantly from an electric stove. 
  • Never put Anything on the stovetop, such as grocery bags or cardboard boxes. It would be too easy to accidentally turn it on.
  • Do not store Anything in your oven.
  • Keep the stove surface clean, especially from grease. 
  • Pour hot grease into a coffee can or other heat-safe container. Then throw it away.
  • Roll up your sleeves
  • Keep a fire extinguisher easily accessible (and learn how to use it).

Hopefully, a fire disaster may be avoided. However, if you need us for your fire restoration, we are “Here to Help”.

For information about our Fire Damage Restoration Process click here.

For Fire Damage Emergency Tips click here.

For Questions about Fire Damage Repair and Restoration

Call 434-977-5850. We are “Here to Help” for 24-Hour Emergency Service

Equipment Spotlight: We Can Remediate Storm Damage If There Is No Power, Using Our Generator Trailer

1/24/2020 (Permalink)

Auxiliary power for large jobs is one of the many uses for our generator trailer.

Having a powerful generator in the Cleaning and Restoration Industry is a must. When a storm sweeps through the Charlottesville area and causes wind and flood damage to your home or business, you could end up with substantial water damage.

In some cases, it would be dangerous to use electricity.

In other cases, there could be a power outage.

Water damage needs to be remediated immediately; It can ruin everything, especially wood. Mold can quickly become an issue within 24-48 hours. So, how to extract all that water from your structure when time is of the essence?

SERVPRO of Charlottesville has a generator trailer at-the-ready, to power all of our equipment to remediate your storm loss.     

If the power is out because of a storm, SERVPRO of Charlottesville can still be “Here to help.” Call us at 434-977-5850 for 24/7 Emergency Services.

What is a “Puff back”?

1/23/2020 (Permalink)

Our dedicated and meticulous Charlottesville team cleaning soot-begrimed pack outs.

How can something that sounds so cute, like “Puff back”, wreak so much havoc, and cause such a greasy, sooty, smokey mess?

It should be called “Yukky, Smeary, Begrimed Backfire Blast” instead!

In a nutshell, a puff back is when greasy smoke and soot backfire into a home from an oil burning appliance such as an oil furnace, water heater, or boiler. This residue is distributed through the duct system and living space, covering everything: drapes, bedding, furniture, computers, books, art, rugs, electronics, cabinets, ceiling, walls…

 A similar phenomenon can occur from a fireplace or wood stove, where soot is released into the room, but it is not considered a “puff back.”

If this happens to you:

  • Don’t attempt to clean the smoke or soot residue yourself. These stains spread easily and set quickly.
  • Don’t use the furniture or walk on the carpet.
  • Don’t turn on computers and other electronic devices; They can be ruined from this corrosive soot.
  • This oily soot can cause health issues.

Puff backs can be prevented with furnace and chimney yearly maintenance and cleaning.

SERVPRO of Charlottesville is an IICRC Certified Firm with the proper techniques, training, products and equipment to clean everything affected by a “puff back”, or “yukky, smeary, begrimed backfire blast.”

For information on our fire/soot damage restoration process, click here.

For videos about our soot damage cleanup and restoration, click here.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today at 434-977-5850

Why Are We “Faster to Any Size Disaster”?

1/20/2020 (Permalink)

Our fleet of vehicles and equipment is ready for any size disaster.

Fast 24-Hour Emergency Service

Fun Fact: Did you know that there are over 46 SERVPRO Franchises in the state of Virginia?

Being locally owned and operated, as well as being a franchise of a nationally recognized brand, is the best of both worlds. We live and work locally, and know Central Virginia well. But we also have corporate support when we need it. And, sure enough, we needed the help two years ago, when the spring rains just…wouldn’t…stop.

Of course, we had an extraordinarily high call rate about water damage. Our owner, Earl Clarke, put in a call for help. The very next day, a 53-foot trailer of equipment arrived with teams of IICRC certified technicians/crewmembers “here to help.”  

Training

SERVPRO of Charlottesville is an IICRC Certified Firm. On top of that, all of our technicians are IICRC certified in Water Damage Restoration.  Crewmember training is ongoing, as noted here. For a list of our certifications, click here.

Advanced Technology

For a faster response, our high-tech equipment is preloaded and neatly organized on our vehicles. Our high-tech equipment includes:

  • moisture detection and measurement equipment
  • water extraction and drying equipment
  • techniques for deodorization and anti-microbial treatments

For more information on our advanced technology, click here.  

Need Emergency Service? Call Us 24/7 434-977-5850

And remember, “We’re Here to Help”

After a Storm, the Clock Starts Ticking for Mold Issues

1/15/2020 (Permalink)

Storm damage to a Charlottesville area home floods the basement and can encourage a mold issue.

The storm came and blew through the area, and now you are left with a horrible memento:

  • A flooded basement
  • A leaky roof
  • A flooded first floor
  • A downed tree on the house

Now what? 

You do what you can to clean up the storm damage, but the situation is overwhelming. And the clock is ticking…

Within 24 to 78 hours of a water encroachment, mold can quickly become a complication. Mold spores are all around us. In order to grow and flourish, mold needs:

  • source of moisture
  • food (organic material/cellulose, drywall, wood, paper, carpet, clothes, pretty much anything in your house)
  • wide temperature range, between 32 and 122 degrees.

Here’s what you can do till SERVPRO of Charlottesville arrives:

For Mold Damage Emergency Tips, click here.

For Water Damage Emergency Tips, click here.

For more Information on Storm Cleanup and Restoration, click here.

Call SERVPRO of Charlottesville for Storm Damage and Mold Remediation!

Need Emergency Service? Call Us 24/7 434-977-5850

We are locally owned and operated, with national storm resources, so we can be “Faster to any size disaster.”

Do You Have Mold in Your Charlottesville Commercial Property?

1/14/2020 (Permalink)

We have the training, expertise, and equipment to manage any mold remediation assignment.

Mold is all around us in our environment. You can’t escape it!

Just add water and give it a few days, to encourage the mold to grow.

We get a lot of calls at SERVPRO of Charlottesville concerning mold in commercial buildings. Don’t panic!

We can address these concerns, by finding out:

  • Where is the source of moisture?
  • What needs to be fixed to stop the moisture from entering the workplace?
  • Are any employees experiencing any health effects from this?

If the answer is “Yes” to the Health Issues question, we immediately refer the caller to an Industrial Hygenist for Indoor Air Quality and Mold testing.  

We are able to remediate the mold, not test the mold.

An Industrial Hygenist is able to give the business owner more information through 1.) a full site visual inspection, 2.) collection and testing cultured air and surface samples, and 3.) measuring the moisture levels in the building. Their findings and recommendations are included in a report, or protocol, which is given to the customer.

  • The next step is for the commercial customer to send us the protocol.
  • We can then do an assessment at the business site.
  • Only then, can we give a price range, and scope of work, keeping in mind that there may be unknowns.

For more information on our Mold Remediation Process, click here.

For more information on mold in your commercial building, click here.

SERVPRO of Charlottesville is locally owned and operated and available for Emergency Service 24/7. Call us for Mold Remediation at 434-977-5850.

IICRC Certification: Why This Should Be Important to You

1/10/2020 (Permalink)

SERVPRO of Charlottesville employee holding our IICRC Firm plaque. Production Manager, Ryan Mitchell, holding our IICRC Certified Firm plaque, next to the wall of employee certifications.

IICRC stands for the Institute of Inspection Cleaning and Restoration Certification.

It is a non-profit organization for the cleaning and restoration industry, with emphasis on high standards in education and training for companies and technicians. Since it’s inception in 1972, the IICRC has evolved into a global organization with:

  • more than 60,000 active Certified Technicians
  • more than 6,000 Certified Firms around the world

The IICRC’s Mission is to “establish and advance globally recognized standards and certifications for the inspecting, cleaning, restoration and installation industries.”

Training is rigorous and ongoing. There is always a new skill to learn in a variety of subjects. There is always a new level to obtain. The quest for knowledge is satisfied with the Continuing Education Classes offered by the IICRC.

A Certified Firm ensures that high standards and best practices are continuously being met. Being a Certified Firm lets customers know that the company is reputable, safe, effective, and professional. It gives customers peace of mind at a time when everything else is stressful.

Currently all production employees at SERVPRO of Charlottesville are IICRC certified in Water Damage Restoration. Additionally, many of them are IICRC certified in Fire and Smoke Restoration.

For more information about our highly trained production team click here

Call SERVPRO of Charlottesville for 24 Hour Emergency service at 434-977-5850.  

We are a “Trusted Leader in the Restoration Industry”.

Are You Ready for a Winter Storm in Charlottesville?

12/31/2019 (Permalink)

It is prudent to know where your main water shut off valve is located, in case of a pipe rupture and water damage.

Are you ready for an ice storm-induced power outage in the Charlottesville area?

Are you ready for a burst pipe from below-freezing temperatures?

Do you have a plan in place, if you are without electric power for one, two, or three days?

Ready or not, winter is here, and now is the time to prepare.

Yes, the Central Virginia weather’s been unseasonably mild lately. However, winter is just getting started. As they say, “forewarned is forearmed.”

Tips for preparedness:

  • Have a variety of canned foods available.
  • Have an alternative heat source (e.g. woodstove, propane gas, generator).
  • Have battery-operated light sources (e.g. camping lantern, headlamps, flashlights, plus batteries).
  • Have a supply of drinking water (one gallon per person, per day).
  • Know where your main water shut off valve is located. SERVPRO of Charlottesville has special identifying tags for this purpose.

In the event of storm damage, SERVPRO of Charlottesville is available for 24 Hour Emergency service. For more information on storm damage and restoration click here.

We are “Faster to any size Disaster” and are a “Trusted Leader in the Restoration Industry”.

Have Storm Damage? Call Us Today at 434-977-5850

Restoring Your Charlottesville Commercial Property After A Water Damage Event

12/31/2019 (Permalink)

Our SERVPRO of Charlottesville vehicles are packed up and ready to roll to your commercial water damage site.

Flash flooding and water damage events at Charlottesville commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.  For information on our commercial water damage restoration, click here.

About SERVPRO of Charlottesville

SERVPRO of Charlottesville specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For more information about our highly trained restoration specialists, click here.

Charlottesville/Albemarle Smoke and Soot Cleanup

12/31/2019 (Permalink)

Our Charlottesville vehicles are neatly organized and loaded with the latest high-tech equipment so that we can be “Faster to your disaster."

Smoke and soot are very invasive and can penetrate various cavities within your home, causing hidden damage and odor. We have the smoke damage expertise, equipment, and experience to inspect and accurately assess the extent of the damage, and to develop a comprehensive plan of cleanup and restoration.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Charlottesville will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pre-testing. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today at 434-977-5850

Pack-Outs for Soot-Damaged Items

12/16/2019 (Permalink)

Pack-out boxes with contents ready to be cleaned at our local warehouse.

After dealing with clean up and recovery from a fire in a business or home, the last thing one wants to handle is cleaning every soot-damaged item in the building.  One of our many services for fire damage and restoration is our Pack Out service. 

This can involve carefully

  • Packing soot-damaged items
  • Transporting them to our warehouse for storage and cleaning
  • Attentive restoration using high-tech methods, such as our Ultrasonic machine(click here for video)
  • Wrapping restored items in paper or bubble wrap
  • Re-boxing them for delivery to the owner….Voila’!!

Our ultimate goal is to restore items to preloss condition.  However, not everything is able to be fully restored after being damaged by fire. In which case replacement is recommended.  

For Before and After photos of fire-damaged restored items, click here.

For information about our fire-damage restoration process click here

SERVPRO of Charlottesville is locally owned and operated, and is a “trusted leader in the restoration industry”.  We are available for Emergency Service 24/7.  Call us at 434-977-5850

Charlottesville Angel Tree Participation and Partnership 2019

12/16/2019 (Permalink)

Group of SERVPRO and CAAR employees at the Salvation Army facility, after Angel Tree delivery 2019.

Chalk up another year partnering with the Charlottesville Area Association of Realtors (CAAR), and their affiliate, the Young Professionals Network (YPN), to help out our local Salvation Army with their annual Angel Tree drive. With a motto of “Faster to any Disaster”, it makes sense for SERVPRO of Charlottesville to help out a disaster relief organization, such as our community Salvation Army.   

This year, we helped by supplying our big box truck, load it up, and unload everything at the Salvation Army’s facility in Charlottesville. It was a fun, inspiring, coordination of effort with friends, and a good time was had by all; A win-win situation!  It felt great to be “Here to Help” our local community and we look forward to future collaboration with our friends.

SERVPRO of Charlottesville is locally owned and operated and is always an active part of the local community. 

Don’t Lose Business from Frozen Pipes

12/13/2019 (Permalink)

The mess created by frozen pipes can cause significant business interruption.

Now that the Holiday lights are up, this is the time to be proactive in preventing frozen pipes and the damage it can cause for your business.  And the damage can be a devesting interruption, as one local Charlottesville business discovered last winter.  Click here for before and after photos.  Usually, a frozen pipe will rupture from the pressure build up between the water source and an ice blockage. 

Tips for preventing frozen pipes include:

  • Insulate your building, using caulking and weatherstripping, to keep cold air from reaching wall cavities such as crawl spaces, roof spaces/ceilings, and basements.
  • Cover pipes with insulated wrapping or sleeves.
  • Drip water from faucets during extreme freezing weather conditions, to keep the water circulating.
  • Have a back up power/heating source to keep inside temperatures above freezing.
  • Get an Emergency Ready Profile (ERP) appointment scheduled for FREE!! Should a pipe burst and flood your business, an ERP will save valuable time to mitigate the emergency and speed up the cleanup and recovery process.

Click here to learn about our Commercial Water Damage Restoration services

SERVPRO of Charlottesville is available for 24 Hour Emergency service.  We are “Faster to any size Disaster” and are a “Trusted Leader in the Restoration Industry”.

Prep-work for Catastrophic Storms

12/10/2019 (Permalink)

Part of our free ERP service includes locating priority shut-off valves.

Wouldn’t it be great to have a plan in place in order to be prepared for storm damage to your home or business?

Wouldn’t it be great to have a plan of action for saving valuable time in getting the ball rolling with clean up and restoration, rather than running around trying to gather necessary items, such as:

  • Insurance information
  • Walk-through photos from Before the damage
  • Facilities details, such as shut off valve locations, priority areas, and contact information
  • Supplemental power (Do you have it? Will you need it?)
  • Identifying the chain-of-command to authorize the cleanup and restoration work to begin

And, what if designing this plan was at no cost?

SERVPRO of Charlottesville has this plan.  It is the Emergency Ready Profile (ERP). We have everything you need to be prepared.  And being prepared is key to peace of mind and reducing business interruption following a disaster.

We have helped other local businesses, such as the Salvation Army  recover from storm damage to their office.

Call SERVPRO of Charlottesville at 434-977-5850 today, to get your Emergency Ready Profile set up scheduled.

And remember at SERVPRO, “We’re here to help”!

SERVPRO of Charlottesville: Building Community

12/6/2019 (Permalink)

Literally written on our office wall, in giant gold letters, are SERVPRO of Charlottesville’s Core Values of Integrity, Leadership, Teamwork, and Growth.  By providing opportunities for our employees to participate in giving back to the local community, we are helping each other grow.  And, as part of the local community of Charlottesville, we want to be involved.

We continue to partner with the Salvation Army’s Angel Tree gift drive, and participate with CAAR in delivering all their donations to the Salvation Army

Another example of how SERVPRO participates in our local community is our involvement with the Virginia Institute of Autism (VIA). Not only was SERVPRO of Charlottesville one of the 2019 Finish Line Sponsors, but several employees volunteered, and our Production Manager ran in the race. Our Marketing Team volunteered at the 2018 VIA Gala. We’ll be ready to run again next year!

Other opportunities for building community and personal growth:

  • Boys and Girls Club/Cops 4 Kids day
  • Montessori Truck Touch Event, May 2019
  • Hurricane Florence Relief Supply Collection, September 2018
  • AHIP Build Day (Home Repair non-profit)

Photos for many of these events can be seen on our website and Facebook.

Prepping Your Home This Winter from Water Losses

11/19/2019 (Permalink)

Prevent you home from having a water loss this winter by checking out these simple tips.

Now is the time. You’ve heard it every year, prep your home, winter’s coming. No joke: the cold can do serious damage to your home. Follow these easy tips to avoid potential losses.

  1. Turn off exterior water faucets. Disconnect and drain hoses. If these are left on water can freeze in it and water will back up into your home, and worst-case scenario, bust all your pipes.
  2. Turn off sprinkler systems and drain pools according to manufacturer’s instructions.
  3. Caulk around your windows and doors. This can prevent water driven rain from coming in around your openings. It will also reduce your electricity bills by retaining your heat during the colder months.
  4. Walk around your home looking for missing, damaged or loose shingles on your roof. Rain and snow will come into your home from these compromised areas, causing water damage that can lead to mold issues in your attic. Check your soffits as well and repair any potential critter holes you may find.
  5. Clean your gutters. Remove any branches or obstructions to your gutters and downspouts. Debris can cause your gutters to be unable to easily remove rain water and snow melt, causing water to leak into the eaves and into your home.
  6. Locate and test out your water main. Many haven’t been used in a while, if at all, and it may need a tool and some lube to be able to turn it off and on easily. A residential home experiencing a water pipe leak can release up to 210 gallons per minute. The size of a very large fish tank… per minute…. That is not the time you want to discover the valve on your water shut off won’t budge. Call our office for free water shut off tags.
  7. Wrap any pipes located next to an exterior wall with insulation. If not, consider leaving your faucet dripping in extreme temps to keep the pipe from freezing.

Check and replace appliance hoses on a regular basis as well as check the batteries and functionality of your smoke and carbon monoxide detectors.

These simple steps will go a long way toward making your home cozy and safe this winter season. For any emergency situation SERVPRO is always here, on call, 24 hours a day , 7 days a week.

SERVPROxide is an excellent choice when cleaning up contaminated water losses

11/12/2019 (Permalink)

SERVPROXIDE is just one of many products made by our Corporate Office specially designed for the services that we provide.

In the last week you may have seen a cartoon person and blurb about one of our products, SERVPROxide. We have recently begun using this product on more jobs and here’s why… SERVPROxide is a chlorine dioxide-based disinfectant and sanitizer, many of the jobs we deal with come from contaminated water or sewage which can leave behind harmful bacteria, viruses and molds. In a home its bad but if it’s your business, it’s affecting your bottom line. Once the mess is cleared up smells can linger in any surface that cannot be removed. SERVPROxide is so effective it will remove any remaining contaminants from hard surfaces, and leaves only a faint odor that quickly dissipates with air circulation. This product is so mild, with a ph level of 8.5-9.5, it can even be used on mildly soiled soft surfaces. FYI, soft surfaces damaged by sewage are not considered salvageable. SERVPROxide is so gentle it is safe for everyday use and no PPE or gloves are required, making it easier for our technicians to use. You can see why it is one of our “go to “products in a long line of specialty products SERVPRO offers.

Charlottesville Residence: Does Your Home Have Water Damage?

10/11/2019 (Permalink)

Your home is very important to you and we do our best to walk you through our drying process to help put you more at ease.

Water is running. You can hear it from upstairs, your heart sinks… Life is crazy right now and the last thing you want to deal with is damage to your home caused by water.  When a loss occurs the experience can be completely overwhelming. Is the source fixed? Have I gotten all the water up? I only have beach towels, will they get all the water? Your home is most likely your largest investment and a sudden accidental discharge of water, possibly even contaminated water can seem overwhelming.

 That’s when you call SERVPRO of Charlottesville. We’re here to help. We have the knowledge, the equipment and the products to remove any type or water, even if its contaminated.  We spend many hours training our staff to understand how to safely dry your home and your contents to make them safe again for everyday use. Water damage can come from many sources... burst pipes, sewage drains, AC units, water heaters, water lines as well as storm damage even as large as a hurricane. SERVPRO employees have the knowledge and the training you can rely on to return your house to the home it was before the emergency. 

Just Spooky Spider Web Decor? Think Again...

10/11/2019 (Permalink)

Soot webs can be spooky, call SERVPRO of Charlottesville to help clean up the visible soot and remove that lingering odor.

With Halloween right around the corner you may think this is part of the décor, but it’s not. This is an image of a phenomenon called soot webs, also referred to as soot tags. It looks like soot from a fire has settled on a spider’s web or a cob web, but its not. The webbing may look similar but these are actually charged particles carrying the soot and will cling to other charged particles to form these stringy structures. Rest assured there are no spiders lurking around these webs! We use specialty vacuums with hepa filters attached to remove them and the soot they carry. Please do not attempt to wipe these away as the soot will smear and cling to the closest solid structure available.

If you find yourself facing these call SERVPRO and remember we are here to help. 434-977-5850

Newly Certified Water Technicians, Congrats guys!

9/20/2019 (Permalink)

Our newest IICRC WRT certified crew members from left to right: Tucker, Chris, and Lemuel

Congrats to our crew members Lemuel, Chris and Tucker, for their recent passing of the IICRC water certification tests. These IICRC certifications are very important in our industry, not all companies take this extra measure to certify their technicians. Here at SERVPRO we feel like it’s a priority.  This particular class provides technicians the background to understand and use the procedures necessary to deal with water losses, sewer backflows and contaminations such as mold. Knowing how to remediate these types of losses effectively saves our customers time and money. We consistently train our crew members in the latest our industry has to offer, such as green products, new generations of equipment, as well as tried and true measures, used and relied on for years. Every job is different and our crew member are trained to adjust to any situation. Certifying our staff shows our commitment to finding and using the latest knowledge, technology and tools to return your home or your business to a healthy livable space.

Meet Our Latest Certified Fire Crew Members!

9/20/2019 (Permalink)

David and Chris have successfully completed Fire & Smoke Restoration and have already begun applying what they learned.

Congratulations to crew members Chris and David on passing their IICRC Fire and Smoke Restoration class. This important class focuses on the technical procedures for successfully completing the restoration of a fire and smoke damaged environment. Fires can be completely overwhelming. If you’ve ever been to or unfortunately had a fire you know how invasive soot can be. The damage left behind by a fire can be toxic so knowing how to remediate the scene properly is important. Often a fire scene is compromised, knowing what is safe and what is not safe is something for which SERVPRO technicians are trained. Our employees are very proud of the working knowledge they have of our industry, you can always feel free to ask our crew why we are doing something a particular way, they know their business and are happy to share their knowledge and experience. We know these situations are sometimes the worst thing that has ever happened to you, SERVPRO strives to be a source of comfort in the knowledge that when we are done, you will be coming home to a safe, clean, healthy livable space.  

Shout Out To Our Awesome Crew!

7/16/2019 (Permalink)

One way that we love to brag on our crew is by creating a poster of a customer review that our employees can hang anywhere in our office!

We already know that our crew is awesome and that they work hard but man it is so rewarding to hear rave reviews from our customers about how much they appreciated the hard work that our crew did.  It also means a lot to each of our crew members especially when they are specifically mentioned by name like in this 5 Star Google Review left by Mrs. Pitt. 

“Our carpeted basement was totally flooded when the hot water tank broke -- many, many boxes of books and family items were stored there and soaked up a lot of water. A bad situation! The emergency plumber said it looked like we really needed outside help -- so we called SERVPRO. They were a life saver. Nice people who did good work! They helped us dry out the basement, move and store or discard a huge number of boxes, remove and discard the glued down carpeting and tile flooring beneath it -- and bring everything back to normal at the end after other necessary work was done. The project took quite a while from start to finish and they never faltered in their service -- no concern important to us was dismissed. From our first contact on a Sunday afternoon, they always responded when we called and were really good about communicating with us. Ryan (the project manager) and Krystina and Amy in the office were great schedulers, organizers and PROBLEM SOLVERS. They also helped by communicating with our home owner's insurance throughout for a smooth process. Chris (the crew chief) was super at organizing the work on site and getting it done -- what felt impossible became possible, then got done. Technicians Sam, Joe, Larry and Evan were all part of the team along the way making sure we were dry and safe. We are very grateful for a job well done!”

Want to put a face to these awesome employees of ours?  Check out our employee page by clicking here!

Why Choose SERVPRO of Charlottesville? Because we have lived it.

5/30/2019 (Permalink)

SERVPRO of Charlottesville has been in your shoes. We know what it is like to experience a water & fire damage.

Not even working at a professional Fire & Water Clean Up & Restoration company can prepare you for a text message that wakes you up at 6:00 a.m. with the words, “Your building is on fire!”….

That is exactly what our on-call staff woke up to on April 29th, 2016. To make matters worse, the month prior, our office staff walked in the front door to find standing water throughout the office because of a water pipe that had busted in the middle of the night. So, believe me, when I say, SERVPRO of Charlottesville has been in your shoes. We truly know what it is like to experience both fire damage and water damage. We know what it is like to stand there feeling hopeless while the fire department works tirelessly to distinguish the flames that are engulfing what you have worked so hard to build. To watch your employees as they arrive ready to go to work standing there speechless and in shock, their mind filling with questions of “Will I still get my next paycheck?” “How can I continue to provide for my family?” “Will I lose my job?”. What about all of the customers that your crews are scheduled to see today or that have entrusted you to safely store their contents in your warehouse while their home is being remediated from damage?

I am proud to say that SERVPRO of Charlottesville is part of the 50% that actually made it!  With each year following the disasters that we faced, we have continued to grow stronger as a company and as members of this community. We are thankful to our local fire department, our loyal customers, our dedicated employees, and neighboring franchises that came together and helped us jump back on our feet so that we can continue to serve the Charlottesville community.

Want to see photos from the fire damage we experienced?  Click here.

When Disaster Strikes, Will You Be Ruined or Ready?

5/14/2019 (Permalink)

SERVPRO of Charlottesville knows what it is like to experience a commercial damage. We know because we have lived through it.

As many as 50% of businesses close down following a disaster, according to the latest research.  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are You Ready?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood.  The best time for planning for such events is not when the event happens, but well before it happens.  No one ever plans on a disaster, but you can be prepared for it. 

The SERVPRO Emergency Ready Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services.  It is designed to serve as a quick reference of important building and contact information.  By working with SERVPRO’s Emergency Ready Profile, your business can receive the benefit of over 50 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order. 

The SERVPRO Emergency Ready Profile Advantage:

  • A no cost assessment of your facility.
    • This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    • It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    • This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO franchise Professional as your disaster mitigation and restoration provider.
    • You have a provider that is recognized as an industry leader and is close by.
  • Identification of the line of command for authorizing work to begin.
    • This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Call SERVPRO of Charlottesville Today to Get Started! 434-977-5850

Charlottesville: Be Prepared for 2019 Hurricane Season

4/25/2019 (Permalink)

This photo was taken May 31st of 2018 at Riverview Park here in Charlottesville, VA following flash flooding. https://bit.ly/2V19IaZ

Did you know that June is the start of hurricane season here on the Atlantic Coast?  If you were in the Charlottesville area during this past summer, you know how devastating flood waters brought in by hurricanes can be.  Sinkholes, power outages, businesses being shut down, homes flooding, precious memorabilia being consumed by contaminated waters, people being stranded or worse swept away by raging water overflowing the banks of river beds, etc.  While it is undoubtedly impossible to prevent natural disasters from occurring, there are things that can be done before, during, and after a flood to help you and your loved ones be prepared.

Tips from FEMA (Federal Emergency Management Agency) for Preparing Your Home or Business for a Flood.

Before the Flood:

  • Have a qualified professional elevate the furnace, water heater, and electric panel if susceptible to flooding.
  • Install “check valves” in sewer traps to prevent flood water from backing up into the drains of your home or business.
  • Seal walls in basements with waterproofing compounds to help avoid seepage.

During the Flood:

  • Turn off utilities at the main switches or valves if instructed to do so.
  • Disconnect electrical appliances.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of moving water can make you fall.

After the Flood:

  • Listen for news reports to learn if the community’s water supply is safe to drink.
  • Avoid floodwaters. Water may be contaminated by oil, gasoline, or raw sewage.  Water may also be electrically charged.
  • Stay out of any building if it is surrounded by floodwaters.
  • Return home only when authorities indicate it is safe.

Is Vandalism Affecting Your Charlottesville Business?

3/27/2019 (Permalink)

Ignoring vandalism can encourage further acts and deter possible customers.

It’s dark. The gate is just slightly open. A dark figure slips through the gate and circles around a small office building. A lone car drives by. But as the sound of the engine fades, so do the headlights and darkness returns to cover the hiding spot of the dark figure. There is a quiet hiss of aerosol for a few moments and then the figure disappears into the night and there is no one to see what has happened until the next morning. In the light of a chilly spring morning, you pull up to begin your work day and see the evidence of what happened the night before: the side of your office has been brightly tagged in paint.

Thankfully, this doesn’t have to be the story of your place of work. You and your team can take steps to deter and hopefully prevent vandalism.

Steps to Take before Vandalism Strikes

To begin, make sure to keep the area around your business well-kept and clean. Well-manicured landscaping and a regularly maintained building can help deter vandalism. You can even use your landscaping to help protect otherwise easy-to-reach marks. Large bushes or plants that are prickly can be placed under and in front of windows and walls that could be targeted.

You can also increase the security around your place of business. Secure gates and entrances to make it harder to enter the premises and keep the area well-lit. You can also add motion-sensor lights or security systems.

If you are the victim of vandalism, make sure to clean up the damage as soon as possible to discourage additional vandalism.

What to Do If You Find Vandalism on Your Property

Steps to clean up vandalism vary greatly depending on the kind. The simplest to clean are cases involving eggs and toilet paper. To clean egg, you will want to act as quickly as possible. Use a garden hose or a combination of soapy water to clean egg off the side of a building or a car. Avoid using a power washer as this can remove paint and damage siding. Toilet paper can persist if you try to pull it down. Instead, use a leaf blower or a long implement like a pool net to gently lift the toilet paper off tree branches and buildings.

Other cases, not as easily remedied, can involve paint or broken windows. If there is broken glass, be very careful to pick up all large pieces and vacuum up any smaller pieces left behind. If there is paint, be very careful with any home remedies as many paint removing products can also harm the materials under the paint, like siding and masonry. If you have any questions about graffiti removal or vandalism cleanup, give our office a call or like us on Facebook to be updated on more tips and tricks like this. 

Confidence in Your Sump Pump? It’s Possible.

3/20/2019 (Permalink)

This Charlottesville basement didn’t have a sump pump at all. Our team used portable pumps to begin extraction.

Basements can be creepy. They creak. Often furnaces or dryers are down there making weird noises, and no matter how many lamps and lights are down there, they are still dim with just a few too many shadows. A concrete hole with water in it and an oddly shaped machine that seems to turn on of its own accord doesn’t help a basement’s reputation. Never the less, sump pumps are extremely important if you want to avoid squishy feet and water stains up the walls.

Many calls that we receive about flooded basements begin with sump pump failure.  In the middle of the night, you shouldn’t be worried that your sump pump will fail. You had it installed so that you would have peace of mind during a storm, but the reality is that many sump pumps do fail. Here are a few tips to keep your sump pump running when you need it and for many years to come.

1. Consider a battery backup for your sump pump.

In the event of a storm, if the electricity to your home is disrupted, a battery back up will allow your sump pump to run uninterrupted and prevent water and storm damage.

2. Do your research when choosing a pump and the person who will install it.

Many sump pump failures come from an incorrectly sized pump. A pump that is too large will have to run too often and a pump that is too small might not be able to keep up with the amount of water in your basement. Similarly, pumps that are installed incorrectly can cause more problems than they prevent. Sump pumps have many precautions in place to help prevent water back up or a power shortage.

3. Maintenance

Regular maintenance including checks and cleaning help to prolong the life of your sump pump. This practice will also help uncover problems before those problems cover your basement in water.  

These tips provide a great base to a better sump pump that will help prevent a basement flood and give you more peace of mind when the thunder rumbles. If, however, something should happen, stay calm: SERVPRO of Charlottesville is Here to Help.

In Charlottesville, Green Means Clean

3/13/2019 (Permalink)

A shot from our production room, we see our green wall and are reminded of the importance of the whole team each day we come to work.

Here at SERVPRO of Charlottesville, we love green. As such, we get pretty psyched up about St. Patty’s day. The green hats, beads, and decorations, it’s great.

But to us, green is more than just festive. It’s a representation of who we are as a team. We are proud of our team and we work hard to cultivate a sense of belonging and instill a sense of pride into the work that we compete. Green is part of what visually unites us as a team and a family.

Cleanup & Restoration is a surprisingly personal business, as our customers invite us into their homes and businesses during experiences that are already stressful.  We work to make this experience positive by taking the same pride in our work as we would in our own homes or businesses. We like to use the green as a symbol of this pride and comradery.

So Happy St. Patrick’s Day! Enjoy your corned beef sandwich and remember that “Green means clean!”

The Day Starts in a Fire and Ends in a Water Damage?

3/6/2019 (Permalink)

Photo courtesy of Brandon Leon

We recently received a call about a small grease fire in an apartment building. But we were not called in to restore the fire damage, that damage was minimal. We were called in because the fire had caused the sprinkler system to go off, causing water damage on three floors. In this situation, we were onsite that same evening, working to extract as much water as possible. While the fire was just in one unit, the sprinkler system affected the apartments directly under that apartment.

This situation is more common than you would think. And while sprinkler systems are often localized so only the part near the fire will activate, residual water damage is sometimes hard to avoid.

But what if there is an accidental activation? While these are rare, there are steps that you can take to prevent an accidental activation.

  1. Take care not to block sprinkler heads with boxes or furniture.
  2. Don’t paint over sprinkler heads so that the sensor isn’t compromised in any way.
  3. Because sprinklers are heat activated, they can be accidentally set off by direct light from a skylight or lamp. Either keep these heat sources away from sprinklers or use a sprinkler with a higher heat tolerance in areas where this may be a danger.

Even with these precautions in place, accidents happen and so do fires. If you do have a sprinkler system activate, give us a call at 434-977-5850.

Commercial and Residential Restoration: Two Very Different Animals

2/13/2019 (Permalink)

We pulled in the generator as well as a full team to tackle this commercial loss.

Our community is made of a diverse number of members. We strive to provide cleanup and restoration services wherever we are needed. As a pipe burst in your grandmother’s basement, and a sprinkler malfunction in a large office building require vastly different techniques for restoration, we have to be flexible and have differing strategies and tools in our arsenal, ready to use.

No Loss is Too Large

Perhaps the most obvious difference between a commercial water loss and a residential loss, is the size of the damage. Almost always, a commercial loss will be bigger and require more equipment and manpower. We have a few strategies for these situations. We are consistently training our team members in more areas and with deeper knowledge, so that in a large loss event, each team member is able to work efficiently and independently, if needed. Additionally, we also have multiple SERVPRO locations close by that we can call upon for equipment and manpower. We work closely with our other franchisees and help each other out, especially in large loss situations. Time is of the essence and often having access to those extra dehumidifiers and air movers can make the difference!

Working with Multiple Stakeholders

Furthermore, in a residential loss, the homeowner is often the only party involved. We can communicate with the homeowner daily and they are making all the decisions. There is also accordingly only one insurance agency with which we are communicating. In the case of a commercial loss, this is not always the case and we train our teams to be prepared for this possibility. For example, in the case of a water loss in an apartment building, there are multiple parties with a stake in the restoration. We need to communicate with the building owner. But if tenants’ belongings are also affected, they may need to file separate claims with their renter’s insurance. In this case, we are prepared to update and coordinate with multiple stakeholders throughout the process.

Work Must Go On

In another scenario, we may be called in to a cleanup that needs to happen while a business is still operating. As a local business, we understand that in the event of a water damage, sometimes closing your doors for even a day is not an option. In these situations, we must modify our processes to allow for clear and safe walkways as well as minimal noise during working hours. We strive to approach these events as a partnership, so that we can minimize inconvenience without compromising the effectiveness of our drying strategies.

Our teams have experienced both sides of these issues. This experience has helped us develop different strategies for losses that are either commercial or residential. So, whether you call us for a flooded basement at home, or an overflowed toilet at the office, while the process may look different, know that we are “here to help.”

Invasive and Difficult to Remove, the Smell of Nicotine can Affect the Whole Home

2/6/2019 (Permalink)

No one wants to smell a previous resident’s habits in their home.

You search internet listings for weeks. You work diligently with your real estate agent. You attend open house after open house. Finally, you found it: the perfect house. It has beautiful dark shutters. The kitchen is open and airy. There are enough bedrooms so even your youngest doesn’t have to share a room, and there is space to grow. There’s just one “but.” You step inside the door, take a deep breath, and you can’t ignore the way the smell goes right to the back of your throat. It’s a little chalky and impossible to ignore— nicotine.

Don’t give up hope. This odor may not be the kiss of death for this home. When we get a call about a nicotine odor in a home, there are a few questions that we consider. First, how long has cigarette smoke been impacting the area? Has it just been the past 3-6 months? Or longer, many years of smoking? Then we evaluate how strong the smell is and where it is concentrated. Does it permeate the air? Is it stronger on the carpets or the furniture? Can you see the staining on the walls and ceiling?

Once we can establish the extent of the damage, we begin to plan action steps for restoring the home. If you or the previous owner have already spent time and effort trying to get rid of the smell, the next question to ask is when was the last time the ductwork was cleaned. Often nicotine residue can cling to the HVAC system and a full duct cleaning could be the answer to residual odor that seems to outlast other odor removal methods.

If the ducts have been cleaned, the next question we ask about a persistent nicotine odor is, when were the walls last painted? If they have been painted since the damage occurred, remediation becomes trickier. Because nicotine odor comes from the residue that the smoke leaves, if a wall has been painted, the odor is actually trapped behind the paint and is seeping through, making it impossible to clean away the residue that is trapped behind the paint.

These two items are our biggest culprits for a persistent nicotine odor, but we have a myriad of other methods and products we use to clean nicotine residue and remove the offensive odor from your home. If you have more questions or would like to schedule an odor assessment, give us a call at 434-977-5850.

Are You Ready to Remediate or Should You Test for Mold First?

1/30/2019 (Permalink)

With protocol in hand, we can begin remediation, starting with containment as necessary.

You walk downstairs to do laundry. It’s been a while since you’ve been down here. Oh no, what is that odor? It smells like your grandparents’ garage: musty. Does this mean you have mold? Should you call SERVPRO, whom you’ve heard so much about? While we love that instinct and we are happy to help with any of your mold remediation needs. You might want to personally evaluate the situation first.

Here’s Why

If you do call us in this situation, we will ask you a few questions. Can you see any growth? About how many square feet of growth is visible? Have you removed and stopped the moisture that instigated this growth? While these questions can be frustrating when you are panicked about possible mold in your home, they are important for us to provide you with the best and the correct care. Some situations, including mold over 10 square feet, suspect growth that isn’t visible and any questions about type of mold or health effects need to be answered by an industrial hygienist. As specialists in mold remediation, we do not currently have a certified Industrial Hygienist on staff to complete these types to mold testing.

We strive to operate with our customers honestly and fairly. One of the ways we try to uphold this fairness, as well as avoiding any appearance of underhandedness, is in our partnership with a third-party industrial hygienist. We often refer customers to Star Environmental, they are a local company with environmental hygienists on staff. With this certification, Star Environmental can confirm the type and presence of mold growth in a structure as well as create a protocol for its remediation.

Next Steps

With this protocol in hand, our technicians can safely and efficiently remediate the growth that may be present. This process streamlines identification and allows us to better focus on remediating the mold growth. Of course, as always, if you have any questions about our process or to set up an assessment, give us a call at 434-977-5850.

Avoid Deep Trouble by Avoiding Even Shallow Water

1/23/2019 (Permalink)

A recent flood swelled the Rivanna River well beyond its normal banks.

My first car had a few problems. Mostly limited to a few rust spots, no A/C and some unidentified stains in the upholstery, I categorized most of my little car’s troubles as purely cosmetic. It had one flaw, though, that was less than cosmetic: the engine stalled whenever I drove through a puddle. Whenever I would wake up and hear the rain tapping the roof, I would wonder how many times my car would stall before I made it to school. Hopefully upon hearing the story of my struggling car, your reaction is, “Wow! That’s not safe. You really shouldn’t drive that car through any puddles at all!” This is the kind of uncertainty that we should all feel when faced with a flash flood.  Flash floods can not only stall a car, but can also wash it away.

Before the Flood

If a flash flood could be coming your way, make sure that you know where is the safest place to be. You should locate high ground near you. Places like river beds and ditches are already designed to collect water and will be the first places to flood. You should secure items that could possibly be washed away and stock up on sandbags to help protect your home from the flood waters.

During the Flood

If you do find yourself driving when a flash flood hits, do not drive through water of an unknown depth. It only takes 2 feet of water to wash away a car and flood waters can hide debris and other objects that may be blocking the road. If your car does stall during a flash flood, abandon the car and get to higher ground. The most dangerous part of flash floods is how quickly they can escalate, in some cases allowing only a few moments to get to a safe location.

My sixteen-year-old self was not smart enough to avoid puddles in my struggling car. As adults, let us pass on the wisdom that it is worth it to avoid driving and walking through flood waters.  

Find out more from the National Weather Service

Equipment Spotlight: Using Air Scrubbers to Restore the Indoor Air Quality of Homes and Businesses in Charlottesville

1/16/2019 (Permalink)

Our equipment is just part of what helps us make it “Like it never even happened.”

One of the ways that we strive to offer the best service to our customers is through our equipment. We work to maintain, continually update, and replace equipment that is worn out or aging. We recently received new air scrubbers. Unlike a dehumidifier or an extractor— whose names are also their function— the air scrubber is more industry specific and we would love to share a little bit about what we use it for.

How Does It Work?

In many loss situations, whether it be water, fire, or mold damages, there are contaminants left behind in the air. While our technicians are working to remove and restore the damage on material pieces of a home or business, we can not forget about restoring the air as well. This is when we place an air scrubber. This piece of equipment works by passing the air inside a room through three filters to remove contaminants and small particles.

For What is it Used?

During a water damage, especially one caused by a storm where the water could possibly be filled with dangerous materials, we might employ an air scrubber. As we dry the structure and affected items in this situation, we would use air movers and dehumidifiers to help dry out the structure more quickly. While in use, these machines can also stir up dust and particulates. In this situation, an air scrubber can be employed to keep these contaminants to a minimum and return the affected area to its preloss condition more quickly.

Especially in situations where damage has been caused by sewage or a sewer line back up, air scrubbers are essential to help remove left over contaminants from the air. Any sort of movement or disturbance can kick up particles into the air. We use these air scrubbers to make sure that as we are cleaning the surfaces, the air isn’t retaining any particulates that could leave behind germs or odors.

While restoring an area that has been affected by mold, we will also place air scrubbers. Mold spores are always present in the air. In an area with visible mold growth, a higher mold spore count is also present in the air. As such, while we work to remove the visible mold and prevent more growth, we also remove these spores from the air.

Overall, an air scrubber assists in the restoration process and provides a cleaner, healthier environment in an area affected by a disaster.

Winter is Here, and so are the Frozen Pipes

1/9/2019 (Permalink)

Pipes that are outdoors or in areas that are poorly insulated are often the first to freeze.

The holidays have come and gone, but winter is still here for a few more months and one of the seasons with the most water damage is still to come.

With the colder months, comes the risk of frozen pipes and the danger that those pipes could burst. Thankfully frozen pipes are easily prevented. One of the simplest methods to prevent pipes from freezing is to increase the warm air circulation around the pipes at risk. For example, if there are water pipes in the garage that you are concerned about, close the garage door. You can also open cabinet and closet doors to allow warm air flow around water supply lines. Additionally, moving water is not as quick to freeze as stagnant, so allowing even a small trickle of water to flow from sinks and showers can help keep the pipes unfrozen. If you are planning to be out of town, try not to leave your thermostat lower than 55 degrees, as temperatures lower than this can raise the risk of a frozen pipe and the resulting water damage.

For a longer lasting solution to this problem, you can also consider adding insulation to pipes that may be exposed to extreme cold. Pipes in the garage or in the exterior walls that don’t have sufficient insulation could be at risk. Solutions for this could be as simple as wrapping towels or newspaper around the pipes at risk to help mitigate the lower temperatures. You can also add insulation to the surrounding areas, which could mean caulking and closing holes or cracks that are allowing the cold are in. However, you will want to make sure that your repairs are not inadvertently closing the pipes off from the heat source instead of the cold outside air. Recently, I was at a home where the pipes had frozen because a contractor had closed up a hole in the back of the cabinets that summer. Once the cold temperatures of winter hit, the warm air from the kitchen could no longer reach the pipes in the wall and they froze.

If you do turn on a sink or shower and no water comes out, this could mean a frozen pipe. In this situation, you do have a few options to thaw the pipe and hopefully avoid the subsequent water damage. While you work to thaw the pipe, keep the faucet on. This will let you know when the pipe is thawed and the flowing water will help to speed up the process. You can use a heating pad or heated blanket to begin thawing the frozen area. You could also try a hair dryer or space heater. You just want to be sure not to use any kind of open flame to thaw the pipe. As water begins flowing you are almost there but keep applying heat until water pressure is back to normal.

Allowing ice to sit untended in your pipes for too long gives the ice time to expand and possibly burst the pipe. Avoid this water damage and act now, before the pipes freeze, and hopefully your home will have a warm and dry winter. However, if something does happen, give us a call at 434-977-5850. We are always here to help.

Storm Damage in a Charlottesville Garage Turns Fuzzy

12/26/2018 (Permalink)

Heavy rains can leave behind more than moisture if left untended.

After an especially rainy season, many homes in Charlottesville and the surrounding areas experienced flooding in their garages, basements, and even main living spaces in their homes. When the rain stopped, most of the flood water receded. However, the moisture that remained was the tricky, unseen kind. Water can stay under belongings and flooring as well as behind and in drywall. In itself, this moisture would probably dry out over time. However, because mold spores are in the air everywhere, usually this excess moisture is exactly the instigation needed for mold to grow.

This Charlottesville garage flooded during a rainstorm. The family tried to dry things as best they could and hoped that was the end of it. Unfortunately, a few weeks later they began to see what the water had left behind. That’s why they called us.

When we get a call like this, our first step is to schedule an assessment. Mold growth is complex, with multiple factors at play, and is almost impossible to assess from a verbal description. A situation that seems dire is sometimes a very simple remediation, and sometimes a small amount of noticeable growth is an indicator that a larger amount of growth is present. During the assessment, our production manager is able to take moisture readings as well as investigate the growth to see how far it has spread. After the initial assessment of this job, we can began remediating the mold.

This process started with an air scrubber. This is similar to a dehumidifier, but in addition to removing moisture from the air it also filters out mold spores and other contaminants. We could then remove items and building materials that were too far gone to save. With those out of the way, we used a HEPA vacuum to remove growth. Then we wiped down building materials and belongings with an anti-microbial to prevent future growth.

Once we were through, it was amazing to see the transformed garage, with clean flooring, doors and studs. We loved being able to restore this affected part of the home back to the family. It’s like returning something that was lost. If you would like to see how this garage ended up, take a look at our before and after photos.

Make Sure Your Family Knows Where to Go in the Event of a Fire

12/19/2018 (Permalink)

Drawing a Floor Plan is the First Step to Keeping Your Family Safe

Fire drills in school were always a great excuse to be outside and get out of class for a few moments. Now, as adults, we try to plan for the safety of our children in any way that we can think of. We are now thankful that the school has developed an evacuation plan that helps provide for our children’s safety in the event of a fire in the school. But what about a fire at home? Or a fire at work? Even though we have graduated, we are not past fire drills. Having a fire evacuation plan in place in the home and at work is an important part of keeping your family and coworkers safe in the event of a fire.  

To create your plan, bring the whole family together and create a floor plan of your home. On your floor plan, mark all exits: windows and doors. Make sure there are two escape routes marked in each room. Include, in your plan, a designated spot to meet up after you have left the house. You can use any landmark, but make sure it is far enough from the home to be safe.

Once you have a plan created, place it in a place where every family member can access it and practice the plan. You can even make this a fun family bonding experience. The most important thing is that every family member, including children and elderly family members, know what to do and will be accounted for in the event of a fire.

The National Fire Protection Agency has more information on their website as well as a floor plan template that you can print out and use to draw your evacuation plan.

We Have Collected the Last of the Angel Tree 2018 Donations

12/7/2018 (Permalink)

The whole gym at Salvation Army is filled with gifts and they are still receiving more!

After much planning and legwork, we collected the last of the Angel Tree donations this week. Thank you so much to everyone who participated in donating, sorting, and helping to collect these items.  

We are so thankful to live in such a caring and tight-knit community. It was awesome to see the outpouring of love and care that our community has for children that they may not have even met. Seeing the selflessness of the community around us has been truly inspiring for those of us here at SERVPRO this holiday season and we have only our neighbors and community members to thank for that.

We have wrapped up another year of Angel Tree donations and are already looking forward to partnering with the Salvation Army on other ventures in the future.

Merry Christmas, everyone. Have a safe and merry holiday!

Let’s Keep the Fire Under the Heart and the Lights on the Tree

12/5/2018 (Permalink)

Yikes! This tree is definitely too close to the fireplace!

At Christmastime we want to be joyous, spend time with our families, and remember that there is joy and light in life even in the darkest season of the year. However, this year please don’t let that light come from a Christmas tree fire.

While live trees are beautiful and smell amazing, they must be properly cared for to avoid creating an unintentional fire hazard. According to the National Fire Protections agency (NFPA), ensuring that your tree is not a hazard, begins before you even bring it home.

When choosing your tree, check for needles that are green and won’t fall off the branches when you touch them. This is a helpful indicator on how long ago the tree was cut. Once the tree is in your home, make sure that you are watering it properly every day. Place the tree at least 3 feet away from any heat sources, like fireplaces, radiators, or lights.

During the holiday season, be sure to be attentive of your tree, keeping it watered, turning off the lights before you go to bed and disposing of the tree immediately after Christmas or whenever the tree dries out. A dry tree can be a fire hazards even left to sit in the garage or leaning up against the outside of a home.

Be safe this holiday season and check out this resource from the NFPA for more information on Christmas tree safety.

Are You Actively Preventing a Furnace Puffback?

11/28/2018 (Permalink)

After an unexpected puffback, this fireplace was left covered in soot. Check out our Before and After Page to see what is looks like now!

In the favorite childhood movie, Mary Poppins, while walking along the rooftop, Michael looks into a roof vent and ends up with a face full of soot. Limited to a rooftop in fictional London, this surprise puff is comical and harmless. However, when your fireplace or furnace creates a puff of soot inside your home, often called a puffback, suddenly it creates a very real, very sooty problem.

When a puffback occurs, it’s hard to ignore.  It can be loud, with a distinctive wuff sound and the resulting soot and oily residue covers every surface it can reach. It’s a frustrating experience and we most often see them happening around this time of year when fireplaces, furnaces and woodburning stoves are used for the first time after sitting dormant all summer.

In a fireplace or woodstove with a chimney, a puffback is most often caused by a problem in the chimney. For example, if there is a buildup of ash and leftover residue clumped in the chimney, this blockage can create an uneven balance of oxygen and carbon dioxide. As you add kindling and wood, the flame has plenty of fuel, but the oxygen it needs to burn is stuck above the chimney blockage. The fire will eventually correct this imbalance by sucking in a large amount of oxygen all at once, igniting the excess fuel in the fireplace and the buildup in the chimney all at once. The force of this ignition pushes ash and soot out of the fireplace and can cover the whole room in a dark residue.

In a furnace, the cause can be similar, a furnace can have a buildup of excess fuel, oil, even dirt or dust in the ignition chamber. This buildup blocks oxygen from reaching the combustion chamber and can be ignited in the same way a chimney buildup can. Therefore, when the ignition flame in a furnace pulls in the rush of oxygen it needs to burn, the resulting powerful expulsion of soot and oil can come out of the vents of the furnace.

As messy and unpleasant as this occurrence is, it is thankfully easily prevented. Routine chimney and furnace maintenance can usually prevent a puffback before they happen.

Protecting Your Documents and Document Restoration

11/19/2018 (Permalink)

Do you have a plan for your irreplaceable documents in a flood or fire?

As we are thinking about potential furnace and fireplace puff-backs this fall, we also want to think about items that may be affected by soot, especially documents that are necessary and irreplaceable.

We have all seen photos or baby books that have been affected by water or covered in soot. It’s a sad image and it’s hard to imagine all those memories that are now impossible to view because each photo is stuck to the back of the one on top of it. And while a parent is cringing at the loss of these photos, professionals also cringe as they see the tell-tale signs of water damage on a manila folder that contains sensitive and vital information pertaining to a client, patient, or a case.

Thankfully, while these cringe-worthy moments might be brought to you by a flood or fire, SERVPRO of Charlottesville is proud to sponsor the relieved smiles and grateful exclamations that come after the disaster. We offer document recovery and restoration and have our own Vacuum Freeze Dry Chamber to help ensure recovery of your documents to highest attainable quality.

Vacuum Freeze Dry Chamber sounds intimidating. But this method for restoring documents is the only restoration method approved by the National Archives and Records Administration. It’s a simple but intensive process. For documents that have been damaged by water we first freeze these documents to prevent further deterioration. The chamber is then able to reduce the temperature of the documents so quickly that the ice is turned directly into vapor and removed from the documents without allowing further damage that results from liquid water. This process is accomplished inside the vacuum with specifically targeted and monitored heating elements.

Once the moisture is removed from the documents, we can continue removing residue and cleaning the documents as needed. Depending on the type of moisture that affected the documents, or soot in the case of a fire, we may use Gamma Irradiation to remove any microbial growth or other contaminants that may cause the documents to be unsafe.

We also offer digitization services. If after this disaster you have realized that you really should have a digital backup, we can create this digital file and deliver it to you. And, upon receiving this file, if you no longer wish to have the hard copy or if the documents are beyond further restoration, we can also offer certified destruction of these documents.

Maximize the Effectiveness of Your Fire Extinguisher in a House Fire

11/14/2018 (Permalink)

Use a portable fire extinguisher to create an evacuation path.

Fire prevention is so important, but it can only go so far and sometimes a fire happens despite our best intentions. In this situation, do you know where your nearest fire extinguisher is? Or how and if you should you use it?

Fire extinguishers are kind of like that antique porcelain figurine that you inherited. You know you definitely can’t get rid of it, but you don’t really want to look at it. However, unlike that figurine, your fire extinguisher will come in handy in the event of an emergency. Before an emergency strikes, you should have a fire extinguisher in an accessible location, where fires are likely to start, like the kitchen or garage. You should also have a fire extinguisher on each floor of your home. Once you have them placed you should also routinely check to make sure they are up to date.

Now, you have a fire extinguisher, awesome. But unless you plan to throw the whole canister at the fire and hope that it works, you will also need to know how and when to use it. Compared to the size of many house and business fires, portable fire extinguishers are insignificantly small. As such, they are meant to be used to either create an evacuation path or put out very small fires before they have had a chance to get going. A fire that is small enough to be contained using a fire extinguisher will be confined to one area and will not have begun spreading beyond the point of origin.

In the event of a fire, you should always begin by sounding the fire alarm and calling the fire department. Then you should identify your evacuation path. It’s possible that the flames could flare up when you spray the extinguisher, so you want to make sure you have a place to run if this should happen.

The Occupational Safety and Health Administration (OSHA) recommends using the P.A.S.S. system to use a fire extinguisher. First (P), pull the pin to break the tamper seal. Second (A), aim the extinguisher nozzle at the base of the fire. Third (S), squeeze the handle, this releases the extinguishing foam. Last (S), sweep the nozzle back and forth at the base of the fire.  These four simple steps cover the mechanics of operating a fire extinguisher.

Always remember to be aware of your evacuation route when trying to extinguish a fire and be ready to vacate the area should the situation escalate. You can find more tips and explanations on this topic on OSHA’s website.

Prevent Your Thanksgiving Dinner from Going Up In Flames

11/7/2018 (Permalink)

Photo courtesy of Isaac Wedin

As Thanksgiving approaches we are all getting excited about the holiday season. Thanksgiving helps us remember to be thankful for the blessings that we’ve received. One blessing in particular is easy to be thankful for: the delicious turkey that is part of this fall tradition. The turkey is the crown jewel of any Thanksgiving meal and the challenge of cooking the bird to perfection is part of the glory. However, as you consider how you might cook your turkey this year, keep safety in mind.

Turkey fryers are a popular method as they provide a quicker alternative to roasting your bird for hours in the oven, and a tasty result. However, turkey fryer fires are exceedingly common and we here at SERVPRO of Charlottesville want to help you understand the dangers and how to avoid disasters when it comes to fryer protocol.

Let’s talk about set up first. You need to completely thaw your turkey. Any ice, or crystals left inside a not-quite-thawed turkey will spark and splatter when they touch the hot oil which can quickly cause a fire. While your bird is thawing, you will want to choose an adequate spot for your fryer. It should be outside and well away from your home or any other flammable materials. This spot should also be sturdy and level. Unfortunately, the design of turkey fryers is top heavy and as such they can easily topple over and start a fire. To help reduce your fryer’s temptation to nose dive, place it on a level surface.

Once your fryer is set up, gather a few precautionary materials. You will definitely want a fire extinguisher handy. Pouring water on a grease fire will only expand the fire, so you will need a fire extinguisher that is up to date and ready for use. Additionally, you should grab a few pot holders to protect your hands and arms from contact burns with the fryer. Inside the fryer itself you should be using a high-quality oil with a high smoke point. To fry the turkey properly, this oil needs to be extremely hot and this oil will help prevent flare-ups and reduce fire hazards.

As you fry your turkey there are only a few things left to remember. Be aware of how much oil you need, overfilling the oil can add an extra risk that it will spill, overflow or splatter, causing a fire. Check the weather and be aware of precipitation as snow or rain coming into contact with the oil can cause splattering. The fryer should never be left unattended so have at least two people designated to keep an eye on the turkey. This practice is helpful in case there is an accident, you will have two pairs of hands ready to jump into action. You’ll also want to keep any children and pets away from the fryer. This suggestion may sound obvious, especially after I’ve just explained all the ways that a turkey fryer can cause small explosions. But it’s important to make sure that children understand the danger that this appliance represents and pets can easily be drawn towards the tantalizing smell.

Lastly, if you haven’t used a turkey fryer before, it’s a great idea to test your process. Thanksgiving can be a joyous but also stressful day. If part of the frying process takes longer than you anticipate, it’s tempting to cut corners to make sure dinner is served on time. Practice your frying skills to minimize any surprises and practice your safety measures. Let’s be honest, your family won’t complain about having deep fried turkey twice in one month.

2018 Charlottesville Salvation Army Angel Tree Partnership

11/6/2018 (Permalink)

As we think about giving back this season, let’s empty this tree and touch the lives of each one of these children.

This winter SERVPRO of Charlottesville will once again be partnering with the Salvation Army for their Angel Tree program.

As a child, there is a lot of magic surrounding the holidays. People act differently, everything is lit up, and the toy that you have been waiting for all year shows up under your tree like magic. It’s a tradition that helps keep the magic of childhood alive and it reminds children that they are loved, cared for, and part of a community.

Unfortunately, presents don’t just show up by magic and they can cost a lot of money. This is why we are so excited to be participating in this program, but we need your help. We are so excited to be able to help children in the Charlottesville area have a joyous Christmas and help to remind them that they are loved and valued by their local community. We need your help in this mission!

Nan will be delivering angels as she visits offices in the month of November so be sure to keep an eye out for her green Juke as she makes her way around town. We will also have a tree at the office, so if you would like to stop by and pick up and angel or 5, please do. I know it’s early for Christmas and the holidays in general to be top of mind, but our drop off deadline to deliver the donations to the Salvation Army is December 8th so we are getting started now to give you plenty of time to gather your donations.

If you would like more information about Angel Tree you can check out The Salvation Army’s website.

Saving Susie’s Teddy Bear After He was Soaked – SERVPRO is HERE to HELP

10/24/2018 (Permalink)

There is more to your home than the walls and floors, we are here to help restore the whole home.

Immediately after an incident with fire or water damage, you might be more inclined to think about the large price tag associated with replacing your carpet or hardwood flooring. However, all the little price tags associated with boxes and boxes of memories that were stored in the basement can add up quickly and include years of memories. SERVPRO of Charlottesville is here to help restore these items (along with that damaged flooring) so you don’t have to consider the possibility of losing those memories.

We have multiple strategies and techniques we can use when we begin the restoration process for belongings that were damaged in a disaster. In a water damage, this involves removing the moisture before it can do more harm. In the event of a fire, SERVPRO of Charlottesville may choose to do a pack out to be able to better restore the belongings that were damaged in the fire. A pack out involves inventorying all the belongings and transferring them to our facilities where we can more effectively restore them, and then returning them to your home. This process allows our technicians to access all the resources we have available at our facility without carting these machines and products to your home.

Multiple Methods

We train our technicians on multiple methods to clean your belongings so they have the options and the expertise to chose the correct method depending on the type of damage and the item that needs restoration. Our first resort method is a dry cleaning method. This method is used for items that have light residue. We might use this process on items that have been affected by soot or items that were affected by water, have already been dried, and require further cleaning to remove any residue.  

If the damage is slightly worse than a dry cleaning can handle, we would move to a wet cleaning method. This category is broad as it involves a wide array of products that we might use depending on the type of item that has been damaged and in what way. We would consider wet cleaning if the residue is greasy or if the residue needs to be broken down before it can be removed from the item. A reliable method, the wet cleaning process can handle many different kinds of damage. However, we also want to consider the well-being of your belongings as well as the condition of the damage. Removing the soot from your antique vase is less impressive if the coloring from the vase comes off with the soot. We have multiple other methods we can consider as we approach a more delicate item and we can discuss these options with you if the need arises.

With this in mind, we also have the ability to clean contents ultrasonically if the situation requires it. This method is perfect for contents that are delicate or have lots of intricate, small parts and crevices that traditional cleaning methods cannot properly clean. This technique uses ultrasonic sound waves to agitate a water and detergent solution. Bubbles created in the solution then disturb the dirt and other small particles, removing them from the items that need to be cleaned.

What Can Be Saved?

Of course, we cannot assume that all belongings that were affected by a disaster can be saved. While we remain optimistic and will do our best to restore all items. We will also go through belongings with a discretionary eye to determine what can and cannot be saved. Some damage is too severe to save. After sustaining some kinds of damage, items must be properly destroyed to assure the safety of your family. These decisions are sometimes not clear upon first glance, but we will come along side you as you make these decisions about what to discard and what to save.

SERVPRO - Offering the Green Choice When it Comes to Disaster Restoration

10/17/2018 (Permalink)

We show once again that “Green Means Clean” with our environmentally friendly line of products.

We have always said that “Green means clean.” And recently, we mean it on a whole other level. We have a new line of green products adherent to the “Safer Choice” guidelines. Striving to meet the needs of all our customers, we want to provide the highest level of restoration that we can. As such, we want to make sure that we have options and strategies available for all our customers.

When I say that we have new “Safer Choice” products available, you might think that means that all our other products are “unsafe.” These are not mutually exclusive adjectives. All our products undergo extensive testing and have met high safety standards. However, we recognize that some projects require a gentler touch than others. We are happy to say that we have the products to handle these jobs!

The Environmental Protection Agency (EPA) has created a list of safer ingredients for manufacturers to access when creating products to be a part of this “Safer Choice” category. These ingredients are graded in different areas including: developmental toxicity, toxicity to aquatic life, and persistence in the environment. Our green line of products is made from these safer ingredients. They have no fragrance and a gentler odor than some of our other products. They are available upon request and are often used in homes or business where children, pets, or other sensitive residents are present.

I know the popular response to a “green” cleaning product is scorn that this product cannot possibly work as well as the traditional line of cleaning products. However, at SERVPRO we’re not interested in cleaning halfway, so these products are also still tested against the same standards as other products in the same category that include the harsher ingredients. Which is to say that our green product line provides the benefits of the “Safer Choice” without sacrificing performance.

We are consistently striving to find new ways to provide for the needs of our customers. We are glad to be able to offer these green options to do our part to protect the environment and find better ways to make it “Like it never even happened.”

Water Damage Can Take Many Forms, Don’t Let it Go Undetected

10/11/2018 (Permalink)

Water follows the path of least resistance, not the path of best visibility.

Not all water damage looks like wet floors or water dripping from the ceiling, although it can definitely take these forms. Some water damage is harder to spot, but that doesn’t make it any less dangerous to your home. Especially if you are coming home from a trip or thinking about buying or selling a home, there are a few signs that you can check for to see if there may be unnoticed water damage. 

Behind the Walls: Check your walls for discoloration or staining. You might also see peeling paint or bubbling. You can also touch walls to see if they are buckling outwards or if they feel soft or squishy to the touch. These can be indicators that water has leaked or migrated behind the walls of your home or business. Drywall loses its integrity when its wet and so even if it doesn’t feel “wet,” its behavior can still be an indicator of unseen moisture.

Under the Floors: Even if there isn’t water pooling on top of the flooring, or if the carpeting doesn’t feel wet, there could still be water affecting the subfloor. Check for any buckling, warping, or discoloration in your floors. These can be signs of the presence of water or excess moisture between the flooring and the subfloor or in the subfloor.

Special Locations: Be sure to use these techniques to check the basement and the attic, where water damage is most likely to occur.

Other Indicators: Of course, if you are smelling a tell-tale musty odor or if you can see any mold growth, these are also clear indicators that there may be water or moisture where it shouldn’t be.

These tips are just the beginning, if you do suspect water damage in your home, give us a call at 434-977-5850 or an email at office@SERVPROcharlottesville.com

Storm Alerts and What They Mean

10/3/2018 (Permalink)

Recent Severe Thunderstorm in Charlottesville

When the wind is howling or the rain is coming down in buckets, the National Weather Service will issue weather advisories to help the public properly prepare for weather that is on the way. However, if we are unaware of what these advisories mean, we cannot take proper precautions towards preserving the safety of our families and our homes.

In the event of a severe storm, there are multiple alerts the Nation Weather Service may issue, corresponding to differing conditions in the area or within the system. The first alert is a Dense Fog Advisory. This alert communicates that for two or more hours fog will cover a large area with visibility reduced to ¼ mile or less.

Alerts concerning the wind conditions may take a few forms. High winds are defined by the National Weather Service as winds that are sustained at 40 mph or higher for longer than an hour or bursts of wind that reach 58 mph. In a situation where these winds are possible a High Wind Watch will be issued, but when these conditions are expected or imminent then a High Wind Warning will be issued. And if the wind is less powerful, only reaching sustained speeds of 31 mph or gusts or 46 mph then a Wind Advisory will be issued.

When high winds are combined with thunderstorms or hail at least an inch in diameter, a severe thunderstorm is present. If these conditions are possible but not yet present, a Severe Thunderstorm Watch is issued. But once these conditions are present or imminent the alert will move to a Severe Thunderstorm Warning.

In the summer, we might also observe temperature alerts. In Charlottesville a Heat Advisory is issued when the heat index could possibly reach 105 degrees. An Excessive Heat Watch could be issued if the heat index could possibly reach 110 degrees within 24 – 48 hours. And in Charlottesville, an Excessive Heat Warning would be issued if the heat index has or is expected to reach 110 degrees in the next 12 – 24 hours.

As you can infer from these explanations, usually a watch will indicate that a weather condition is possible, while a warning indicates that said weather condition is occurring or is imminent. Knowing this differentiation makes other weather alerts clearer as well. These additional alerts include: Flash Flood Warning, Flash Flood Watch, Tornado Warning, and Tornado Watch.

These advance warnings provide time to prepare for weather events. If you’d like a more comprehensive list of weather warnings you can visit the National Weather Service’s Website. And if you’d like to learn more about preparing your home and your family for inbound storms, you can visit our September blog on Emergency Preparedness.

National Preparedness Month: Prevent Storm Damage in Your Charlottesville Home

9/26/2018 (Permalink)

Photo courtesy of Alan Levine

When a large storm hits, you should be thinking about the personal safety of yourself and your loved ones. You shouldn’t need to think about what could happen to your home or belongings. SERVPRO of Charlottesville focuses on National Preparedness Month to help you learn about and prepare for the worst, so you can be confident that your home and family are ready should a disaster occur. In the past few weeks, we have discussed making a disaster plan and packing a home emergency kit. This week we will explore house preparation to prevent and minimize storm damage.

Storm damage prevention can be costly. There are multiple intensive options. If you wanted to, you could almost rebuild your home with storm preparation options and techniques. Yet, we’re more interested in how you can prepare your home with your own hands and without breaking the bank.

The first, and perhaps easiest thing you can do is secure any items that you leave outdoors. Especially heavy items, like lawn chairs and grills, can cause damage if they are picked up by winds or swept away in a flood. Move these items indoors or take measures to secure them in place.

Furthermore, keep you gutters and downspouts clear. In the case of heavy rain, one of the best ways to avoid flood damage is to create paths for the water to flow away from your house. As long as the water has somewhere to go, it won’t stream into your home.  As such, keeping the debris and clutter out of your drainpipes and away from other drainage paths can reduce the risk of flood damage.

But even if the water has a path away from your home, you will still want to block its path into your house. Think of the path of least resistance. You have a couple options when evaluating potential leaks in your home. First, check the seal on your windows. The waterproof sealing around the outside of a window can wear away over time and may need to be replaced. Additionally, check for holes in your siding. One of the most common type of hole occurs when electric or cable companies attach cables or wires to the side of your home. These attachments can cause holes that will allow water to sneak behind the siding. They can be easily repaired using an affordable waterproof caulk.

Finally, and perhaps most importantly, walk around the outside of your home and check the foundation for any crack or weakness that may allow water into your home. Small cracks that don’t cause problems during a normal rainfall can easily become a leak during flood conditions.

For more information you can visit: https://www.fema.gov/

Or

If you’ve sustained storm damage recently, give us a call at 434-977-5850 so that our team of professionals can help make it “Like it never even happened.”

Prevent Water Damage by Locating Your Water Main Shutoff Before it Becomes an Emergency

9/24/2018 (Permalink)

Make your water main shut off easier to see with a clearly labelled tag from SERVPRO of Charlottesville.

If a pipe bursts or a leak happens in your home, the first thing you should do to prevent further damage is turn off the water.

Easier said than done, right?

If the leak is somewhere obvious, like a sink or toilet, then you may be able to turn off the water for that line by turning the valve that is located under that fixture. Usually it can be found under the sink or behind a toilet.

However, if you’re not sure where the leak is coming from, then you should turn off the water to the whole house. This means locating the water main shutoff. Here is where the adventure begins. Do you know where the shutoff is located? Could you locate it in an emergency? It might be worth it to locate and tag this shutoff before your pipes spring a leak.

You can try to locate the shutoff valve just by looking for it. You might look around the perimeter of the house as the valve will be on an exterior wall. If this is unsuccessful, you can check your inspection report from your purchase of the house if you still have it. This report will list the location of the main water shutoff.

Once you have found the shutoff, make sure that all members of your household know where it is. You may also want to tag it with a SERVPRO of Charlottesville tag so it’s easier to spot in an emergency.

If you’d like to receive a water shutoff tag, contact us!

Hurricane Florence Disaster Relief Supply Collection

9/21/2018 (Permalink)

In the days following Hurricane Florence there are still many needs to be met in the Carolinas and other areas that were affected by the hurricane. To help meet a few of these needs, SERVPRO of Charlottesville is teaming up with Gleaning For The World to collect disaster relief supplies.

How Can you Help?

 We will be collecting at our office, 1610-C Quail Run from Monday September, 24 – Friday October, 5 from 8:00 a.m. – 5:00 p.m. If for any reason you want to donate but are unable to transport your donations to this location, please give us a call at 434-977-5850 or an email at office@SERVPROcharlottesville.com and we can arrange a more convenient drop-off location with one of our partnering companies. Or, if you would prefer, you can also give financially online at gftw.org/donate, just make sure to note “Florence” on the donation page to make sure that all of your gift is directed to responding to this storm event. Checks can be made out to “Gleaning For The World” and mailed to P.O. Box 645, Concord, VA 24538, or they can be dropped off with other donations.

We appreciate any help that you can offer as we are also appreciative for all the work that Gleaning For The World does to help provide disaster relief all year round.  

Wondering What to Donate?

All products must be new or unused.

  • Food Items
    • Non-Perishable
    • Manual Can-Openers
    • Plastic Food Containers
    • Zip-Lock Bags
    • Easy Open/Pop-Top Foods
    • Snack Foods
    • Plastic Service Products

               (Plates/Cups/Cutlery/Etc.)

  • Baby Supplies
    • Diapers/Wipes
    • Personal Care Items
    • Infant/Baby Formula
  • Personal Care
  • Toothbrushes/Toothpaste
  • Deodorants/Shampoos/Soaps
  • Combs/Brushes
  • Adult Diapers/Depends
  • Feminine Hygiene Items
  • First Aid Kits
  • Shelter Supplies
    • Tarps/Work Gloves
    • Batteries/Flashlights
    • Emergency Candles
    • Clotheslines/Pins
    • Plastic Totes w/Lids
  • Pet Supplies
    • Food – Cans/Bags
    • Litter/Collars/Leashes
  • Household Items
    • Cleaning Supplies
    • Mops/Brooms/Dust Pans
    • Paper Products
    • Laundry Detergent
    • Rakes/Shovels
    • Trash Bags - All Sizes
  • Other
    • Healthy Juices
    • Gatorade

Gleaning For The World is a tax exempt 501(c)(3) nonprofit organization. Your donation is tax-deductible to the extent allowed by law

National Preparedness Month: Home Emergency Kit

9/19/2018 (Permalink)

An example of a Home Emergency Kit that the American Red Cross has put together.

It’s September, National Preparedness Month, and we at SERVPRO of Charlottesville are working to make sure that the homeowners of Charlottesville are prepared for storms that may come their way. In our last blog we reviewed the importance of a home emergency plan and some practical steps for building such a plan for your family. In the event of a storm, you should also have an emergency kit. You can buy a kit off the shelf, but if you build one yourself, you can tailor it to your home’s and your family’s needs.

Before you decide what to include in your kit, you’ll want to decide what you will put your kit in. The container should at least be waterproof and sturdy enough to sustain some storm damage. If you’re looking for a cheaper option, you could use a plastic bin from a grocery store. Or you could choose a duffle bag designed for emergency kits. They are usually a bright color, very sturdy, and will have lots of pockets.

Once you have the container, in your kit you should have a copy of the emergency plan that you have created. This should include emergency contact numbers and who your emergency contacts are. It should also include a few generic things like:

  • Portable radio with extra batteries
  • Flash light
  • First Aid Kit
  • Gloves
  • Plastic sheeting and duct tape
  • Non-perishable food
  • Manual can-opener
  • Bottled water

You might also add more personal items. You can add important documents, cash and banking information. Make sure these are in a waterproof bag. You could also add a change of clothes and sturdy shoes. Of course, you can add more but you want to think about the weight of your kit. It should be light enough to carry if you need to evacuate.

Considering the Costs: Restoration or Replacement

9/17/2018 (Permalink)

Replacing all affected items can increase the cost and time required to recover from a disaster.

Experiencing a water or a fire damage can be overwhelming. Looking around the building or room where the damage occurred can result in a deep-seated feeling that everything is ruined and must be replaced. However, replacing every structure or item that was damaged in a flood or fire can be an expensive and lengthy process. While not all items can be restored, depending on the extent of the damage and how long ago the incident happened, our trained professionals can help you assess what can be saved and what should be thrown out. SERVPRO® of Charlottesville believes in the process of restoration as the preferred alternative to replacing items that can be saved after a disaster.

When looking at the elements in the room, often building materials can be restored rather than replaced even if they were affected in a disaster. Drywall can be dried after a water damage and soot can often be removed from drywall after a fire damage. The same can be said of subfloor materials, carpets, and floorings. These materials take up a large portion of space in landfills and each piece that we can save instead of depositing into the trash is better for the environment. Additionally, replacing these materials can take much longer than restoring them. While we can begin drying or cleaning these items almost immediately, replacing these materials involves removing, discarding, choosing, and installing new materials. During this replacement process, you also lose access to the part of your home or business. Choosing restoration is the first step to getting your business up and running or returning normalcy to your home as quickly as possible. Unfortunately, depending on the level and type of damage, some items will still need to be replaced, but SERVPRO® of Charlottesville is here to help you make this determination so you are discarding only what is necessary and restoring what can be saved.

Once the room has been restored or is underway, we can look at the contents of the room and think about restoring these elements. Some items that you have in your home cannot be replaced, whether it’s a piece of original artwork or your grandmother’s diary. These items cannot be bought or found elsewhere. We are committed to helping recover these items if it is possible. A flood in your basement doesn’t have to mean losing all your family photos. An electrical fire in the attic doesn’t mean throwing out all the mementos from your daughter’s childhood.

Of course, on the larger scale, restoring is also cheaper than replacing. After a fire, if you choose to replace your kitchen, you must consider the cost of labor to tear the old, damaged items out as well as the cost for new items and installation. SERVPRO® of Charlottesville offers a cheaper solution through the restoration of the items that can be saved, including removing the soot and the odor from the affected area. We are happy to work with insurance companies and keep them appraised as work progresses. Insurance companies, in turn, are happy to work with us as the cheaper and quicker alternative to replacement.

In the event of a disaster in your home or business, you’ve already lost enough. Let us help restore normalcy to your residence and make it “Like it never even happened.”

National Preparedness Month: Home Emergency Plan

9/12/2018 (Permalink)

You can keep your family and house safe in a storm with an emergency plan in place.

As a child, the day I learned about tornadoes at school, I came home and hid in the basement with my teddy bear for the whole night. In the face of a possible emergency, this is how my 7-year-old brain decided to prepare. Unfortunately, as adults, many of us still have this outlook towards storm preparation. We think that it either won’t happen to us, or if it does, we’ll just hunker down in the basement with our kids and hope for the best.

Fortunately, there is another option. Over the next couple weeks, SERVPRO of Charlottesville will be going over the steps of storm preparation to help homeowners in Charlottesville understand the necessity of storm preparation and to go through the practical steps that they can take.

The first step, and our focus this week, is creating an Emergency Plan for your home. This plan should be up to date and every member of your family should be familiar with all the steps, in case someone is home alone or in case he or she is separated from the rest of the family.

The first thing to identify in your plan is how a storm could affect your home. This might start with identifying the kind of storms that are most likely to affect your home. In Charlottesville, we know these storms can include thunderstorms, tornadoes, and flash floods.

The next item to identify is exits in the house. It’s important to note where all of these places are in case of evacuation. Additionally, if your family does need to evacuate, you should identify where you will meet up.

You’ll also need to decide upon a method to stay in contact in case family members are separated or if normal means of communication are down during the storm. This can include having a landmark for the family to meet at. It could also include family members or friends who live out-of-state. These family members can serve as a point of contact for those in the affected region.

Subsequently, in the event of a storm, you will want to turn off utilities to your home, especially gas and water, to prevent further damage. As such, identifying from where these mains can be turned off should also be part of your plan and should be communicated with all family members.

Your emergency plan is almost finished. A few last considerations that you won’t want to forget: plan what you will do with your pets and who will be responsible for them. You should also think about and plan for any medical conditions or special needs that your family members may have. This may be as simple as including a few prescription pills as part of your emergency kit or could be more complex, including a specific method for evacuation.

Of course, you can include more in your emergency plan, but these are some basic items to get you started. Once you have this plan in place, you can create an emergency kit. Check our next blog for our suggested list of items to include.

Smoke Alarms Only Save Lives When They are Used Correctly

9/7/2018 (Permalink)

Visit https://www.usfa.fema.gov/ for more information

Every single time that I cook pancakes, the smoke alarm goes off. Go ahead, laugh. It’s comical. And it probably means that I’m terrible at making pancakes. But with this kind of consistency, it could also mean that I don’t have the proper type of smoke alarm or that it’s not in the correct place. Is it this way in your home? Are you certain that you have the correct alarms and that they are correctly placed? The U.S Fire Administration (USFA) has provided smoke alarm guidelines for use in homes.

Let’s start with which kind of smoke alarm you should have. There are two distinct kinds of alarms with either ionization or photoelectric sensors. Because these alarms sense different kinds of fires, the USFA recommends that a home has both kinds of sensors present. This could mean buying two different smoke alarms or simply buying one dual-sensor alarm. Just having the correct alarm isn’t enough, though. It also has to be placed correctly. Smoke alarms should be placed near all sleeping areas as well as inside and outside of the doors to sleeping areas, as closed doors can block or slow the spread of smoke.  Alarms should also be placed on every floor of a home, including the basement. Because it could be difficult to hear a smoke alarm that is sounding in the basement from a second-floor bedroom, the USFA also recommends that you have smoke alarms that are connected, so that if one sounds they all do.

Even if your smoke alarms are the correct kind and are correctly placed, they still must be maintained. You should check your smoke alarms once a month by pressing the test button. At least once a year you should also change the battery and every ten years the smoke alarm should be replaced.

This may start to sound like a lot of work, but the USFA has released a recent study that three out of five deaths that occurred in a home fire were in a home that did not have a working smoke detector. Additionally, with correctly placed and working detectors the chance of dying in a home fire is reduced by half!

Smoke detectors are an important preventative measure and the Department of Fire Rescue in Albemarle wants to make sure there are smoke detectors in every home. As such, they participate in a Smoke Detector Program which allows any home that may not be able to afford a smoke alarm to request a free smoke alarm. You can apply for this program at www.ACFireRescue.org

I hope these tips help make your home safer and encourage you to continue making excellent pancakes and pan seared steaks without fear of upsetting your smoke alarm.

National Preparedness Month: What Does Your Insurance Policy Say About Storm Damage?

9/4/2018 (Permalink)

Be sure to say “Hi” to Nan if you see her out in the SERVPRO green Juke!

A large storm system moving through the area can invoke a shiver down the spine of any homeowner, but understanding your insurance policy can help alleviate those nerves. One of the most common questions that we hear when we receive calls involving storm damage is, “Is this going to be covered?” Unfortunately, as SERVPRO is not an insurance agency or affiliate, we cannot answer this question. We can encourage you to speak with your insurance provider, but we cannot offer further insight into your specific homeowner’s insurance plan. I hate giving people this answer as I know that it doesn’t give them the information that they need. As such, I spent some time this week interviewing our Marketing Representative, Nan Coleman. Nan has been in the insurance industry since 1992, in the Charlottesville area since 2005, and has experience both from writing insurance policies and owning a home. We spoke at length and put together a few points of reference to give context for a conversation that you can have about storm damage coverage with your insurance provider.

What is Traditionally Covered in a Homeowner’s Insurance Plan?

When we started talking about storm damage and the kind of coverage that you could expect to be included in your homeowner’s policy, Nan used the keywords “natural disaster” and “sudden and unexpected.” You may be used to hearing these words from your insurance agent. These keywords apply to damage occurring from lightning, hurricanes, hail, and high winds. This makes sense. I definitely don’t expect my house to get hit by lightning and I can’t think of anything more sudden.

Is Additional Coverage Available?

Based on Nan’s knowledge of the industry, we put together a few additional endorsements that you could bring up to your insurance provider to extend your coverage.

Because floods are not usually covered in a homeowner’s policy, additional flood insurance is available based on your state of residence. Nan suggests that you consider this additional insurance based on where your house is. When buying a home, your mortgage loan officer should advise you whether you will need flood insurance based on the location of your home. Your loan officer would also be a great resource to find out what the exact definition of “flooding” is in your area. If water rushes into your home but doesn’t cover enough of the surrounding area, it may not be considered a “flood”. You’ll want to be fully aware of the stipulations in your policy. Nan is confident in these recommendations. She suggests that if you were not recommended for flood insurance, but you have a finished basement and live near a water way that may flood, then you might consider flood insurance anyway. But she says that if you just use your basement for storing things and you were not recommended for flood insurance then you could consider skipping the flood insurance, storing things elevated off the ground and in plastic bins. Because the flood insurance has a few stipulations on what will constitute a flood, Nan also warns against counting on this insurance to kick in anytime you have water damage in your home. You should check with your insurance provider for this exact wording and coverage.

Another endorsement that Nan suggests exploring is sewer and drain back-up. In the recent storm event we saw multiple sump pumps that could not keep up with the water intake and so the basement flooded. This incident is usually not considered storm damage without this specific endorsement. In her experience, Nan suggests that especially if you live on the bottom floor of an apartment, have a sump pump, or drains in your basement, this would be a useful endorsement in case they cannot handle the intake. Once again, she warns that it’s a good idea to maintain drains and sump pumps. Keeping drains clear of clutter and making sure the sump pump won’t lose power is a great way to avoid a water damage and avoid a claim if possible.

A recent industry addition includes the choice to add a service line endorsement. This new option includes water damage that results from incidents including city and government owned pipes and lines that could malfunction and cause damage to a private residence. Nan was excited about this new addition as it’s the first time that this type of coverage is available, so it may not be available with every insurance policy. Your insurance provider can give you more details on exactly what this will cover or include.

You Will Want to Act Early

After listening to all these oddly specific insurance options, I wondered if you could add these options after the fact. Can you add a sewer back-up policy after your sewer backs up? With a straight face, Nan says that of course I can add these policies after the damage occurs. I was shocked. In the same breath she says, “It won’t cover the damage that already happened, but of course you can add it.” She got me, but this is an important thing to remember. There is often a waiting period between adding a policy and when it kicks in because after is too late. Nan also added, that when a large storm is predicted to hit that is also often too late to add to your policy as insurance agents will usually not write policies with impending disasters. So, the earlier the better if you are thinking of making changes or additions, and of course your insurance provider will be able to provide you with an accurate time line and restrictions on those changes. It’s at the discretion of the insurance provider how and which endorsements can be added after the original policy is written, so talking about this procedure is another great way to open the conversation with your insurance provider.

Does that about cover it?

Nan has seen a lot of storm damage and some of it isn’t covered by insurance based on the type of damage. One such type of damage is wind-driven rain. This occurs when rain, blown almost horizontally, can slip in around windows or under siding and can cause water damage to your home. Nan suggests minimizing this risk by sealing windows with caulk and creating water proof barriers where water could seep in.

My conversation with Nan was enlightening. We want to help educate our readers on the options that are available to them. As a reminder, while Nan spent many years in insurance, SERVPRO of Charlottesville is not an insurance provider or affiliate and as such cannot give definitive answers on what is covered in your specific policy. We want to share vocabulary and ideas to get you thinking and start a conversation with your insurance provider to help you become better prepared for a storm.

Working Smarter: Saying Good-Bye to Water Damage

8/29/2018 (Permalink)

Our team uses material and atmospheric moisture meters to measure moisture present in walls, flooring, and the air.

If you see a puddle on the sidewalk, common sense tells us that it will dry. Have you thought about the science behind that process since grade school? Our SERVPRO professionals are very familiar with that process. They manipulate the science behind it to make sure that if you have water damage in your home, it dries as quickly and as completely as possible.

Our technicians take into account multiple factors as they create a drying plan for your home. They begin with analyzing and measuring the level and location of moisture present. You may have called our team for a leak that occurred on the second floor of your house. Our technicians will use their knowledge of the way water behaves and their moisture detectors to find the extent of the damage, even if it reaches into unseen or unexpected places. Once they’ve located the moisture, they compare the level of moisture present in the affected area to the level of moisture present in the unaffected area. This process gives our team a baseline to reach by the time the job is done and ensures that excess moisture that may not be visible is not accidentally left behind.

Now that the team knows how much moisture needs to be removed, they measure the surrounding area, like the temperature and the humidity present to create a drying plan. We know from science class, and from the puddle on the sidewalk, that things eventually dry on their own. We also know that when it comes to the inside of our house, we want them to dry as soon as possible. SERVPRO understands that urgency and also the danger of further damage being done if moisture or high humidity is left for too long. That’s why we carefully analyze and measure the situation so we can create a plan that effectively and efficiently returns your home to its preloss condition as soon as possible.

Until Help Arrives – What You Can do to Help

8/27/2018 (Permalink)

When you have a disaster that results in water damage, whether it is a leak or a flood, you know to call in the professionals. But after you call it can feel like you’re just waiting around while the problem gets worse. Here at SERVPRO of Charlottesville, we never want you to feel that way. We are trying to get to your home as quickly as we are able, but we also want to give you some steps to take while you wait. These steps can help speed up the drying process and prevent further damage.

  1. The first is fairly obvious, you can remove excess water by mopping or blotting if possible. If you can contain the damage through mopping or towels this can protect your home from further damage.
  2. Along the same lines, you can remove items from wood tables or furniture and wipe excess water off before it has a chance to soak in.
  3. You can also remove wet upholstery and cushions and prop them up where air can reach both sides of the cushion.
  4. If it’s summertime, you can turn up your air conditioning which will help your items dry faster.
  5. A side effect of water damage that’s often forgotten is staining. When two items of differing colors are touching and then get wet, their colors can bleed. To prevent this or to keep it at a minimum, you should remove any colored rugs that are lying on top of carpet. You can also place tin foil in between furniture legs and wet carpeting to prevent the furniture from staining the carpet.
  6. You will also want to remove your more sensitive items from the affected area as quickly as possible. Take your art pieces out of the wet area and to a safe place.
  7. You can also gather loose items off the floor.

Taking these steps could help save some of your belongings from worse damage and will help return your home to preloss condition sooner. This can seem like a lot to remember, especially in the midst of a disaster. But even the small things that you can do will help our team make it “Like it never even happened.”

Storm Damage Can Hit Anyone, Even if You Work for SERVPRO

8/22/2018 (Permalink)

The franchise owner, Earl Clarke, was on-site and helping out throughout the process.

During a recent storm event, one of our own team members, Amy Yates, had storm damage in her basement. Our team was working tirelessly on multiple homes with water and storm damage, but they found the energy to help out a co-worker even after all these hours. So, this week, we have a guest blog. Amy shared with me her side of the situation and her reflections about the experience.

On July 31, 2018, with the vast amount of rain we received, I, like many in the area, experienced a water damage. At the peak I was sloshing around in two inches of standing water throughout my whole basement. Although I knew I worked for the right company, I was still stressed about the many personal belongings which got affected.

I’ve always been empathetic towards those experiencing any type of damage as I know the panic and stress which accompanies such. I was able to remain calm. I put things in perspective, knowing others were dealing with far greater losses, and was actually able to give thanks that if water was going to invade my space: better it come up through the floor than down through the ceiling. I took 25 calls that night and my heart went out to everyone who was dealing with the overwhelming experience. One hard part about my job is not being able to service every single person who is need of help during these storm events and putting them on a waiting list. I was on that list, too.

This is where my story is different. I inherited my house and the water damage was in an area filled with items which did not belong to me including old furniture, lots of tools, equipment, a sundry of fabrics and old documents. Over the years I got rid of a lot of stuff but would get incredibly overwhelmed whenever I went into the basement. Basically, I would go downstairs to do laundry then dash back up to avoid a mild panic attack. My office manager understood my plight and told the franchise owner, Earl Clarke, about the water damage and the amount of contents. Together they rallied the troops, my fantastic co-workers who had been working tirelessly over several days assisting with one flooded basement after another, and met at my house after work. Earl instructed I get a dumpster on site so I called our vendor, Tom with Cavalier Container, who, without hesitation, said “I’m on it.” A dumpster was placed within an hour of my call. My whole office, my boss, and three team members from the Lynchburg location, helped me do what I have not been able to do myself, let go of a heavy burden, and create visible floor space for the first time in the 10 years I’ve lived there.

I have a terribly difficult time in asking for help and often a harder time in accepting it. I can’t begin to express how moved I was that 13 people came to my aid. They selflessly gave of themselves and gave me the tremendous gift of a multi-faceted lesson:

  1. Reaffirming I work for an amazing bunch of people who genuinely care – they walk the walk, don’t just talk the talk.
  2. Forcing me to ask for help and in doing so the help turned out to be greater than I could possibly imagine.
  3. Allowing me to let go of things I held on to for sentimental reasons – I am lighter for it (2.1 tons lighter to be exact) in more ways than one.
  4. Also reminding me that I am appreciated.
  5. Teaching me humility, and with that, I am experiencing an immense amount of gratitude.

I can’t begin to express how thankful I am for the people I work with. The integrity, honesty and genuine care is something quite unlike anything I’ve ever experienced at job before. Thanks to Tom and my great SERVPRO team, I am reminded of the quote by Dorothy Day, “We have all known the long loneliness and we have learned that the only solution is love and that love comes with community.” I have gone downstairs several times over the last week and am in complete awe and filled with happiness!

We are so thankful to have Amy on our team, and this experience brought our team closer together. On-site, the team extracted the water, sifted through damaged contents, then set up our air movers and dehumidifiers. We are so thankful that we had the resources to help out our co-worker and this situation reminded our team of the importance of the work that we do.  We have the utmost respect for all our customers and we are honored to be able to continue to provide service during stressful events like water or fire damage.

Sinkholes in Charlottesville: How They Form and What to Do About It

8/20/2018 (Permalink)

Sinkholes can form in the foundation under just about anything.

Sinkholes can be terrifying; maybe its left over from some primal fear that supernatural powers would rip open the earth and swallow the unworthy. Whatever the cause, it’s unnerving to see a hole suddenly appear in the ground after a storm. But as with everything, the more we can understand it, the less we have reason to fear sinkholes unreasonably.

Recently, a sinkhole opened on Holkham drive in Albemarle County. After a large storm dislodged the sinkhole, it opened through Holkham drive, trapping residents on either side of the hole.

Sinkholes are natural phenomena that can take many years to form. Although it might feel like they just appeared overnight, Mother Nature has actually been working on them for quite a while. This process starts with a foundation material that is porous and can be dissolved or eroded by water. To form a sinkhole, an area also needs a place for water to congregate without a natural place to drain. With these two characteristics present, we’re halfway to a sinkhole!

Once the water is trapped without a natural drainage point, it begins to sink into the porous rock that it’s resting on. Once the water travels through this rock it can erode it or dissolve the rock. It keeps doing this until there is a sinkhole sized cavity resting just underneath the surface of the earth. Once this stage is reached, anything small can cause the sinkhole to collapse. A large storm or flood can easily cause this type of reaction in a potential sinkhole.

It’s interesting to discover these types of phenomena that happen in our own backyards that can be realized with just the right storm, but they are also dangerous and can pose as a real hazard to a community. So, if you see a sinkhole be sure to tape it off way back from the visible edge and stay away from the edge yourself. Then call the first responders.

Gordonsville Home Basement Floods During Storm

8/15/2018 (Permalink)

The flood water comes halfway up the legs on this pool table.

Dripping is never a good sound in your home. Often when we are in a home that has suffered water damage, there can be a dripping or trickling sound that lets us know that the source of the water hasn’t yet been fixed. But in this case, it was gushing. In the basement of this Gordonsville home, water from a recent storm let itself in and made itself at home. In the end, there were six inches of standing water and when our SERVPRO team arrived, there was still water coming in.

Once our team of SERVPRO professionals were on the job, our first step was to get the water out. Our team set up multiple sump pumps and started pumping! It’s both amazing and devastating to see water that has reached this level begin to recede. It’s encouraging because it feels like the space is being released from a watery imprisonment. But it’s also incredibly hard to see the damage that the water—especially water that has first flowed over ground and contains outside contaminants— has left on the walls and the contents of the room. Once the majority of the water was extracted, our team really went to work.

Thankfully, at this point the homeowner had his own sump pump installed to prevent this kind of damage from happening again. Once it was installed our team started the drying process. Even after all the visible water is extracted from a location, the contents of the room and the room itself still have excess moisture that needs to be removed in order to restore a home to its preloss condition. Our team added the equipment that was needed for the drying process and completed the restoration process. We’re so glad that this story had a happy ending. Check out our Before and After page to see the final result in this space.

Smelling Something Musty but Don’t See any Mold? Could it be Hiding?

8/8/2018 (Permalink)

Here you can see the drip pattern in the mold.

Something could be spreading and growing in the walls and floors of your home without your knowledge. Cue tension creating music. It sounds like an intro to a cheesy horror film. But this is no movie, lots of families have gone through the struggle of dealing with a mold problem. It’s not cheesy or funny but if you can recognize the situation early, the damage will be less extensive and the remediation process can be shorter as well.

Let’s return to the situation we discussed last week. There was moisture left over from not completely cleaning up a water related incident. This water may now have created mold growth that is not visible upon initial inspection. Especially if a building smells musty, but there is no visible mold growth, this could be an indicator that mold is present but hidden. Mold can hide on the backside of drywall, wallpaper, or wall paneling. It could also be on the top of ceiling tiles, under carpet or other flooring, inside walls around pipes, or inside ductwork. These places are not easily visible for inspection. At least, I’m not usually checking out the underside of my carpet. But that doesn’t mean that this mold is any less dangerous or that these locations don’t need to be cleaned.

If you do suspect growth, don’t go peeling back wallpaper or ripping holes in the wall to check the pipes as possibly disturbing mold can be dangerous to your health. If you suspect that you are sharing your home with an unwelcome moldy visitor, it’s time to call in the professionals!

SERVPRO of Charlottesville Hosting Two Free CE Classes on October 12

8/2/2018 (Permalink)

On October 12th, SERVPRO of Charlottesville will be hosting two CE classes at the Double Tree by Hilton at 990 Hilton Heights Road. Each class will award 2 CE Credit Hours toward Insurance Licensing and there will be a light continental breakfast served.

The first class is from 8:00 a.m. – 10:00 a.m. with registration beginning at 7:30 a.m. This class is a Biohazard Cleanup Course. We’ll cover prevention as well as the cleanup requirements and process.

The second class is from 10:15 a.m. – 12:15 p.m. with registration beginning at 10:00 a.m. This class with cover Cleaning & Restoring Smoke Damaged Contents.

Both classes are free and should prove an interesting and educational experience. We look forward to seeing you there!

To reserve your seat, please call 434-977-5850 or email office@SERVPROcharlottesville.com

Water Incidents can Seem Small and Insignificant: Mold is Also Small but not Insignificant

8/1/2018 (Permalink)

What may have been a small water damage was left untreated and created extensive mold growth. See the full story in our Before and After Photos.

After the heavy storm system this past month, we’ve helped multiple businesses and homes recover from water damage. However, I know that sometimes water damage doesn’t seem serious enough to call in the professionals. I’m sure that during the storms last month a few of you just soaked up the water with a towel. Maybe it wasn’t even from the storm system. Maybe you had a pipe burst and you just put a bucket under it and called a plumber. If this is the case, you sound like a do-it-yourself kind of person and that’s a commendable characteristic to have. However, if you’re wiping up water from your hardwood floor with a rag, let’s do a little digging into the consequences of possibly missing some of that moisture.

When a home suffers water damage, this damage can have lasting impacts on more areas and items than those that obviously got wet. The incoming water can create extra moisture in the air and environment that can affect walls, ceilings and items other than what would be obvious to the eye. And even after the puddle is cleaned up the moisture that is still lingering in the walls and other locations can create problems in surprisingly short amounts of time. Do you see where this is going? Mold.

Mold is always around us, but not all types of mold are harmful. Though the word mold can be scary, often visible mold isn’t dangerous. But the mold you see can be an indicator that higher levels of mold spores are present. These spores are often the cause of negative health effects. Mold spores come in from the outside and— at some level— are always present; we cannot prevent them from getting into our homes and businesses. Which means that yes, even clean water, when not properly dried and cleaned can lead to mold growth. We can, however, prevent this growth by depriving them of the moisture that is needed.

Can you Spot the Green?

7/27/2018 (Permalink)

This grill is just part of the grand prize, and it’s begging to start tailgating.

This August SERVPRO of Charlottesville is holding a Spot the Green Contest for the community of Charlottesville. We’ll be driving our trucks and vans around Charlottesville and the surrounding areas and if you see one of our vehicles, take a picture and post it to our Facebook page to be entered to win our Tailgate Experience Package.

Our grand prize includes a Weber Grill, large cooler, a $100 gift card to Timbercreek Market as well as charcoal and other tailgating necessities.        

This contest will be running through the month of August and the prize will be delivered in time for the NFL Kickoff Game for the regular season.

Each participant may post one photo and each photo may be entered one time. Please play responsibly and do not take photos while driving. Please be respectful of other’s property and take photos of our vehicles while on the road or in a public space. We look forward to seeing all your photos!

High Indoor Air Quality Improves Your Day, but What Improves Your Indoor Air Quality?

7/18/2018 (Permalink)

Discovering the environment of a new job is often a part of the first day. You discover who the jokester is, which desk is closest to the window, and what time of day is best to visit the break room to guarantee the coffee will be fresh. But another vital part of our work environments that we often neglect to evaluate is the Indoor Air Quality (IAQ). As a business owner or a building manager, this element is a vital part of a thriving business and happy and healthy employees.

The sources of pollutants are sometimes hard to identify and are always hard to totally eliminate from a building. They come from multiple sources and some causes, specifically building materials like insulation or paint continuously emit pollutants. In other circumstances though, pollutants that originate in an appliance or building system could be spread at regular intervals or even seasonally when things like air conditioning or the furnace turn on. And still, other pollutants are harder to predict as they are associated with human behavior, such as cleaning or re-decorating.

Thankfully, administrations like OSHA have provided guidelines to give us a baseline for treating and assessing Indoor Air Quality. OSHA suggests considering the following factors when assessing your building’s IAQ: temperature, humidity, ventilation, and the presence of mold and chemicals. Improving these factors can improve the Indoor Air Quality even when the sources of pollutants cannot be totally eliminated.

While this might seem like a lot to remember, we are here to help. Next week we’ll break down how to check these factors and how SERVPRO can help.

SERVPRO Offers a Free Emergency Ready Program to Help Prepare Your Business for Catastrophes Before They Happen

7/11/2018 (Permalink)

Our ERP mobile and desktop applications are easy to both use and understand.

After an emergency happens, we are often plagued with thoughts of how we could have prepared better or what we could have done differently. As a company of individuals who sees the effects of these catastrophes every day, SERVPRO knows the value of quality and thorough planning. That’s why SERVPRO offers a free online emergency preparedness tool to use as part of your business’s contingency plan. This tool, the Emergency Ready Program (ERP) helps organize information into a consolidated location that anyone can access and understand in the event of an emergency.

Consider this tool a snapshot of the building that your business operates in. This snapshot highlights all the pertinent information that you may need in an emergency. It includes detailed descriptions and photographs so that you know what to expect, what to do, and who to call in this situation. Our SERVPRO professionals have seen a lot of emergencies and know exactly which information you and the authorities will need to efficiently respond to these disasters. The more quickly the professionals can get your business up and running, the shorter your disruption will be to your customers and clients.

Our representatives are happy to walk you through the creation of this plan so that you can be sure it’s complete and correctly filled out before it’s ever needed. While this plan is not a complete contingency plan, it does serve as a great supplement and jumping off point for your business’s full contingency plan and can be used to identify problems or holes that may exist in your current plan. Give SERVPRO of Charlottesville a call at 434-977-5850 if you have more questions or register online to start creating your free ERP.

Assessing and Improving your Indoor Air Quality

7/11/2018 (Permalink)

As I sit at my desk and breathe deeply, I’m realizing just how often I take for granted the clean, odorless air that circulates around my workplace. It’s an element of my day that I’m thankful I don’t have to think about. I hope that every workplace around Charlottesville can attain the same level of certainty in its air quality.

The first step to better air quality is assessing what your current air quality status is and which factors are attributing to a less than desirable status. If you’re unsure about your Indoor Air Quality (IAQ), there is no one test that can be done but there are multiple tests and methods that can determine if a problem is present. For example, if your space smells musty or feels stuffy these can be indicators that there is a larger problem present. These are your first indicators and the easiest option. Inspection and regular upkeep are your next options. Having your HVAC and air ducts inspected can tell you if and how these systems are negatively affecting your IAQ. You should schedule regular walk-throughs of your building to inspect for leaks, water damage or other signs of a problem. Additionally, humidity levels can be tested and can be indicators of the possible presence of mold.

Once the problem is identified, the factors that we mentioned in the last blog come into play. Solutions like, regulating the interior temperature of the building, or regulating the humidity present. Solutions might also involve adding better ventilation or just cleaning and inspecting the existing ventilation. And of course, if mold is present, remediation may be necessary.

With these factors in mind, know that SERVPRO is here to help. We’re happy to recommend an Industrial Hygienist to help ensure that your current IAQ is at an adequate level. And if it isn’t, we’re also happy to begin the process to eliminate these problems so that your business can continue to run smoothly.

Stay Safe this Summer at the Family BBQ

7/11/2018 (Permalink)

Find more information at www.nfpa.org/grilling

Recently, while at a local park I was walking down the path looking for an open grill to toast some particularly fluffy marshmallows. Each grill I checked was already in use, full of hot dogs, hamburgers, crabs, corn, and foiled wrapped potatoes. As I discovered a new delicacy with each grill, I had two realizations. The first one was that my marshmallows were probably going to go untoasted because it looked like there were no grills left. The second was that of all of these families, I doubted that they were all fully aware and fully adhering to the safety guidelines for grilling. According to the National Fire Protection Agency, on average, 16,600 people per year visit the emergency room because of injuries involving grills. With this in mind, SERVPRO of Charlottesville would like to take some webspace today to refresh or reintroduce grill safety to help keep your home and your family safe!

Before you use your gas grill you should check for leaks and breaks in the line. Once you’re certain the grill is safe to use, move your grill away from your home or any decks or other structures that could be flammable. Low hanging tree branches or overhangs can be especially hazardous. Make sure that the grill is on a stable, flat surface. Additionally, in this step, be sure that children and pets are kept away from the grilling area. Now that your grilling space is safe, open up the grill and make sure that the inside is clean. Use a grill brush if necessary to remove grease buildup on the grate of the grill. While your grill is in use, never leave it unattended and keep a fire extinguisher on hand. With these few tips in mind, we should have a fun and safe summer!

Water Damaged Charlottesville Business Trusted SERVPRO of Charlottesville

6/8/2018 (Permalink)

On June 1st of 2018 the owner of this Charlottesville Business walked in to find water all throughout due to a busted pipe.  That’s when she called SERVPRO of Charlottesville.  In less than 2 hours we had a crew on site to start the water mitigation process.  After extracting all of the standing water, our crews placed a trailer generator along with our industrial strength air movers and dehumidifiers.    Here is what the customer had to say about our services:


This team was by far the most professional restoration service I have ever worked with in my business.

Response time, attention to detail, thoroughness and consistent effort to address any questions at the close of every conversation were a hallmark of our work with Ryan and the SERVPRO team.  I could not say enough about the process and peace of mind our company had in working through our water issue.                        -Anne

To see the work we preformed, check out our Commercial Before & After Photos page as well as our Commercial Photo Gallery page.

If your Charlottesville business is impacted by Fire or Water Damage, give SERVPRO of Charlottesville a call at 434-977-5850.  And remember, we provide Emergency Service 24/7.

SERVPRO of Charlottesville - Faster To Any Size Disaster!

6/5/2018 (Permalink)

SERVPRO of Charlottesville has started June 2018 off with a “hit the ground running” mentality as we work hard to continue serving those who have been impacted by the massive amount of rainwater that we have received over the past few weeks.  We have received calls for residential as well as multi-building business that have been impacted and were in need of our services.  Several of which were in need of our trailer generator in order to sustain the amount of specialized drying equipment that was needed in order to dry the structure our quickly.  It only took a few hours for all of our equipment to be off of the shelves and in use at customers’ homes and businesses.  Thankfully, SERVPRO of Lynchburg was quick to bring us more equipment, including another trailer generator, and SERVPRO Storm Team sent 5 crews with all of their equipment to further assist those in need.  This is the second time this year that Charlottesville has experienced an unusual high call volume event (the first being in January during the big freeze causing numerous pipes to freeze and then bust) and both times SERVPRO teams from across the country have joined together to get Charlottesville back on its feet.  We are proud to be a part of the SERVPRO family!

Charlottesville Business Owners: Protect Your Documents

5/29/2018 (Permalink)

Contact SERVPRO of Charlottesville if you have important documents that need to be restored.

Did you know that as an addition to our Water, Fire, and Mold restoration services, we offer the following Document Restoration Services?

  • Drying- process in which an item containing moisture is frozen and dried using vacuums and pressures to achieve sublimation.
  • Cleaning- we offer onsite cleaning. This is cleaning each document front and back to remove debris and any surface particulate. 
  • Sterilization- Gamma Irridation is a process that is used for disinfecting and decontaminating documents or other consumer goods. 
  • Deodorization- once paper has been wet, an odor can begin to form. Letting us deodorize your documents will reduce the odor and sometimes almost completely eliminate it. 
  • Destruction- we offer destruction onsite.
  • Digitization- digitizing documents makes them easier to access as well as easier to store.  We use state-of-the-art equipment to turn your paper copy into a digital file. 

Don’t wait for a water or fire damage to happen to your business before learning more.  Contact us now to be ahead of the game should the unexpected happen to your business.

Charlottesville Residence: Home Selling/ Mold Remediation

5/15/2018 (Permalink)

If the house you are trying to sell has mold, call SERVPRO of Charlottesville to Remediate! 434-977-5850

Are you trying to sell your house this spring?  We receive numerous calls this time of year from people who are trying to sell their house but need to have mold remediation done before the interested buyer will sign the contract.  SERVPRO of Charlottesville is HERE TO HELP!

Here are some things you need to know when it comes to mold remediation on the house you are trying to sell:

  • Address the Source - If the mold is coming from a leaking hot water heater, no matter how many times we come out to remediate, if the leaking hot water heater does not get fixed, the mold will keep returning.
  • Depending on the severity of the mold that is present, it may be necessary to have an Industrial Hygienist come in to test for the types of mold present as well as how high of a count of mold spores are present. Our general rule of thumb is if you have a span of more than 10 square feet of mold, you probably need to have mold testing done.  Having this information will allow us as mold remediators to take the necessary steps to get your home back to preloss condition.  The final step is to have the Industrial Hygienist come back out and test again to ensure that we have brought the mold spore count back down to an acceptable level. 
    • Fun Fact: Mold is Everywhere.  Click here to learn why we do not claim to be a Mold Removal Company but rather a Mold Remediation Company.
  • We do not test for mold. As a professional mold remediation company, it would present a conflict of interest if we were also the Industrial Hygienist that came in behind ourselves to test the site and claim it as being cleared.  We want to avoid any appearance of false test results in order to clear our own work.

Taking the 3 points listed above into consideration, please be sure to allow for enough time to:  Address the Source, Have both Pre and Post Mold Testing done, as well as the Mold Remediation Process.  We know a quick sell is important to you and your satisfaction in our mold remediation service is important to us.        

Water Categories: How Are They Determined Factor #2

5/9/2018 (Permalink)

Charlottesville Residence: here is a second factor to take into consideration when determining the category of water

In continuation of Water Categories:  How are they Determined, here is the second factor to take into consideration:

Factor #2 – Examine the materials that the water has now come in contact with.  Even if the water itself was sanitary prior to spilling out, if it has come in contact with materials not considered sanitary, the water will not take on the characteristics of what it has come in contact with.  Take blown-in insulation for example.  Picture you had a roof leak.  Clean rain water would be the source but as it trickles down it begins to saturate the blown-in insulation before making its way to the attic doorway and dripping down through the cracks.  You would not want to drink that water would you?  Of course not, because you would be consuming particles of insulation.  So even though the water source produced clean water, the water damage would be considered a Cat 2 water loss.

Charlottesville Residence: Are You Prepared?

4/24/2018 (Permalink)

2018 National Seasonal Preparedness Messaging Calendar

Ready.gov created the 2018 National Seasonal Preparedness Messaging Calendar which outlines important points and information to keep preparedness as a focus all year. The piece highlights general preparedness key points as well as key preparedness points for each season. Having a plan, knowing how to respond, and being prepared during an emergency increase your chances of making it through safe and unharmed. So what are you doing to insure that you and your family are ready for whatever happens?  Do not wait until it is to late to be prepared.  Start preparing today!  Ready.gov can help you do so.

For the month of May:  Wildfire Community Preparedness Day - May 5th

#WildfireSafety

#SummerSafety

#WildfirePrepDay

To learn more, follow the link below:

https://www.ready.gov/calendar

If Your Sub Floor Looks Like This Call SERVPRO!

3/22/2018 (Permalink)

Does your sub floor have mold growing on it?

Indeed what you see on this sub floor is that thing that no one wants to talk about....that's right, it's mold. 

So what caused this mold to begin producing on the sub floor like this?  Well, ultimately it was caused by a lot of moisture being present as with all mold but in this particular situation it was a water leak that started within the wall cavity from the level above and due to the fact that the home owners hardly ever went into the basement, it remained unnoticed for quite some time.  Eventually the leak worsened and became visible on the main level which prompted the home owners to give us a call and during our crew's initial investigation of the affected area, they discovered that there was more damage than originally thought.

If you are a home owner, be sure to inspect all areas of your home on a routine basis to help prevent unwanted mold damage.   

SERVPRO is #1 Again!!

3/12/2018 (Permalink)

SERVPRO is #1 in Restoration and #12 in the overall Franchise 500 for 2018

Entrepreneur recently released its 39th annual franchise 500 ranking, and once again SERVPRO was ranked #1 in the Restoration Services Category. The 2018 list marks the 15th consecutive year for SERVPRO taking the number one spot in the Restoration Services Category. Entrepreneur also ranked SERVPRO as the #12 franchise opportunity overall amongst other highly recognizable companies to land in the top 20 such as McDonalds (#1 overall), Jimmy John’s, 7-Eleven, Re/Max LLC, and Anytime Fitness to name a few. According to Globe Newswire, the purpose of the list is to use objective and quantifiable measures of a franchise operation to help would-be entrepreneurs identify franchise investment opportunities.  Entrepreneur states that the 2018 list turned out to be one of their most competitive ever and for the first time in 25 years more than 1,000 companies applied to be a part of the list. According to the Entrepreneur website, they consider factors such as: cost & fees, size & growth, support, brand strength, and financial strength and stability when compiling their list. In an online article by Globe Newswire, Sue Steen, SERVPRO Industries, Inc., CEO was quoted as saying, “SERVPRO’s financial strength and stability, growth rate, and system size all contribute to the company’s success, and by extension to the success of its franchisees. The commitment to excellence starts at the top and carries through to the service each franchisee provides to each and every customer.”

https://www.entrepreneur.com/franchise500/2018

Tiny Nail In A Pipe Equals Big Mess

3/2/2018 (Permalink)

Even the smallest puncture in a water pipe can lead to a sizable mold damage if left unnoticed.

In this picture is the source of a rather sizable residential mold loss.  That's right, this tiny little nail that accidentally punctured a water pipe in the bathroom wall cavity caused excessive mold growth throughout several rooms in a house.  So how did it go unnoticed for so long?  Two reasons: 

One - The source remained unnoticed for a while because it started inside of a call cavity and the water managed to stay within the wall cavity on the main level of the home.

Two - After flowing through the wall cavity on the main level, the water eventually made its way out of the wall cavity and into visible space inside of the home.  This space being the basement.  However, in this scenario, it was an unfinished basement that the homeowners rarely walked through.

Eventually the water made its way through the wall of the bathroom making it's presence known to the homeowners.  Unfortunately by that point it was no longer just a water damage as they had thought but a mold damage as well. 

Check out our Before & After Photos Page as well as our Photo Gallery for more photos from this mold remediation and be sure to give us a call if you are in need of our Mold Remediation and Restoration Services.  

Here To Help - 434-977-5850 

Mold Remediation in Somerset VA

2/12/2018 (Permalink)

Mold/ Water Damaged hardwood floors. Check out our photo gallery as well as our Before & After Photos to see more.

On Sunday September 5th, 2017 our on call crew responded to what sounded like a typical a residential water damage of which had just recently been caused.  However, upon their arrival, the crew began to see signs indicating that the damage had been taking place over a longer period of time.  Not only were the hardwood floors buckling but they were also discolored and had suspect growth along the edges of each plank of wood.  When going down to inspect the unfinished basement, there was a puddle of sludge.  This was another indication that the water had been dripping for a while and the water that puddled on the basement floor became stagnant and eventually turned into sludge.  

So what was the cause of all of this? 

The cause was a pipe in the bathroom wall cavity that had been punctured with a nail, most likely when drywall was being installed.

Doctors Office Impacted by Frozen Pipes in January 2018

2/12/2018 (Permalink)

Charlottesville's Doctors Office affected by frozen pipes in January 2018

Due to the extreme temperatures, January 2018 kicked off the New Year with a crazy storm event of frozen pipes.  Immediately following the freezing temperatures was a spike in temperature which caused all the pipes in both homes and commercial buildings to burst and spew water throughout.  We received such a high volume of calls that we had to call for help from franchises in other states (Florida and Texas) as well as have an additional 53’ trailer full of equipment shipped to us from our corporate office.  

One of the commercial buildings affected by this frozen pipe fiasco was a doctor’s office here in Charlottesville.  All 4 suites were heavily saturated with water which caused many of the ceiling tiles and insulation to fall leaving a rather large mess to clean as shown in the given photo.  To see more photos from this commercial loss that our crews re-mediated, check out our photo gallery page as well as our Before & After photos page.

Question #4 For Water & Fire Damages

1/3/2018 (Permalink)

Things we ask when you call in a water or fire loss.

Question #4 - Who is your insurance carrier?

We work with many different insurance carriers in our line of work.  Part of working with them is to make sure we are communicating with the assigned agent and/or adjuster in detail throughout the mitigation process as well as creating the job file in the format they prefer to see it in.  By doing so, the job process is able to run smoother which means the customer is able to get their life back to normal quicker.  Even if you are undecided on whether you will be filing a claim or not, it is still helpful for us to know who your insurance carrier is so we are able to have every aspect of the job prepared the way they prefer to have it in the event you do indeed decide to proceed with a claim. 

Question #3 For Water Damage Customers

12/1/2017 (Permalink)

Got a Water Damage? Here is another question our office staff may ask in preparation to dispatch a crew.

Question #3 – On what level did the loss occur?

                It is important to know which level of your home the loss occurred on.  Consider the following:  If the loss occurred on the second level of the house it probably went to the levels below.  Sometimes it can be minimal such as only affecting the ceiling below and other times it can affect multiple rooms below.  In some cases, the water damage can start on the second level and run down the exterior wall all the way down to the basement and the main level not be affected at all.  Or perhaps the loss occurred on the main level and you have a crawlspace underneath.  If the water went down to your crawlspace the insulation may be affected and even fall to the ground with all the weight of the water.  Knowing what loss the level started on will help our crews bring the proper supplies and equipment needed to restore your home as quickly and efficiently as possible.

Check back in January to learn about another question we ask regarding water damage.

Question #3 For Fire Damage Customers

12/1/2017 (Permalink)

Experiencing a fire damage? Here are some questions we will ask when you call on us to remediate.

It is very common when responding to a fire damage cleanup, to also have water damage cleanup present as water is a common method used to put out the fire.  By knowing the fire was extinguished by water, we are able to ensure that our responding crew arrives prepared with water mitigation equipment as well.

Another way to extinguish a fire is by using a fire extinguisher.  Did you know that there are several different types of fire extinguishers?  These different types include:  Water, Foam, Powder, Carbon Dioxide (CO2), and Wet Chemical.  The type of fire extinguisher used will play a role in the method of cleanup that our crews will be performing.    

Check back on our blog page in January when we reveal another question asked when receiving a fire loss and why.

Christmas Tree Safety Tips: Eliminating Fire Hazards

11/27/2017 (Permalink)

Follow these Christmas Tree fire safety tips to stay safe this holiday season. Merry Christmas from SERVPRO of Charlottesville!

The holidays are quickly approaching which means many people are going to start picking out their Christmas trees, whether live or artificial. In the midst of all the excitement associated with this annual tradition, it’s important to keep safety a priority and to be aware of some practical tips to ensure you are minimizing the risk of creating a fire hazard.

According to the National Fire Protection Association (NFPA), Christmas tree fires are uncommon but when they do occur they are more likely to be severe. A stat from the NFPA website states between 2011-2015, U.S. fire departments responded to an average of 200 home fires that started with Christmas trees per year. These fires caused an average of 6 deaths, 16 injuries, and $14.8 million in direct property damage annually. By following the below tips offered by the NFPA, you can ensure you are taking the necessary actions to eliminate the potential for a fire hazard.

Choosing your tree

  • Pick a tree with fresh, green needles that do not fall off when touched.

Placing the tree

  • Before placing the tree in the stand, cut 2” from the base of the trunk.
  • Make sure the tree is at least 3 feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
  • Make sure the tree is not blocking an exit.
  • Add water to the tree stand and it’s recommended to add water daily.

Lighting the Tree

  • Use lights that have a label of an independent testing laboratory. Some lights are only for indoor or outdoor use.
  • Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
  • Never use lit candles to decorate the tree
  • Always turn off Christmas tree lights before leaving home or going to bed.

After Christmas

  • Get rid of the tree after Christmas. Dried-out trees are a fire danger and should not be left in the home or garage, or placed outside against the home. Check with your local community to find a recycling program. Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.

The below link shows how quickly a Christmas tree fire can take off

https://www.youtube.com/watch?v=GQT8yOYJKxQ

EPA Lead-Safe Certified Firm in Charlottesville

11/22/2017 (Permalink)

Taking the safety of our employees and our customers seriously.

SERVPRO of Charlottesville is an EPA Lead-Safe Certified Firm.

So what does it mean to be an EPA Lead-Safe Certified Firm? 

The Lead Renovation, Repair and Painting (RRP) Rule establishes requirements for firms and individuals performing renovations, and affects contractors, property managers, and others who disturb painted surfaces.  It applies to work in houses, apartments, and child-occupied facilities (such as schools and day-care centers) built before 1978.  It includes pre-renovation education requirements as well as training, firm certification, and work practice requirements. 

https://www.epa.gov/lead/renovation-repair-and-painting-program-contractors

Our line of work often has our crews coming into contact with lead while working in residential or commercial buildings that were built before 1978.  Because of this, we make it a priority to be a certified firm as well as train our team members on lead safety.  Listed before are the responsibilities that our franchise has committed to as a Lead-Safe Certified firm:

Firms performing renovations must ensure that:

  • All individuals performing activities that disturb painted surfaces on behalf of the firm are either certified renovators or have been trained by a certified renovator.
  • A certified renovator is assigned to each renovation and performs all of the certified renovator responsibilities.
  • All renovations performed by the firm are performed in accordance with the work practice standards of the Lead-Based Paint Renovation, Repair, and Painting Program.
  • Pre-renovation education and lead pamphlet distribution requirements of the Lead-Based Paint Renovation, Repair, and Painting Program are performed.
  • The program’s recordkeeping requirements are met.

https://www.epa.gov/lead/renovation-repair-and-painting-program-contractors

To see which of our employees are Lead-Safe Certified check out Our Employees page.

Charlottesville Commercial Restoration Ready

11/16/2017 (Permalink)

Faster To Any Size Commercial Or Residential Charlottesville Disaster

Even though SERVPRO of Charlottesville has only been around since June of 2015, we are ready for whatever happens no matter how large or how small. 

So what is it that gives us the ability to handle any size disaster?   The answer is simple.  As part of a franchise system we have unlimited access to top notch commercial grade equipment available for use with just a quick phone call to one of our neighboring franchises, a large loss division, or our corporate office.  Not to mention the sizable amount of equipment that we have on hand here at our location in Charlottesville.

Since starting, we have already restored multiple water damages and fire damages here in Charlottesville and we are confident we can restore yours.  Charlottesville JAUNT can attest to this.  Check out our Before / After Photos page to see the work performed at JAUNT back in March of 2017.

Faster To Any Size Disaster 434-977-5850

Charlottesville Storms Can Cause More Then Water Damage

11/13/2017 (Permalink)

SERVPRO of Charlottesville is ready to weather the storm

While heavy storms can often bring about groundwater flooding into your basement or rainwater seeping in through your roof, those are not the only scenarios we have received calls for.  Here are some other cleanup instances that can come about due to a storm:  Glass shattering all over the living room furniture and floor from strong winds that blew a patio umbrella into the window.  Or perhaps an old tree fell down snapping a power line before hitting the side of your house causing a fire to spark.  It is also not uncommon for us to receive multiple calls during heavy rains from people who have had their septic tank backup.  This happens when the drain field gets overly saturated causing your tank to flood.  Regardless of what a storm may bring, SERVPRO of Charlottesville is ready.

http://www.nixtank.com/can-rain-affect-my-septic-tank

Available 24/7 at 434-977-5850

Question #2 For Water Damage Customers

11/1/2017 (Permalink)

Questions we ask customers who call in a water damage to our Charlottesville office.

In continuation of Questions We Ask Water Damage Customers, we come to our second question.

Question #2 – When did the loss occur?

You might be thinking, “Why does it matter when the loss occurred?  I would still like it resolved as soon as possible now that I have found it.”  While we do not need to know the exact minute that it happened, there is quite a difference in the following scenarios:  “It happened in the past couple of hours when I left to go to the grocery store”, “It happened sometime while I was away on a weeklong vacation”, “or this is my vacation home that I have not been to for a few months.”  A water damage that has happened within the past few hours is highly unlikely to have any secondary losses such as microbial growth or rotting wood (unless it was present prior to this loss) however, a loss that occurred a week ago or longer has a much greater potential for secondary losses. 

Check back in December to find out why we ask our next question.

Question #2 For Fire Damage Customers

11/1/2017 (Permalink)

Questions asked by SERVPRO of Charlottesville when receiving a fire loss.

Just as there are different methods to putting out a fire, based on the type of fire, there are also different methods to cleaning up fire damage.  Knowing the source of the fire is beneficial in determining what kind of fire clean up we will be re-mediating.  Below is a list of different types of fire damage:

  • Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.
  • Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.
  • Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Fuel Oil Soot – Furnace Puff Backs.
  • Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

Check back in December when we discuss our reason behind asking our 3rd fire loss question.

Water Categories: How Are They Determined?

10/31/2017 (Permalink)

Charlottesville Residence: What type of Water Damage Category do you have?

In the previous blog titled Water Categories: What Are They we discussed what a water category is.  Now we are going to dive deeper into that by discovering how to determine the difference.  Here are 2 factors to help in doing so. 

Factor #1 – Determine the source of the water.  If the source lets out clean water than there is a chance that the water may be clean and considered Category 1 water.  An example of this would be a sink faucet being left on and overflowing.  On the flip side of that, if the source lets out contaminate water than you know that there is no chance of the water intrusion being considered Category 1.  An example of this would be a sewage wasteline backflow that originates from beyond the trap.

Check out our 2nd blog for Factor #2.

Water Categories: What Are They?

10/30/2017 (Permalink)

Charlottesville Residence: Know the potential health hazards that can come from a water damage.

Categories of water define the sanitation of the water that has made an intrusion into your Charlottesville home or business.  There are 3 categories of water according to the IICRC S500 Standard.  You will often hear remediation specialists refer to the 3 categories as: Cat 1, Cat 2, and Cat 3 for short. 

Category 1 is the cleanest of the 3 and does not cause serious threat to inhabitants.  Here are some examples of sources for Cat 1 water:  a busted water heater tank, an ice maker line, and falling rainwater (Emphasis on falling.  Read our blog titled Water Categories: How Are They Determined to find out why).

Category 2 contains considerable contamination and has the potential to cause health concerns if someone were to come in contact with or consume it.  The following are examples of sources containing Cat 2 water:  a fish tank, a washing machine overflowing, or an overflow from a toilet bowl on the room side of the trap with some urine present but no feces.

Category 3 is grossly contaminated and can cause rather hazardous health concerns to someone that may come in contact with or consume it.  Examples of this would be:  a sewage back up, or flood water.

If you have a water damage in the Charlottesville area, give us a call 434-977-5850.  We are Here to Help.

Questions Asked For a Fire Loss & Why

9/20/2017 (Permalink)

Questions asked by SERVPRO of Charlottesville when receiving a fire loss.

When our office receives a call regarding a fire loss, there is a list of questions that must be asked to get a better idea of how extensive the damage is.  This is the first of a series of blogs to come with the breakdown of each question we ask and why it is we ask it. 

Question #1 – Has the Fire Marshal cleared the site?

Two common reasons a Fire Marshal may have the building inaccessible are structure stability and investigation of the source.  If the fire was extensive enough, the structure of the building may now be deemed unstable and hazardous to enter.  The second reason would be if the Fire Marshal needs to investigate the source of the fire.  If an investigation is taking place, typically no one is allowed into the structure.  This is to prevent potential tampering of evidence prior to discovering the cause.  However, in some cases the area the fire started may be blocked off and the rest of the structure is made accessible.   By knowing this information, we are able to know whether or not we can schedule for a Production Manager to come out immediately or if/when the assessment can be scheduled.

Check back in November when we discuss a second question we ask customers that have a fire loss.

Questions We Ask Water Damage Customers

9/19/2017 (Permalink)

Water Damage Question #1

As a homeowner dealing with an unexpected water loss, you may feel pretty stressed out (understandably).  And calling our office for help only to be bombarded with numerous questions can add to the stress levels when all you want is for someone to get out to your home ASAP!  But be assured, the questions that we ask are essential to help our crews be properly equipped with the restoration equipment that your home needs.  This is the first of several blogs to come reviewing one of the questions you will be asked when you call in a water loss and the reason that it is asked.

Question #1 – What was the source?

If you are not aware of the source we will try to help you pinpoint it and we may have to recommend that you call a plumber or a foundation repair company.  If you do not fix the source first, you risk having to request our services a second time or potentially damaging our industrial grade equipment while it has been left in your care.  Neither of which we would want you to have to deal with.

Knowing the source will also help us indicate if our crew will be dealing with clean or contaminated water.  As I am sure you are aware, when dealing with contaminated water, there are extra precautions that must be taken for the safety of you, your family (including pets), as well as the safety of our crew responding to your emergency need.

Check back in November for Question #2 

Why Choose SERVPRO of Charlottesville for your Career

8/30/2017 (Permalink)

Leaders create more leaders

What separates us from the rest? 

Here at SERVPRO of Charlottesville we have revamped our training.  We understand the importance of continual growth and do not want to see any of our employees become stagnant knowing that being stagnant can lead to disliking your work.  We want our employees to love what they do!

By pulling from what other successful businesses are doing and modifying to what we believe suits our franchise best we have set a self paced training system in place.  This training system clearly shows you what is needed from you in order for you to advance to the next step.  Because it is self paced, you determine how quickly you are able to advance and we ensure you have everything you need to get there. 

In addition to the self paced training system, we also have morning training's for the whole crew throughout the week as well as on the job training provided by the assigned Crew Chief.

What we are looking for:

We are looking for leaders.  Leaders create more leaders and our goal is to have a team of leaders rather than a team with a leader.  If you have a passion for helping others and obtain our Core Values: Professionalism, Integrity, Respect, Servant Leadership, Teamwork, and Willingness then we would love to speak with you about joining our team.  Stop in or send an email to office@SERVPROcharlottesville.com

Why We Do Not Test For Mold – We Only Remediate

7/6/2017 (Permalink)

You would think a company that remediates mold would also do the testing of mold right?  Well we do not and here are our reasons why. 

Given that we are a Cleaning and Remediation Company, we have determined that being certified to be an Industrial Hygienist(IH) is veering too far from our profession.  Mold remediation and mold testing require different sets of training, certifications, and professional equipment.  For remediation purposes, the Institute of Inspection Cleaning and Restoration Certification (IICRC) offers a course called, Applied Microbial Remediation Technician (AMRT).  In this course technicians learn how to properly remediate mold, but not test for it.  For testing purposes, you must have a 4 year bachelor’s degree in the particular field as well as specific IH courses. Click here for more about becoming an Industrial Hygienist.

In addition, a company that does both testing and remediation of mold could potentially appear to be skewing test results in order for their remediation to pass.  To avoid this, we not only have another company do the testing but we also have the customer call in the IH rather than bringing them in ourselves as a subcontractor of our services.  This ensures that the IH is working for the customer’s best interest.

So where do you start?

If you believe that you have a mold problem your first step is to find the source and stop it.  Next, we would recommend that you call in an Industrial Hygienist to come out and test the area.  A protocol will be written based off of the testing and if you do indeed have a substantial amount of mold present that needs to be remediated that is where SERVPRO of Charlottesville comes in.  With the protocol in hand we are able to properly assess the area and determine the extent as well as type of cleaning that will be needed to get your home or business back to preloss condition.

If you have more questions give us a call 434-977-5850

Water Damage Procedures for a Tenant

7/3/2017 (Permalink)

Whatever the situation, we are Here To Help.

Do you rent an apartment or a house?  If so, there are some things you need to know should a water damage take place.  First and foremost, you need to contact the owner or property manager and make them aware of what happened.  Homeowners and property managers know that water damages are likely to happen so it should not come as a immense shock to them.  Keep in mind that if you prolong telling them the extent of the damage will continue to increase so it is important to tell them immediately.  Also, in order for a restoration company to be able to come in and mitigate the water damage the owner of the property or someone that is authorized to make decisions for the property must approve for that company to do so.  Tenants are not allowed to authorize a company to come in and work on a property that does not legally belong to them.

The next step would be determining if you would be filing a claim with your renter’s insurance for your contents if they were affected from the loss.  Typically contents would not be covered by the homeowners insurance but on rare occasions it may be.  Also, depending on the contents that you have you may not have to worry about it at all.  For example, if the affected area is a living room with an average amount of furniture that you would expect in a living room the technicians would likely be able to work around, they can simply put your furniture on blocks and shift it off the wall about a foot to get air flow around the room and your furniture will dry using the same equipment needed for the structure.  However, if you have an extensive amount of affected contents that have to be moved in order for the structure to be properly dried out, the homeowner’s insurance might not cover moving out and drying your contents.  Ultimately it depends on the specific situation and the parties involved.  Whatever the case may be, our technicians are trained to handle and properly document throughout the entire process ensuring that all parties involved are kept informed.

We are here to help 434-977-5850

Charlottesville Business Owners: Are You Prepared For a Disaster?

6/2/2017 (Permalink)

Did you know that our franchise here in Charlottesville is locally owned and operated?  Because we are local, we are able to respond to any loss rapidly.  This is crucial for commercial businesses who suffer from a fire or water damage. 

According to Federal Emergency Management Agency (FEMA), 40% of businesses do not reopen following a disaster and another 25% only last about a year after a loss.  Those are freighting statistics.  So if you are a business owner in Charlottesville or surrounding cities, allow us to help ease your mind. 

For starters, there are ways to lower the chances of a disaster happening.  One way is to have a schedule set in place for maintenance of all equipment and systems located within the building.  Also, be sure to keep an eye on the condition of the buildings gutter system.  Be sure to inspect the roof for any damage following a heavy rain or windstorm.  For more prevention tips, follow the link below. http://hpd.zurichna.com/whitepaper/zurich-automotive-water-damage-prevention.pdf

Should a fire or water loss occur, it is very important to minimize the damage.  This too requires some pre-planning.  Locate all the water shut offs within the building and communicate where they are to all parties necessary so that it is not a struggle to find in the event of a water damage.  Also, have a list of any and all contacts that you would need in the case of an emergency.  If you would like help on being prepared, give us a call at -434-977-5850.  We are more than happy to set up an Emergency Ready Profile (ERP) for your business at no charge.

Charlottesville: There is a Difference Between Commercial & Residential Restoration

5/24/2017 (Permalink)

When it comes to comparing a commercial water loss and a residential water loss size is obviously a dividing factor.  However, there are many more differentiating factors to consider than just the size of the building in order to successfully complete the restoration process. 


For starters, what type of commercial building is it?  Is it an apartment complex of which multiple units have been affected and within each unit a tenants contents have been affected?  It is not uncommon in a situation like this that each tenant will need to file a claim with their insurance to which each claim handler will be looking to the restoration company will be looking for continual job updates along with each tenant and the property manager of the apartment complex.  The number of individuals that need to be constantly informed can add up rather quickly in this scenario. 


Or perhaps the commercial building is an office that cannot afford to stop work while the water restoration is taking place.  In this instance, the restoration company now has to be mindful of the employees who need clear walkways, workable space at their desks, and minimal noise to efficiently answer phones.  Setting up drying equipment becomes a little trickier when taking these factors into consideration versus working in an area that will be vacant until the mitigation is complete. 


Here at SERVPRO of Charlottesville, our teams have experienced the above scenarios and more!  We take great pride in solving what some may view as a challenging situation.  Our philosophy?  View each situation as an opportunity rather than a problem. 

Charlottesville Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/16/2017 (Permalink)

This was just one of many flooded basements our technicians serviced after Charlottesville was hit with a heavy rainstorm in May of 2017

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Charlottesville basement could flood, including: 



  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more


Have Questions about Basement Flooding?


Call Today - 434-977-5850


If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.


The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Charlottesville to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.  Check out our customer testimonies.


We are Flooded Basement Specialists:



  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment


Flooded Basement? We are here to help just give us a call at 434-977-5850

We Are a Drug Free Certified Charlottesville Business

3/24/2017 (Permalink)

Here at SERVPRO of Charlottesville safety is of utmost importance.  One way we help to ensure safety is by making our workplace drug free.


What it means to be a drug free certified business:


1) SERVPRO of Charlottesville is committed to protecting the safety, health, and well-being of our employees, our customers plus their belongings, as well as all other people we may interact with while in route to or performing our services on a day to day basis.


2) We recognize that drug and alcohol abuse pose a direct and significant threat to providing a safe working environment.  For this reason, we are committed to remaining a substance-free workplace.


3) Therefore, SERVPRO of Charlottesville firmly prohibits the illicit use, possession, sale, conveyance, distribution, or manufacture of illegal drugs, intoxicants, or controlled substances in any amount or manner.


4) This also consists of prohibiting the abuse of alcohol or prescription drugs.


5)  Any disregard of this will result in adverse employment action up to and including dismissal from our company.


Why do we insist on having a drug free working environment?


The use of drugs can open the door for a lot of safety hazards.  


Our employees operate a lot of heavy equipment and machinery including driving work vehicles on a daily basis.


We repeatedly handle priceless possessions that belong to our customers. 


Our customers entrust us with valuables that they hold near and dear to their hearts.  We want to do our best to keep their possessions, at the very least, in the condition we received it in but ultimately restore it to be better-quality considering our line of work it so restore to preloss condition and make it “Like it never even happened."


While operating equipment and heavy machinery as well as handling valuable possessions that belong to our customers, SERVPRO of Charlottesville crew members need to be fully alert and engaged while working.  Abstaining from the use of drugs and alcohol is just one way we help to uphold this.

When Storms or Floods hit Charlottesville, SERVPRO is ready!

9/30/2016 (Permalink)

Here is a photo of our crew responding to a water damage at the CHO airport last year

SERVPRO of Charlottesville specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Charlottesville or Albemarle Country, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 434-977-5850

Our Highly Trained Restoration Specialists can restore your Charlottesville Home

6/2/2016 (Permalink)

We are an IICRC Certified Firm

SERVPRO of  Charlottesville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Charlottesville

SERVPRO of Charlottesville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Charlottesville Certifications

  • IICRC Certified Firm
  • WRT - Water Damage Restoration Technician
  • ASD - Applied Structural Drying Technician
  • LCT - Leather Cleaning Technician
  • RCT - Rug Cleaning Technician
  • OCT - Odor Control Technician
  • CCT - Carpet Cleaning Technician
  • CMT - Commercial Carpet Maintenance Technician
  • RRT - Carpet Repair & Reinstallation Technician
  • UFT - Upholstery & Fabric Cleaning Technician
  • AMRT - Applied Microbial Remediation Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • CRT - Color Repair Technician

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